After receiving ford's recall notice 16s41/16v‑777 (fuel delivery module potential leak), my husband & I took our 2010 mercury mariner to lebanon ford to perform recall "repair". We were not having an issue with the mariner, but we were following ford's instructions (via their mailed recall notice to us) to have the recall done. Now, our mariner is messed up! It now won't start without a delayed crank (we have video recordings of how long it now takes for our mariner to start!) & sometimes while driving, the mariner jerks (both problems seem to be as though the car is not getting fuel). We made a 2nd trip to lebanon ford after informing them of the issue they created, but they did not fix the delayed crank issue or the car jerking issue! Lebanon ford service is stating they can only perform the recall repair "according to ford's guidelines". My husband asked lebanon ford if the old parts could be put back on, but lebanon ford said they had to send back the old parts to the manufacturer. So, now our once nice mariner has significant issues because we had a recall "repair" done! We regret having the recall addressed! Prior to the recall "repair", we had a nice mariner with under 60k miles. Now, we have a mariner with problems due to recall. It's not a repair! It's damage! Further, they're not offering us any fix to the damage ford did to our car.
2010 Mercury Mariner fuel system complaints
Page 2 of 3: complaints 11 to 40 of 63, newest first, as owners wrote them.
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (lebanon ford, 770 columbus ave, lebanon, oh 45036, (513) 932-1010) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over eight months ago. The dealer (freedom ford wv, 501 mary jane wood circle, university town centre, morgantown, wv 26501) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jim click ford lincoln east tucson (6244 e 22nd st, tucson, az 85711) and was advised that the part to do the repair was unavailable and on backorder. The dealer did not know when the part would become available and informed the contact to call back in two or three weeks. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
I received safety recall notice 16s41 / the federal safety agency recall 16v‑777. I inquired about it in january 2018 at my local ford dealer. I was told the parts were back ordered. I called today to scheduled "the works" and to have this issue resolved. The rep stated if I didn't have an obvious gasoline leak, I didn't qualify for the repair nor need it. This has never happened before when I receive a recall notice, normally they replace the part regardless of its current state of functionality.
Tl* the contact owns a 2010 mercury mariner. The contact stated that the engine warning light as well as a fuel error message was displayed on the instrumental panel. The contact stated that the engine had to be turned on and off several times to remove the fuel error message however, the engine warning light remained illuminated. The vehicle was not taken to a dealer for diagnosis or repairs. The manufacturer was contacted and advised the contact that the vehicle was not included in the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The failure mileage was 130,000.
Tl* the contact owns a 2010 mercury mariner. The contact stated that the vehicle stalled at intersections. The contact believed that the failure was relevant to the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The check engine indicator illuminated before and after the failure. The vehicle was taken to harrison ford, inc (820 n main st, wellington, oh 44090) where it was diagnosed that there was a high level of oxygen fuel. The manufacturer was not notified of the failure. The approximate failure mileage was 88,000. The VIN was not provided.
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called fred beans ford of doylestown at (215) 348-2901 (located at 876 n easton rd, doylestown, pa 18902) and ditschman/flemington ford lincoln at (908) 483-9234 (located at 215 us-202, flemington, nj 08822) and was informed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect. *tt
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (rockland ford thomaston, 165 new county rd, thomaston, me 04861) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not able to confirm when the parts were to become available. Case number: cas-13019208 was provided. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 mercury mariner. While the vehicle was operated at various speeds, it stalled. The vehicle was towed to george waikem ford (located at 4321 lincoln way, e massillon, oh) where it was diagnosed that the fuel module was defective and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 148,000.
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mcnelly-whaley motor co (865‑453‑2833 located at 750 dolly parton pkwy, sevierville, tn 37862) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Parts distribution disconnect.
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (summit ford 305 grant avenue, auburn, ny 13021) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mercury mariner. The contact noticed a "check fuel; failed inlet" warning message and the check engine warning indicator illuminated. The dealer (autonation ford frisco 6850 tx-121, frisco, tx, 75034) was made aware of the failure. The vehicle was not diagnosed due to the diagnostic fee and because the vehicle was over the 10,000 mile warranty for the year. The vehicle was taken to auto zone where the contact was able to retrieve error codes. The vehicle was then taken to an independent mechanic who confirmed that the vehicle was included in the federal safety agency campaign number: 16v777000 (fuel system, gasoline:delivery:fuel pump). The contact stated that the manufacturer exceeded a reasonable amount time for the repair. The manufacturer was not made aware of the failure and was not contacted. The failure mileage was approximately 83,000. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact took the vehicle to magic city ford where the contact was advised that the parts were not available. The contact stated that there was fuel leaking from the fuel tank onto the wheel well. The contact paid to have a fuel canister replaced on the vehicle; however, the failure persisted. The manufacturer was made aware of the failure, but did not offer any assistance. The VIN was invalid. The failure mileage was unknown. Vin tool confirms parts not available.
On friday there was a fuel odor in the cabin was slight as I was driving around town (dropping the kids off at school) the odor increased. I left it parked for a day and the following the day the fuel odor increased to the point that I could not drive it around anymore. It was still driving in what seemed like normal driving conditions but the odor was too much.
My engine light keeps coming on and I have been told its the little flap to the gas tank but they can repair it yet as a recall how is that when they alreay know what it is?
Vehicle surges wildly at idle speeds in traffic. Vehicle stalls out while driving regular highway speed, surges wildly while driving, RPM spikes drastically while driving and at idle. Stalls and surges both while entering traffic from a stopped position and while driving at regular pace. Struggles to crank after fueling the vehicle. Spits and sputter and shakes while at idle....updated10/20/15
Vehicle electronic throttle body (etb) was replaced at veterans ford dealership in tampa, fl due to this part severely effecting ability of the vehicle to run properly (several times). Customer paid for this repair. Sometime after 3/4/14 when the federal safety agency completed their investigation, we received a notice that ford was replacing this item. Since we already paid for the repair ($381.32) at a ford dealership, we tried to get the reimbursement that ford owes us. We were informed we had to have the original receipt, which to this day is still packed up in storage if we have it at all because we moved from fl to nc and are still involved in buying a new home. The bottom line is ford (corp) is refusing to honor their agreement to reimburse customers. The craziest part of this whole dilemma is that ford has and controls 100% of the information needed to process our reimbursement, but absolutely refuses to do so without the original receipt. I could understand if we had this repair done at some unrelated, third party service facility. However, we went to a ford dealership and they have record of completing the repair and us paying them for the repair. So again, ford has all the information (proof) in their possession to take care of this reimbursement, but refuses to do so. I have called the customer (dis)satisfaction department at ford corporate, but that is like talking to a brick wall as far as anyone having in common sense, accountability or decency to do the right thing (certainly any kind of good will is lacking in that organization). So here I am having to complain to the federal safety agency to get ford to do what they promised in the first place. I look forward to a timely reply letting me know you guys have this handled. Additionally, ford should be reprimanded severely for such [xxx] behavior and attitude. Maybe a consumer reporter needs to get involved in all this. Thanks. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Car felt like it was running out of gas. We pulled off the street and shut it down and waited,we had plenty of gas. We started it back up and it seemed ok, the engine and power train lights remained on. Since I had taken it in for the recall already and we were close to southgate ford we pulled into the service area I spoke to the service person and was told it would cost 600.00 to fix. I mentioned the recall, he said that was just for the software we then left an went to auto zone where they put their diagnostic tool on the car and the print out read there was a problem with the throttle body. Ford dealers refuse to replace the throttle body under the recall.
My vehicle suddenly stalled when I was driving and no matter how much I tried to press on the gas...it would not move safely. I was very lucky because this was at a traffic intersection on beechmont and eight mile. I proceeded to drive it to the enterprise parking lot albeit it was extremely slow and I had cars honking at me because of the lights on the intersection. The mechanic repair shop says it's the throttle body.
During normal driving on the highway the engine lost power, the wrench light on the dash lit. The vehicle sputtered and suddenly decreased in speed, making for hazardous driving conditions. I moved to the side of the 4 lane highway and into the breakdown lane. I placed the vehicle in park, the engine idled roughly. I turned off and restarted the car and the symptoms were gone. A week later the same trouble returned. Please press fmc to resolve at no-cost to consumer the obvious and dangerous manufacture defect with a recall on the affected parts/system.
Loss of all power, went to limp mode. Happened after next 10 restarts in residential traffic then cleared. Engine threw p2112 code, sticking throttle body. Please issue recall.
In 2011, while driving at approximately 60 MPH, I pressed the gas pedal and could not accelerate. The engine stayed on but I could not accelerate. I was able to turn on the hazards and pull off to the side of the highway. I turned off the vehicle and after waiting 5 minutes I restarted the vehicle and the gas pedal was working. Then again in october 2013, I was driving approximately 30 MPH when I lost acceleration capability. This time the throttle body indicator light was displayed. I took the vehicle in to a mechanic and he stated that nothing registered on the computer as a malfunction. He looked at the intake valve and could not see any build-up. In january 2014 this happened 3 times and I was able to restart the vehicle and proceed. However, on january 11, 2014 after the malfunction the vehicle did not reset immediately now the check engine light is displayed.
When accelerating through an intersection, my vehicle lost acceleration power and the power brakes failed. After restarting the vehicle, the vehicle was slowly moved to a side street, backing-up traffic on the busy street. The vehicle was towed to a ford dealership and the diagnosis was that throttle body needed replacing. The service cost me $503 plus tax.
The vehicle shut off while driving. This re-occurred several times during the next 8 days also while driving, one time while making a left hand turn across oncoming traffic. We researched the problem and had two estimates done and contacted ford motor company. The throttle body had to be replaced and the repair cost us $400.00 dollars. We have researched this problem and have seen that this is a very common safety problem. We spoke with our neighbors who have a ford escape and already had their throttle body replaced as well for the same problem. We were told by the dealership that the new part is designed differently now, so this should not happen to us again. This has to be a recall item. It is obviously a manufacturing defect and is a huge safety concern. Ford should have to be responsible for these charges. We are very disappointed that ford has not taken responsibility for this issue and that all of us have to pay for a defective system that ford motor company knows is a problem, and could have been the cause of a major accident.
Going 65 miles down interstate during rush hour traffic and lost all power had to weave to side of road to get out of traffic had to have repaired was throttle body.
While driving in heavy traffic in center lane of three line highway. Vehicle suddenly lost power creating a emergency situation. I had to force traffic to allow me proceed to side of the road. Endangering myself and my family, I sat for about 30 min. Before I could move the vehicle.
While driving upon a roadway in our neighboring community at approximately 30 MPH, my 2010 mercury mariner suddenly stopped traveling at speed, and went into 'limp mode'. I was able to slowly pull the vehicle into a parking lot. I called my wrecker service and they towed (flatbed) my vehicle back to the ford dealer where I bought it. I purchased the 2010 mercury mariner new from the same dealer. They examined it and determined that the 'throttle body' needed to be replaced. They declined to repair it under warranty, stating that the part was no longer covered. They also stated that a recall had not been issued. I paid a total of $409.27 for the repair. The tow bill was covered under my membership in aaa.
Driving and the vehicle just slowed down and was not getting fuel. I pulled to the shoulder the car was still running but not getting fuel. I turned it off and restarted and it was ok. A few weeks later it did it again and I called a ford dealership to have it checked out. I wanted to get it taken care of before the warranty expired.they said they could not find anything wrong. I had a couple more issues but I did not drive it much during colder weather. In june of 2013 I had another incident with the same issue. Over the next couple of months it continued occasionally but in august of 2013 it started more often. One incident was in an intersection that was very busy and I called the same ford dealership to get it in again and they then found the throttle body was bad and had to be replaced, at this time it now cast me over $500.00 dollars to fix it.
Driving at approximately 55 MPH and the vehicle just stopped, pulled to shoulder ,the engine was still running but no fuel getting to it to go. I turned off the ignition and restarted and it was fine. It happened again a few days later and I called a ford dealership to have it checked,I waned to get it taken care of before warranty expired in december of 2012.I was told they could not find anything wrong with it. I had another incident about a month later, at this time I did not drive it much unless I had to until warmer weather. In june of 2013 I had another incident with the same problem. I did not have any problems until august of 2013. I then had numerous incidents with the same problem and I called the ford dealership to look at it again. By this time there was no warranty on it and the problem was found. I had to pay more than $500.00 for it to be repaired.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2010 Mercury Mariner?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history