The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that after inclement weather, the cruise control, Forward Collision Avoidance, and Automatic Emergency braking feature failed to operate as needed. The contact restarted the vehicle however, the vehicle would intermittently return to normal operation. The contact had taken the vehicle to various different dealers where the camera, unknown sensors, and other unknown parts were replaced; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.
2020 Mercedes-Benz Sprinter 2500 driver assistance complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
cross wind assist too sensitive, kicking on randomly causing more mouvement than if it wasn't doing anything. Wind would normally move me sideways about 6" and this thing moves me by 2', slams on the brakes, slows down when trucks are in my ass. The swing it gives when kicking on with side winds lifted 2 wheels in the air and also did a couple tire marks on asphalt from blocking wheels.
Cross wind assist if really dangerous. Very little cross wind and it hit the brakes really hard, the van fish tails and slows down so much people will rear end me. Date is last time it happened but it's been doing this since we got this vehicule. Very well know problem across many Sprinter owners. There's currently no way to disable this feature for the driver. Also have an older sprinter without this feature and it's unnecessary.
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of the federal safety agency Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On July 7, after driving a half hour late morning, we stopped to tour Skyline Caverns, Front Royal, VA. Parked in the shade. The vehicle was turned off for 90 minutes. Starting up, the following warnings began displaying: -- Active Lane Keeping Assist Inoperative -- LOW RANGE Malfunction - To Park, Apply Parking Brake -- ESP® (Electronic Stability Program) Inoperative -- Active BAS (Brake Assist System) Functions Limited. See Operator's Manual. -- Blind Spot Assist Inoperative -- Active Distance Assist DISTRONIC Inoperative. Looked up items in the owner's manual. Accessed the MBUX on-line manual. Accessed the Assistance menu. Malfunctioning systems showing as "Function Unavailable". Called MB Roadside Assistance. They said vehicle drivable, but must be careful. Asked about the "LOW RANGE Malfunction" -- after the support person consulted with others, all uncertain about the impact highway driving would have on the "LOW RANGE Malfunction". Authorized tow to Euro Motorcars Bethesda Sprinter, 9030 Comprint Ct, Gaithersburg, MD 20877 Tel: 301‑652‑9000 / 301‑881‑5160. After the vehicle was parked at Comprint Ct after the tow, the same warnings continued to appear. I don't believe the dealer's mechanics were able to start working on the problem until July 12 at which time the warning messages were no longer appearing. Dealer has been unable to replicate malfunction. Mechanic supervisor drove vehicle 100 miles over the weekend of July 17 without replicating malfunction. Vehicle currently at Comprint Ct. Received the federal safety agency Recall #21V411 on July 24; the above described Malfunctions may be related to this recall.
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notifications of the federal safety agency campaign numbers: 20V802000 (Service Brakes, Hydraulic), 21V055000 (Electrical System), and 21V411000 (Electrical System, Back Over Prevention) however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Bought vehicle 26 sep 20 from general rv in draper, utah I was informed of the winnebago revel 2nd alternator recall number 162 had to be completed before I drove the vehicle off the lot. So, I was told [per manager mike mallory] it was completed on october 10th and thus drove it off the lot on october 22nd, 2020. Fast forward four months to feb 2021 as started to notice a god-awful squealing sound when I started the vehicle no matter what temperatures and it has progressively got worse up until april now. On 8 april 21 while at a mercedes-benz dealer in farmington, ut I was told the secondary alternator was out of alignment and the one and only serpentine belt had excessive wear, plus the issue was not a mercedes-benz warranty issue,, but rather a an up-fitter (winnebago) problem per mechanic trevor and service rep alex! So, on 9 apr 21 I contacted general rv again & said what the mercedes dealer told me and on the 22nd of april I provided photos of the alternator issue, so they (paul deluca lead svc rep) ordered the recall kit #162 from wb. However, here's the real kick in the face aka complaint... Why would they need to order another recall kit when they told me they stalled it in october 2020 before I could even drive it off the lot? Therefore, general rv flat out lied to me which is unbelievable and totally unacceptable especially with the severity of a serpentine belt failure at speed equals loss of steering and crash and/or death no to mention totalled vehicle! Second issue/complaint is my active brake and distance sensor behind the grill has been randomly failing especially at the worst times I.e. Long road trips! So, this renders the cruise control & smart braking inoperable which is unacceptable on a new vehicle with only a few thousand miles on it. So, I have been to the same mb dealer in farmington, ut 3nor 4 times to finally fix it, but no fix!!
While driving on a highway and passing under a road sign describing the next exit, the sprinter van automatic crash avoidance kicked in, causing the van to automatically jam on the brakes and lose approximately 20 MPH while causing the wheel to pull decidedly to the left. There were no vehicles in front or behind, and thankfully enough none close enough to cause an accident. This is a fairly common occurrence, and even if the brakes do not engage, the crash avoidance alert sound will often times chime and startle the driver for other overhead obstacles like traffic signs and tunnel entries. This feature, along with lane departure assist (which also is buggy) automatically turns on after every restart, even after being turned off manually. It is unsafe.
The active lane assist brakes too aggressively when approaching lane lines. Several times it has activated under slick conditions and has initiated a skid.*dt
This feature is dangerous. When I drive this vehicle on a 2 lane highway with on coming trucks the "assist" pushes me into the oncoming trucks because it thinks I am drifting from my lane. I am trying to give the semi-truck a bit of space!*dt ask: let me turn this "feature" off permanently. It's the worse with than without. Right now I have to put tape over the camera to disable this.
The active lane keeping assist is highly dangerous and needs to be permanently disabled or removed from the vehicle. I narrowly avoided getting into a accident. I was driving on the highway in the left lane and had to serve around some dump items that fell of the back of the truck ahead. The active lane keeping assist forced the van back into the lane and towards the junk in the road and ended up running over it. It could of been a lot worse if the object was bigger, a car, person or animal. I should be able to turn it off once! Not every time I have to restart the vehicle. This worries me especially. With all the sprinter vans I see out there on the road everyday
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