Tl* the contact owns a 2007 mercedes-benz r350. While driving approximately 20 MPH, the inside of the vehicle filled with smoke. The contact noticed that the driver's seat caught fire. The contact stated that the seat warmer was activated and, once the seat warmer was deactivated, the fire extinguished independently. There were no injuries. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
2007 Mercedes-Benz R350: fire, smoke or burning smell
5 of the 47 complaints about the 2007 Mercedes-Benz R350 describe fire, smoke or burning smell.
- owner complaints
- 5
- of this car's complaints
- 11%
- typical mileage
- 55,000
- recalls
- 0
Fire, smoke or burning smell by model year
- 20075
- 20064
What owners say
I turned on the seat warmer and a minute later I smell something burning and I look to the side and there was smoke coming out of my jeans and I got out of the car and I see smoke coming out the drivers side seat. I immediately turned off the car and it open a small hole in the drivers seat.
My wife was driving our mercedes r350 with two of our children and noticed a burning smell in the vehicle. After stopping the vehicle, she soon realized that the heat warmer on the seat had burned a hole in the seat and singed her sweater leaving a black mark. She turned off the seat warmer to avoid any further issues, including the potential of a fire or an injury to her. The dealership said that because the car was out of warranty the repair would be $1,200. When we passed on the item and said we simply would stop using the warmer, they offered 2/3 assistance (1/3 from the dealership & 1/3 from mercedes) with us paying the remaining 1/3. We accepted the offered and had the seat repaired. However, the situation could have been very dangerous had a fire occurred, had she been burned or had she lost focus on the road causing an accident. I am appreciative that the dealership is doing what they can to help address the issue, however, I believe the manufacturer needs to take responsibility in this situation - especially since I've read multiple accounts of very similar incidents in mercedes vehicles.
Tl* the contact owns a 2007 mercedes benz r350. The contact stated that while driving 75 MPH, she began to smell a burning odor. The contact stopped the vehicle and noticed that her coat was on fire. Upon further examination, the contact noticed that the backing of the front driver's seat was burned due to the seat warmer. The manufacturer was made aware of the failure and the contact was awaiting a response. The vehicle was not taken to have the failure diagnosed or repaired. The failure mileage was 100,000.
Drivers seat caught on fire while driving. It is believed the seat warmer malfunctioned.
Service bulletins that may apply
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- Models ML350, ML500, ML63, ML320, ML550, GL450, GL320, GL550, R350, R500, R63, R320 - MY2007-2008
Related recalls
No recalls on record for this model year.
Questions about the 2007 Mercedes-Benz R350 fire or smoke
Is fire, smoke or burning smell a common problem on the 2007 Mercedes-Benz R350?
5 of 47 owner complaints about the 2007 Mercedes-Benz R350 (11%) mention fire, smoke or burning smell. The model year with the most reports is 2007.
Is there a recall or service bulletin for this on the 2007 Mercedes-Benz R350?
There are 0 recalls and 7 service bulletins for the same area of the car. Check them below with your VIN.
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