In 2019, the fuel line was recalled for my Mercedes Benz Metris. I had this fixed and it was ok for a while. In 2020, it started smelling like gas again. We moved out of state in 2020 and in 2021 I took it into my local dealership to have them look at it. They replaced the fuel line again. Since then, it has smelled like gas badly. It gives me headaches and I feel unsafe driving it. The dealership told me last time that this would not be covered under the initial recall from 2017 but they fixed it "goodwill." I do not understand how this could NOT be covered since the issue is still not rectified. I absolutely need to get this fixed correctly as the smell is very very bad and I worry that fuel may be leaking into compartments somewhere that could cause a fire. I am concerned for my safety every time I drive it for my business. Mercedes has been unhelpful, I contacted them in 2021 to tell the dealer to fix it, they never followed up with me, I have put two formal complaints in recently: 3/11 and today, 3/17, with no response from Mercedes.
2016 Mercedes-Benz Metris fuel system complaints
Page 2 of 2: complaints 11 to 38 of 38, newest first, as owners wrote them.
Fuel fumes inside cab when idling or very slow moving traffics
Van stalled while backing into street. Threw code p0627. Second time this has happened. First time did not include stalling and code cleared after a couple days. Reporting due to stalling while moving in road.
I had the 2016 fuel line recall repaired in coconut fl by the mercedes dealer - however I can still smell gas fuel fumes when standing outside the stationary drivers door. It smells just like it did before the recall repair. Please tell me what to do to remedy this important safety issue. This has continued for over a month following the recall repair. It is now june 2019 it scares me to drive it. Please call and tell me what to do. The car is currently located in greeenville, sc - my summer home and is closest to the dealer I purchased it from in charlotte nc. My phone is [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Strong gas smell inside vehicle and gas leaks out on ground. Risk of fire it seems to happen most when warming it up or after parking it.
There is a mild to strong odor of raw gasoline when I start the car in the morning. It seams stronger when the temperature is cold . I have done a cursory search and have found this complaint from other metris owners as well as other mb models
Raw fuel smell, leaking
Strong gas smell in the mornings after it sits overnight in my garage, especially on cold nights. It gets triggered when we open a door and the air starts circulating (before car is turned on). It started last winter and is happening still. I'm getting a little light-headed some mornings, especially when I can't open the windows (like when it's raining)
There is a fuel leak in the engine compartment. Mercedes replaced the high pressure fuel pump under warranty, but it's leaking somewhere else and it's no longer under warranty. It's an emissions issue(raw fuel leak) and a fire hazard. Checking the internet it seems this is very common problem w/o a common cure.
Tl* the contact owns a 2016 mercedes-benz metris. The contact noticed a strong fuel odor inside and outside the vehicle during cooler weather. After the contact drove the vehicle for awhile, the odor went away. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 30,000. *tt
The vehicle has a strong smell of gas. I took it for the service at mercedes benz in oxnard and they said there was fuel leaking. I still have no update on my vehicle after a week of leaving my car at their shot. No one has called me to updated was going on to my car. I need my car fix. Please help me.
Strong gas smell when driving and sitting still. This is a safety issue. The smell started when the weather change to 47-50 degrees. Its a constant strong gasoline smell.
The vehicle has a strong smell of gas. I took it for a service at mercedes benz and they said there was fuel leaking. I still have no update on my vehicle after a week of leaving my car at their shop. No one has called me to follow up on my car.
There is a strong gasoline odor under hood after vehicle is operated in cold weather (under ~45f). I cannot reproduce the problem in my city due to weather being too warm.
Vehicle not running, sat outside overnight in my driveway, temperatures in the 30sf, strong smell of gasoline around the vehicle happened more than once. The date and mileage are approximations. I can't remember the precise dates. It was this past winter. It was only after reading of others with the same problem that I decided to file a report
I can smell a strong odor of fuel almost every morning after being parked coming from the driver side hood region. More noticeable on cooler mornings. Very unpleasant to be working nearby while preparing for work. Smell is also noted in cabin prior to starting the engine. I have brought vehicle to the dealership about 5 times for this problem leaving it for a few days at time but they have not been able to detect or solve this constant and hazardous health and safety issue. I otherwise love the vehicle but this is something that should be identified and solved. This has been a problem for over 1 year .
****note - need more information, contacted consumer 5/21/2018. **** has anyone had that gas smell from the metris front driver exterior? I've had it happen at least 1-2 times a month the last five months. Usually if it sits over night or it's been cold. I heard it was a rubber valve component on a fuel system. Called the dealer they said they can't do anything unless they actually observed it. Worries me though because it's a fire and health hazard when the metris sits in an enclosed space garage over night. The gas vapors are very dangerous for breathing and ignition.
I purchased this vehicle for my wife as we have five small children. A year after purchase, a strong and horrendous gas smell inside the cabin and outside the vehicle began each time upon start up in the cold weather. The gas smell/fumes last beyond 10 minutes inside making it unsafe to transport our minor children. Upon research, I have found multiple websites and forums discussing the frequency of this specific issue with the make, model and year our metris. I am extremely concerned about the safety of this vehicle.
There is a strong gas smell inside and outside the van when first started in the mornings. The smell is to the point that you have to drive the first few miles with the windows down. I took the van to hendrick motors in charlotte, nc where it was purchased new to have it checked at 40,250 miles. They offered to fix the problem for $603 and I feel this is a design flaw that should be fixed at no charge. The estimate they gave me states, "replace long rubber fuel feed line and clamps to high pressure fuel pump (rubber fuel feed line to high pressure fuel pump porous causing concern)
Fuel smell around front engine and under vehicle when stopped after driving vehicle, especially in cool weather. Can persist for several hours after vehicle is stopped and turned off. Fire safety hazard.
Smell of gas on the interior of car. Seems to happen when temperature is cold outside. It has happened more than once.
Fuel smell from the engine area and near and around the driver's side, outside the vehicle, when the vehicle is stopped and turned off after driving in colder/cooler temperatures. The smell lingers after the engine is off.
Smell of gasoline leak several times now in the morning before starting up the vehicle after being parked overnight. Very concerned about a fire. No one seems to know what is going on because it does not happen all the time.
Major fuel leak from fuel hose feeding the high pressure fuel pump. We had it towed to a mercedes dealership to have it repaired. They reported that the c-class model sedans are experiencing the same issue. The mb metris has a c-class engine and the same components.the dealership is just replacing the hose for the fix but really has no explanation of why it is happening. The part is on backorder from germany due to so many experiencing this issue. I now am finding out that this has been a known issue but is being kept quiet. I have also seen many complaints on the mb metris forums about the same fuel leak issue.we noticed the problem when we started our car to let it warm up in the morning. The vehicle was stationary and the transmission was in the parked position. I came back outside and noticed a strong fuel smell. I looked under the car and noticed the fuel leak. The outside temperature was 26 degrees f at the time.
Car has repeatedly, but not always, had a strong fuel smell in cabin when starting with engine cold in sub 45f weather. Fuel smell is strong enough that windows need to be opened for smell to clear. Issue is not present when starting the vehicle warm or after vehicle warms up. Vehicle was repaired for same issue in may 2017 (invoice attached).
Ruptured fuel line causing fuel smell in cabin. Smell was most apparent after vehicle had been sitting and at slow speeds.
Mercedes metris van fuel smell while vehicle was at idle warming up for winter driving. Gas was seeping from "porous gas line" was what I was told from dealership and that this only happened to two other vehicles in america. Unfortunately, our company bought multiple vehicles and we have three with the exact same problem. Mercedes does not have parts readily available in the states and the fuel line has to be manufactured in germany. Plan on being without your vehicle for an extended period of time. There are multiple forums on the web illustrating this problem. If you smell gas outside your metris I suggest taking it in right away.
Gasoline smell noticed in and around vehicle after 5 minutes while idling cold. After driving approximately 10 minutes gasoline smell increased inside vehicle to the extent that vehicle had to be stopped, windows rolled down and fumes dissipated. Repeated twice while returning to original start point. Noticed gasoline smell on several occasions prior but very faint. Seems to be cold temperature related. Day of severe incident was extreme cold. Issue is severe enough I'm apprehensive to drive the vehicle.
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