After driving the vehicle normally, I parked it. When I restarted the vehicle it became very hard to steer. There are no warning lights lit on the console and the problem continues after several attempts to drive the vehicle. I had taken the vehicle into the dealership for a recall in 2014 and assured that this would not happen. After reading several complaints online of people having similar issues. I have decided to log a complaint.
2009 Mercury Mariner steering complaints
Page 5 of 7: complaints 101 to 130 of 167, newest first, as owners wrote them.
Tl* the contact owns a 2009 mercury mariner. While driving 55 MPH, the vehicle lost power steering ability and it became difficult to steer. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering assist was faulty. The vehicle was not repaired. The contact referenced the federal safety agency campaign number: 14v284000 (steering) as a possible solution, but the VIN was not included in a recall. The manufacturer was notified. The VIN was unknown. The failure mileage was 166,000.
I started car up went to pull out of a parking spot the car was fine when I parked it earlier I could steer the car I had two use two hands . I took the car for a computer check I was told by jack williams auto that there is a recall for the steeringtorque sensor malfunction.
Our 2009 mercury mariner suddenly lost its power steering this past weekend. The vehicle was brought back to the dealer in 2014 due to a power steering recall. The vehicle received a software update which was supposed to override the loss of steering and provide an indicator light to show the system had failed. There was no such warning and the sudden changeover to manual steering is dangerous. My wife was driving the vehicle in the grocery store parking lot when the power steering failed. She almost hit another vehicle while trying to pull into a space. She was not able to steer the vehicle and called me to help. I was able to drive it to the dealer with a great deal of effort. Ford's recall and software update were insufficient to resolve the problems with this faulty system. Ford knows the torque sensor in the steering column is prone to failure but offers a ridiculous software update which serves no purpose other than to tell you there is a failure. In our case we did not even receive the warning light. The dealer quoted me $1507.00 to repair this issue. I called ford customer service and was told the recall was closed because the vehicle had the software update, and there was no further assistance available. Unbelievable. Please take appropriate action regarding this important safety issue. It seems this electronic power steering system is also failing in other ford models. Thank you.
Drove my wife to work on 12/28/2017and power steering was working fine.I stopped to eat and steering went to manual steering.it is not comfortable when I have a bad shoulder that has a partial replacement.researching I see they had a recall in 2014 and reading other complaints on this electronic power steering I feel should not be responsible to pay this apparent part failure that still occurs.ford should stand by this issue,because this is very inconvenient and unsafe.it was assembled at kansas plant.thanks
Message came on: power steering assist fault. Did search that my VIN number was not covered but its the same year, make and model and place of manufacturing of the recall in 2014. Message did not come on as result of accident, I was just driving on street when it came on.
Tl* the contact owns a 2009 mercury mariner. The contact stated that the steering wheel had been tight and extremely difficult to turn left or right. The failure was progressing to worst. The vehicle was taken to an independent mechanic for inspection and diagnosis, who stated that there was a manufacturer recall to address the steering and to take the vehicle to a dealer. The dealer (whaling city ford lincoln mazda, 475 broad st, new london, ct 06320, (844) 489-4929) indicated that the vehicle was excluded from the federal safety agency campaign number: 14v284000 (steering). The manufacturer was notified of the failure. The failure mileage was not available.
I purchased my 2009 mercury mariner in 2015! Recently, as I was unaware of the recall with ford a few years back, I've had front and rear bearing issues! Also my ballpoints were defected and my control arms! My tire pressure sensor fault stays on! I've taken my 2009 mercury mariner to star tire's best one auto & tires and had my ballpoints, front and rear bearings, control arms, and front wheel alignment repaired totaling in $780! Three days later on the date of 11/11/2017, my power steering assist fault came on! My 2009 mercury mariner was stationary and was extremely difficult to turn!
Power steering assist fault - the power steering faulted out causing the auto to got manual steering in midwaty thru driving it. I was driving on a street and going thru about a turn.
Backing out of driveway (in motion, straight, under 5mph)steering assist fault warning displayed on dash. Loss of power steering. Noticed there was a recall on the more exspensive models why not ours? Sensor in steering column went out. Only a dealer can fix it due to computer needs reprogramming. Dealer told us it had allready been fixed? It had not, & we didn't understand that. If our car wasn't covered under recall why would they say they had fixed it? After their inspection we were told it was a throttle sensor $1500.00 repair. Which is different from recall part, but same effect. Cost mostly labor, we are told.
My power steering stopped working the message on my dashboard indicates that the power steering assist fault indicator illuminated. When this happen I was driving on a city street and had to pull over. I was able to get the car home and it's now parked in the driveway I can't drive my car because it is very hard to steer without the power steering. I have never received a recall notice regarding the problem
Power steering system reprogrammed during recall does not work
Power assist steering stops working while vehicle is moving, mostly while turning to park or while turning to back up.
Power assist steering stops when turning while vehicle is moving. Also, no power steering when vehicle turned on after being turned off and sitting for a while. Seems to happen when making hard turns ,like backing into a parking spot, or turning around.
So my day starts early with college my mercury mariner started and power steering was normal. Come home for around hour and a half getting ready for work. I get in and I can't even back out of my driveway. I backed up few feet and couldn't move the steering wheel. So I just shut the engine off and left it were it stood. I had no problems all day and then suddenly poof not there. No dash lights, no chimes, no warning.......just no steering. We called a tow truck the next day and it was taken to out mechanic, who told us that it had to go to the dealership to be fixed. The whole steering column had to be replaced.
Tl* the contact owns a 2009 mercury mariner. While driving 5 MPH, the steering wheel became extremely difficult to turn without warning. The vehicle was not taken to a dealer or independent mechanic. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in the federal safety agency campaign number: 14v284000 (steering). The approximate failure mileage was 119,000.
While driving the steering turned from power to manual; it was extremely difficult for my daughter and wife to operate and narrowly missed hitting another vehicle. After the car was turned off, and turned on, the power steering was functional. Later, when the car was re-started the power steering was not functioning; and steering would not turn. Very unreliable and near accident experienced.
No power steering. The wheel is very hard to turn. For safety reasons the car is parked in my driveway.
I turned on my car and went to pull out of my driveway and I had a hard time turning my steering wheel. I drove for a little bit and I can't turn the wheel easily. I looked into what the problem could be and read that there was a torque sensor recall on my make and model but when I called the dealership I was told there was no recall.
The federal safety agency action number: dp15001 components steering opened from: april 1, 2015'present ford is refusing to honor a recall for the power steering saying they did a computer update instead. Steering column failed 9,829 miles later. Very dangerous situation when it fails while driving. Ford knew this part was defective but still allowed it to go unfixed. The recall resulted in a computer update to provide warning signal and light to tell you that the part has failed. I do not have any warning lights or alarms and I suspect the computer update was not completed. Google searches resulted in thousands of vehicles with this problem even after the update have the same failure. I hope no one dies from fords irresponsibility and poor quality vehicles. I reported all this to fords rep who basically did not want to hear it. I asked to speak to a supervisor and was told why bother we are not going to help you. A supervisor did call back a day later but had the same attitude that the customer is never right and did not care if we ever bought a ford product again. Just do a general ford search and its not just my mariner but many different models with the same problem. It appears that the only recourse we have is with the federal safety agency ordering a recall to fix this problem before someone is killed or injured. It must be quite a windfall for ford to charge all their customers $1500.00 to fix a million cars or more. Did they do this on purpose to make more money. If anyone has more information on this please email me at [email protected]
Tl* the contact owns a 2009 mercury mariner. The contact stated that the vehicle was previously serviced per the federal safety agency campaign number: 14v284000 (steering). While attempting to accelerate at 1 MPH, the power steering assist fault indicator illuminated and the steering wheel became extremely difficult to turn. The vehicle was taken to an independent mechanic who diagnosed that a sensor in the power steering failed and needed to be replaced. The vehicle was not repaired. The contact spoke to the dealer (gorno ford 22025 allen rd, woodhaven, mi 48183) who stated that there was no open recall on the vehicle, and the contact would have to pay a diagnostic fee. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.
Power steering goes in and out. So far I've been lucky this hasn't happened at high speeds.
Tl* the contact owns a 2009 mercury mariner. The contact stated that on several occasions while attempting to start the vehicle, the steering wheel seized. The contact stated that the vehicle became difficult to maneuver. No warning lights illuminated. A local dealer was contacted at phone number: 770‑941‑9000, that informed the contact to jiggle the ignition then restart the vehicle but failed to start. The vehicle was taken to a local dealer at metro ford, 9000 nw 7th ave, miami, fl 33150, phone number: (305) 751-9711 but the vehicle was not diagnosed due to diagnostic fees. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was repaired by the previous owner. The failure mileage was 119,588.
Vehicle power steering stop working while parked and as I started in the following day, it became almost imposible to steer while driving let along try to park or turn,
My car was recalled once for power steering according to my car's history ford updated the computer system. However for the last six months my power steering keeps failing. I never know when I start the car if I will have power steering. Ford states no recall and will not fix the problem for free. What I read states that if the computer update does not work than a replacement of the steering must be done. This is a major safety issue. I have had to cancel doctor's appointments because that day I did not have power steering and can not parallel park. Please I need help with this. I understand that some other owners are having the same issue. Must I get into an accident because of lack of power steering before ford corrects this problem once and for all. Please help I am desperate.
Tl* the contact owns a 2009 mercury mariner. While driving 50 MPH, the power steering malfunctioned and made it extremely difficult for the contact to steer the vehicle left or right. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 115,381. Updated 06/23/17*lj
My 2009 mercury mariner has lost its power steering capabilities. When researching online, it shows a recall based on the power steering. Records show a ford dealer did the software update to remedy the problem. However, the car wasn't having any issues when this was done. Now that the car is experiencing the issue based on the recall, ford says it's now out of warranty. I can't imagine I'm the only one out of 741,000 people who is having to deal with this problem. As it stands, the car's steering is manual. Ford needs to do something to satisfy their customers because it's unethical to fix a problem when there is no problem and turn your back when there is a problem.
Tl* the contact owns a 2009 mercury mariner. While driving 35 MPH, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency campaign number: 14v284000 (steering) the failure mileage was 103,200. Updated 02/21/17*lj
Vehicle was stationary. Started vehicle and no power steering. Called ford was told it was fixed on july 29, 2014 due to recall but same issue has happened again. Ford refuses to fix, was told was already fixed and nothing they can do. Went to dealership where it was bought now have to pay out of pocket.
Tl* the contact owns a 2009 mercury mariner. The contact stated that there was a sudden loss of power steering without warning. The vehicle was taken to the dealer to be serviced for the federal safety agency campaign number: 14v284000 (steering), but the failure continued. The vehicle was taken back to the dealer where the failure was unable to be replicated and diagnosed. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 189,000.
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