Extended delay in providing repairs required in recall notification. - in august of 2007 I received a recall notification 05s28 to replace a fused harness in the speed control deactivation switch circuit on my 1997 mercury grand marquis. When I called the dealer to schedule the repair, I was told that parts wouldn't be available until january due to a lack of parts. When I called in mid-january I was told that parts will not be available until sometime possible in april. I believe that ford motor company after having notified everyone to come in and have their cruise control disconnected, believe that they no are subject to any liability and for economic reasons have delayed making the parts and proceeding with this repair. Ford motor company should incur a significant financial penalty to encourage them to take this recall notification seriously.
1997 Mercury Grand Marquis acceleration complaints
Page 2 of 2: complaints 11 to 24 of 24, newest first, as owners wrote them.
Tl*the contact owns a 1997 mercury grand marquis. The contact received a ford recall notice for the vehicle speed control: cruise control in august of 2007, and immediately scheduled an appointment to have the vehicle repaired. The dealer informed him that the parts would be unavailable until december of 2007. The contact called again in december and the dealer stated that they did not know when the parts would arrive. The cruise control switch has not been disconnected. There had been no failure to date. The engine size and recall number were unknown. The current mileage was 45,000. Updated 03-04-08 *bf updated 03/04/08
Tl*the contact owns a 1997 mercury grand marquis. The contact received a recall notice for the federal safety agency campaign id number 07v336000 (vehicle speed control: cruise control) in august of 2007. As of january 9, 2008, the parts are still unavailable. The deactivation switch was disconnected. There had been no failure to date. The current mileage was 115,000. Updated 02-14-08.
Tl*the contact owns a 1997 mercury grand marquis. The contact received a recall notice in september for the vehicle speed control control. When the dealer disconnected the deactivation switch, they also disconnected the horn. The dealer stated that the fee to reconnect the horn was $45.00; however, the dealer didn't require the contact to pay the fee. Ford is unable to give them a date when the parts for the vehicle speed control will be available. The failure mileage was 90,000, and the current mileage was 100,000. Updated 02-25-08
Tl*the contact owns a 1997 mercury grand marquis. The contact received a recall notice for the vehicle speed control (the federal safety agency campaign id number 07v336000) in august of 2007. As of december 26, 2007, the dealer had not disconnected the vehicle speed control or repaired the vehicle. The recall parts were unavailable. There had been no failure to date. The current mileage was 153,000. Updated 01-29-08.
Tl*the contact owns a 1997 mercury grand marquis. The contact received a recall notice for the federal safety agency campaign id number 07v336000 (vehicle speed control) in august of 2007. The dealer disabled the cruise control and stated that the parts would be available in november. The manufacturer did not know when the parts would be available. As of december 21, 2007, the dealer had not repaired the vehicle. The contact felt that the wait time for the recall repair was excessive. There had been no failure to date. The VIN was unknown. The current mileage was 81,000.
Tl*the contact owns a 1997 mercury grand marquis. The dealer disconnected the cruise control switch in early september of 2007 under recall number 05s28. The dealer stated that the vehicle was in danger of catching fire because the brake fluid was leaking into the cruise control switch. The brake fluid is currently leaking onto the ground. The current mileage was 128,000 and failure mileage was 124,479.
Tl*the contact owns a 1997 mercury grand marquis. He received a recall notice for the vehicle speed control (the federal safety agency campaign id # 07v336000). As of december 5, 2007, the dealer had not repaired the vehicle because the parts were unavailable. The contact felt that the recall has not been performed in a timely manner. The current mileage was 179,880 and there had been failure to date. The vehicle purchase date was unavailable. Updated 01-10-08. *kb the consumer stated 8 months to repair a recall is unacceptable. Updated 12/31/07
1997 grand marquis cruise control stop working. The brake light illuminated followed by the brake fluid leaking out. *ts
Vehicle was leaking fluid out of the cruise control switch wire, which could have started a fire. Manufacturer was contacted by owner.
Braking lights began to malfunction, then the cruise control did so too. There were no consequenes due to this malfunctions, untill the car caught on fire. The front driver side tire begain to catch on fire and so did only the front left side of the car.
Whenever using cruise control brakes go out. Once consumer slid and landed in a ditch.
After changing gear from reverse to drive vehicle suddenly accelerated out of control, hit a curb, and was heading toward a building. Driver was able to maneuver vehicle out of its path, causing vehicle to shut off. Vehicle was towed to dealer . Dealer informed consumer that nothing could be found. *ak
Vehicle experienced sudden acceleration causing it to hit a building when pulling into a parking space.
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