Tl* the contact owns a 2014 mercedes-benz glk250. The contact received a recall notice for the federal safety agency campaign number: 19v010000 (air bags). The contact called mercedes-benz of seattle (2025 airport way s, seattle, wa 98134) and was informed that the parts were pending and unavailable. The contact spoke with the manufacturer and was provided the same information as the dealer. The contact filed a complaint with the manufacturer. The contact had not experienced a failure. Vin tool confirms parts not available.
2014 Mercedes-Benz GLK250 airbags complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
Mercedes service campaigns 2019010001 and 2019080019 my dealer (wagner mercedes of shrewsbury, ma) has told me that no replacement parts are available for 2019010001 even after a year of waiting. In accordance with the federal safety agency wwweb site ("if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the federal safety agency vehicle safety hotline at: 1‑888‑327‑4236 or tty: 1‑800‑424‑9153 or file an online complaint with the federal safety agency."), I am filing this complaint.
Tl* the contact owns a 2014 mercedes-benz glk250. The contact received a recall notice for the federal safety agency campaign number: 19v010000 (air bags). The contact called mercedes-benz of care (2400 outburst blvd, care, nc 27511, (919) 380-1800) and was informed that the parts were pending and unavailable. The contact spoke with the manufacturer and was provided the same information. The contact had not experienced a failure. The VIN was unknown.*dt
This airbag recall which " could result in sharp metal fragments striking the front passenger or other occupants, possibly causing serious injury or death" was reported jan 18, 2019 and I received notice march 2019 (no date was noted on the letter). It is now 7-jun 2019 and per my interim notice I should file a complaint if " an authorized mercedes-benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 u.s.c. Chapter 301." I believe that >5 months exceeds a "reasonable amount of time" to drive my vehicle with a known risk of death to it's occupants. Please let me know how to proceed.
Tl* takata recall. The contact owns a 2014 mercedes-benz glk250. The contact received notification of the federal safety agency campaign number: 19v010000 (air bags). Mercedes-benz of fort myers (15461 s tamiami trail, fort myers, fl 33908, (800) 351-7403) was unable to provide a reasonable time frame to order the part and receive it from the manufacturer. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Vin tool confirms parts not available.
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