The contact owns a 2020 Mercedes-Benz GLE350. The contact received notification of the federal safety agency Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2020 Mercedes-Benz GLE 350 driver assistance complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
While driving the car in "assist" mode I will get a warning that all assist devices are inoperable. This is not always apparent while driving until I notice the adaptive cruise control and lane assist are not responding. Obviously a safety risk. I have talked to the dealership and they cannot find a problem. I contacted Mercedes headquarters and they responded with a customer service rep that began the conversation that he has no technical knowledge of the car (obviously not a big help). I told them I would complete a report to the federal safety agency and he seemed very unconcerned. I have not seen a relationship between the "assist" becoming inoperable and anything else in the car or the driving conditions. All incidents so far (about five) have been on clear days or evenings on the freeway with no precipitation nor water on the road.
I have had three instances I believe the collision avoidance system failed in my new car. The first instance was a wrong way driver coming towards me on a freeway offramp. I estimate that we were within about 30 feet of each other and traveling approximately 30mph when we both quickly swerved to avoid a collision. No warning and no automatic braking occurred. The next two instances both involved driving at night on surface streets in which I last minute braked to avoid hitting stopped cars in front of me. I would approximate my rate of speed at 30 MPH. Fortunately, I was able to quickly brake in both cases and avoided the collisions. In both cases the red triangle flashed and an alarm went off but the car did not brake or make any evasive maneuvers to avoid a collision. I brought this to the attention of corporate mercedes but they referred me to the dealership without further comment. The dealership found no errors in the car. I believe the problem might be deeper; an error in software program. Thus the car had no errors as it was following a faulty algorithm. This system is designed to save lives and property if I fail to take quick action as a driver. I believe the system failed!
We were driving our mercedes gle 350 on I 80 near mile marker 203.1, ohio on 7/11/2020 at 7 am. It was raining a bit in morning. The lane departure assist was on, and it was turning green and gray continuously. I keep lane assist on all the time for safety purpose. I was driving on the slow lane on right most lane at approximately 60 miles. Suddenly the vehicle lost control and started slipping on the road. I tried to control it, however it would not come under control. Finally the car drifted all the way to the left most lane, and rammed into the concrete divider on driver side. The driver side bags inflated and luckly no one was hurt seriously. I am a mechanical engineer from case western reserve university, and have worked in auto industry for a few years before. It almost felt that there was something that was mechanically wrong that caused the car to slip and loose control. Mercedes gle 350, 2020 model has a harsh reaction to lane departure and I have a feeling that it caused the car to hydroplane because the reaction is so sudden. Please look into the issue, so that no one get seriously hurt. This is my first accident in life and I am 42 years old. I think the lane departure system in mercedes dosen't work or needs to be fine tuned so that it dosen't cause accidents in slippery conditions. [xxx] redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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