I purchased my vehicle new, in 2000. In 2002, after driving the vehicle a total of 38,000 miles, the sunroof assembly broke and needed to be replaced. The dealership I bought the car from covered the work under my extended service plan. Just the other day, while driving my car, the sunroof assembly broke again. This time though, the sunroof detached from my vehicle. Thankfully, I was driving on a road that had little to no other traffic. Had I been driving the vehicle to work during rush hour, the sunroof would have most surely caused an accident. Also, it appears that the sunroof assembly failing is a well known problem, as it is documented on www.cougarsunroof.com. If quality is indeed job 1 at ford, why would they not fix an obvious design flaw?
2000 Mercury Cougar visibility complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Sun roof broken on my 2000 mercury cougar 1) there was no warning leading up to it breaking. 2) I was opening the sun roof and then a loud "pop" noise and it wouldn't move. Ford used plastic rails for the sun roof and they can't support it. They later corrected the newer model cougars with metal rails but they want me to pay almost $1,000 to let them fix it. 3) it is still broken. I payed more for the sun roof in the first place. They should fix it for free.
Power windows didn't work as fast, and eventually the car wouldn't start. The same thing happened not two months later. It took eight days to fix the alternator, which had been repaired by that same dealer before and only took 2 days. The day I got it out of the shop the sunroof broke. And then on march 29, on my way to work in the morning, as I was exiting the ramp onto the highway the rpms shot way up and the car "lurched " a few times before finally dying. I pulled over to the side of the road and called a wrecker. Once at the repair shop it was diagnosed as being low in gas, causing the fuel pump to overheat. They also found that the bolt holding the motor to the motorcarriage was missing, but I haven't heard back from them on why. The car presently only has 44,376 miles on it, and one complaint has already been filed with ford.
When driving driver is unable to close the sunroof when it rains, causing the rain to enter the sun roof, and making it difficult to see the road.
Problems with vehicle's engine stalling.*mr defective alarm system and window. Invoice states that wrench light came on.
Problems with odometer, gas gauge, turn signals,windows, radio, hazard lights, air bag lights, speedometer.*mr. The mileage and clock were no longer visible. A new battery and alternator were installed prior to the incident. The sun roof leaked constantly and was also fixed prior to the incident. The battery and wrench light were constantly illuminated. This vehicle had been repaired over and over again. Consumer had to exit and barely made it home when she entered the driveway, the vehicle completely died. *ph. The air condition was not cold enough, the cigarette lighter was broke, the brakes made a grinding noise, the door locks/latches were inoperative, and the vehicle had a transmission leak.
Consumer states whle driving the sun roof hinges broke, consumer will fill in additional information pertaining to the same vehicle. Dealer has been notified. Nlm
Lights flicker, then loses electrical power. Alternator, 2 batteries, wiper motor, sensor, windshield (stress crack from bottom) replaced. Requested on several occasions from bob site lincoln mercury service department that the mercury factory zone manager be contacted, and to have the zone manager contact me. Each request was denied. I contacted mercury customer assistance and was told that only the dealership could contact the factory zone managers.
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