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2002 Mercedes Benz S Class suspension problems

19 complaints (40% of all complaints for this car). Typical mileage when it fails: 71,268.

owner complaints
19
of this car's complaints
40%
typical mileage
71,268
crashes
0
recalls
0

Which part fails

  • Front
    3
  • Front: springs: air suspension system
    2
  • Rear: shock absorber
    1
  • Front: springs: air suspension: lines and fittings
    1

At what mileage

Complaints by mileage at the time of the problem.

0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+

Mercedes Benz S Class suspension problems in other years

1994199920002001200220032004

Related recalls

No recalls on record for this model year.

Related investigations

Air suspension system failureOpened August 14, 2007, closed November 20, 2007

The subject s-class vehicles contain a compressed air suspension system that uses air struts on each of the four wheels in lieu of traditional springs and shock absorbers.these air struts use compressed air to support the weight of the vehicle and control ride height.in the event of the loss of air from the system, an alert will flash on the instrument cluster warning the driver to either drive carefully or to stop the vehicle.the vehicle ride height can be reduced by as much as 105 mm below normal ride height before the full load of the vehicle for that wheel comes to rest on a steel rod, with a rubber stop on the end, located in the shock absorber.this rest-stop condition is designed such that there is no impact on vehicle control.mercedes-benz (mbusa) supplied video showing a vehicle in this condition operating under several different situations including evasive maneuvers demonstrating the ability of the vehicle to be controlled effectively with a ride height reduced to the minimum.only those complaints to odi and mbusa that alleged a steering interference during a reduced ride height condition were counted in this resume failure report.some complaints alleged that with a reduced ride height and a stop now warning message there was a rubbing noise when turning, but the ability to steer the vehicle was not compromised.a sampling of warranty claims submitted by mbusa did not reveal any indicating a loss of control due to an airmatic system failure.there was one crash reported by mbusa to odi but the information available indicated that it related to suspension systems and it was not possible to verify that the incident was related to an airmatic system failure. Further use of agency resources in this matter does not appear to be warranted.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and will take further action in the future if warranted.this preliminary evaluation is closed.

PE07042

What 2002 Mercedes Benz S Class owners say

Most recent owner complaints, unedited.

Filed Aug 1, 2011 · Suspension · 71,268 miles · AL

Tl* the contact owns a 2002 mercedes benz s430. While driving approximately 65 MPH, the abc suspension failed as a result the vehicle automatically lowered in a downward motion towards the road. The contact was able to maneuver to the side of the road. The vehicle was towed to an authorized dealer where the fuse link, airmatic pump relay and airmatic compressor were replaced. There was a recall related to the failure under the federal safety agency campaign id number 07v263000 (suspension). The VIN was not included in the recall. The approximate failure mileage was 71,268.

Filed Jun 28, 2011 · Suspension · 99,000 miles · CA

Tl* the contact owns a 2002 mercedes benz s55. The contact stated while driving approximately 30 MPH the active body control light illuminated on the instrument panel and the vehicle began to decelerate. The suspension system on the passenger side of the vehicle also failed, causing the vehicle to collapse. After coasting to a stop, the vehicle was towed to an authorized dealer where the contact was informed that the suspension pump was leaking. The vehicle was repaired. Approximately six months later the failure recurred. The failure mileage was 99,000 and the current mileage was 101,000.

Filed Feb 23, 2011 · Suspension · 160,000 miles · GA

Tl* the contact owns a 2002 mercedes benz s430. While driving approximately 60 MPH, the airmatic suspension system warning indicator illuminated and immediately, the vehicle dropped towards the ground. The contact was able to continue driving with extreme caution. The vehicle was not diagnosed or repaired for the failure. The failure mileage was approximately 160,000.

Filed Jan 6, 2011 · Suspension · 140,000 miles · AZ

Tl*the contact owns a 2002 mercedes benz s430 (na). The contact stated that while driving 30 MPH, the rear suspension malfunction causing the vehicle to drop to the ground. The vehicle was towed to a local mechanic who replaced the air shock system. The contact stated that the air pump compressor malfunctioned three months prior to the rear suspension failure. The contact called the manufacturer who offered no assistance. The failure mileage was approximately 140,000.

Filed Sep 11, 2010 · Suspension · 105,236 miles · VA

There was no warning it just gave a alert that the car was riding low and to stop. Airmatic suspension for a 2002 s430. Very costly, I did research and found out that this problem is a common occurrence for mercedes s class. I believe it is a defect at the manufacturer and mb should be held account for said defect.

Filed Aug 25, 2010 · Suspension · 43,912 miles · MO

I own a 2002 mercedes benz s430 and feb. 2010 the "airmatic system" warning light came on. There are only 43,000 miles on my car.the dealer wants close to $1000 to put a 'kit" on to replace the failing seals on the airmatic struts, which the mfg has since changed the design and offered recalls on other models. I have not driven the car since as I was told if the pump burns up from the air leaking out the suspension will drop the car, causing the car to be undrivable, and it could be dangerous if the car is in motion. I have 2 children and can not take the chance.

Filed Dec 17, 2009 · Engine, Suspension · NY

I'm the owner of a 2002 mercedes s430 and having trouble repairing the recalls on my vehicle. I have contacted mercedes directly and the local dealer and they stated that their are no recalls on my vehicle when in fact there is. Please help me resolve this issue.

Filed Nov 10, 2009 · Suspension · 42,000 miles · MD

Airmatic system warning light indicated that the car was too low to drive. Hence, had to call a tow truck to get said car s430 mercedes repaired.

Filed Jul 25, 2009 · Suspension · 88,000 miles · FL

Regular driving then front right of car falls to the ground.

Filed Jun 20, 2009 · Suspension · 58,067 miles · TN

I have a 2002 430s mercedes benz with only 69,000 miles on it. I have replaced the airmatic pump and paid $641.89 on sept 25, 2008 at rick hill imports in kingsport tn and my car is again lowering to the ground while driving speeds of 40 to 50 MPH. I have to pull off the road to air my car up which is dangerous. I took it back to rick hill imports they tell me the shocks are leaking air and that is a common problem with these cars. I have started doing research online I have found that their are several issues with this car yr make and model. I am told that I will have to spend another 3000-4000 to get my car in the running condition it needs to be in. My car has not been driven hard or that much. The yr of my car should have about 100000 mile on it, and it does not. I also found where there is an investigation already in place for the airmatic system. I have made mercedes aware of my problem they refuse to do anything about it. I feel that I have defaulty system and I want them to replace it after all they are known for expense luxury dependable cars and that is why you pay 70,000 dollars for their cars. This lemon airmatic system is going to cause me or one of my family member to get killed lowering to the ground at speed of 40-50mph and pulling off the side of the road to let it air up.

Questions about the 2002 Mercedes Benz S Class suspension

Does the 2002 Mercedes Benz S Class have suspension problems?

Owners have filed 19 complaints about the suspension of the 2002 Mercedes Benz S Class, 40% of all its complaints, more than any other problem.

At what mileage do 2002 Mercedes Benz S Class suspension problems start?

The typical (median) mileage in owner complaints is 71,268 miles.

Was there a recall on the 2002 Mercedes Benz S Class suspension?

There is no recall for this problem on this model year.

What year does the Mercedes Benz S Class have bad suspension?

The Mercedes Benz S Class model years with the most suspension complaints are 2000 (21 complaints) and 2002 (19 complaints).

Other 2002 Mercedes Benz S Class problems

Electrical 12Lights 6Engine 4Airbags 3Tires 3Transmission 2Visibility 2Driver assistance 1

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