Vehicle hesitates during acceleration. Problem occurs between 1700 and 200 rpms. Dealer has been notified and unable to repair. Dealer states that the problem is well-known by MB and will re resolved via a software update
2020 Mercedes-Benz Sprinter 2500 engine complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
Power steering hose is not long enough, is poorly connected/clamped, and has been disconnecting from multiple of these vehicles, causing an immediate emergency situation (loss of power steering), and an immediate vehicle breakdown. Mercedes is aware of this issue but has thus far failed to address it
Vehicle accelerates uncharacteristically slowly upon cold start in cold temperatures / high elevation. Many documented cases in previous and current model sprinter which uses the same om642 diesel engine. Https://sprinter-source.com/forums/index.php?threads/71254/ there have been multiple times where I tried to cross an intersection or make a left across a highway upon recent cold start and the van accelerated very slowly, leaving me moving very slowly across the opposing traffic lane(s).
Tl* the contact owns a 2020 mercedes-benz sprinter 2500. The contact stated that the coolant warning light intermittently illuminated on the instrument panel. The contact had taken the vehicle to mercedes-benz of springfield (295 burnett rd, chicopee, ma 01020) where they discovered no fault with the coolant system however, the warning light continued to illuminate intermittently. The contact then performed a VIN search on the federal safety agency website and discovered the federal safety agency campaign number: 21v055000 (electrical system) and 21v152000 (service brakes, hydraulic) however, the parts to do the recall repairs were unavailable. Mercedes-benz of springfield (295 burnett rd, chicopee, ma 01020, (413) 624-4100) was contacted and it was confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 1,000. Vin tool confirms parts not available.
My brand new 2020 mercedes sprinter 2500 van just like. Everyone else's on that vehicle has a power steering hose that is too short. Because of this a fair amount of people have had this come off and ended up stranded. When it comes off you lose power steering. If this happens while driving it could be dangerous. I called mercedes benz of westminster in co and they said they cannot fix this until there is a recall for my particular VIN. Other vins have received a recall already. I am afraid that by driving this vehicle like this it presents a danger to myself and other on the road. I am trying to be proactive and fix this before there is a bigger problem. I do not know what else to do. I think they should be. Halted from selling these vehicles until this is fixed. *dt
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