The initial incident in november, 2013 was the failure of the passenger side rear LED tail light assembly. This resulted in the brake lights not operating when the brakes were depressed. A police officer stopped the car for a warning due to the brake light failure. Mileage on the car at the time was 12,700 miles. Due to the safety hazard the repair was needed. The entire assembly, not just a single bulb needed to be replaced. Approximately 10 months later in september, 2014 the driver side rear LED tail light is now malfunctioning in the same way. Brake lights are again flickering and not working when the brakes are depressed. Mileage on the car at the time of this next failure was 16,100 miles. The dealer quoted price to repair is over $450! This car is garage kept, well maintained and has not been in involved in any accidents. Ford should fix this defect under a safety recall free of charge to customers!
2010 Mercury Milan lights complaints
Page 3 of 6: complaints 41 to 70 of 135, newest first, as owners wrote them.
Tl* the contact owns a 2010 mercury milan. The contact stated that the rear passenger side brake light failed to work. The vehicle was under warranty and was taken to the dealer who stated that the rear light assembly needed to be replaced. The warranty covered the repairs, but the vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 67,000. Mailed out 01/13/15*lj updated 02/02/15
The rear passenger side tail light has burnt out. The tail light is LED and therefore the entire tail light assembly must be replaced. The cost from ford dealership is $428 for only the part not including labor. I have researced several sites, and find this to be a common problem for this make and model of vehicle. Lighting is a safety issue and ford should back up their engineering flaw.
We were informed by a individual in a passing car that our brake lights were not functioning properly one evening. We took the car to a dealer to get the oil changed and exterior brake lighting issue resolved. We were told that the brake lights needed to be replace and because it was part of an assembly, the total charge would be $1281.87 which included an oil change and diagnosis. I felt I had no choice but to replace the lights rather than endanger us or some other individual(s) on the road. I called ford and received a case # but as of 11/21/14 I have heard no response. Going to this site there is 89 out of 438 complaints about this same issue. I do not believe that these LED lights should go out this quick nor that if needed to be replaced, should require the whole brake assembly to be replaced. This is a engineering design failure. Ford claims "quality is job one. This is not the case with this issue. I believe the federal safety agency needs to address this and issue a recall.
I recently purchased this "certified" mercury milan on 10/25/14. I have only had it for less than 3 wks and the right brake light went out. I only knew this because I was pulled over by our local police dept. And was given a warning. I tried to find this in the local auto store and found out it needed to be purchased by the dealer. I then contacted the dealer and was told to bring it in. I was told a ticket would be created and given to sales and I would be called the next day. Since the vehicle was still "new" to me I thought it would be covered under my warranty. I waited 2 days and no response. My spouse went into the dealer and was told that the brake light assembly was not covered by the warranty and that the cost to us would be $500. I feel that this is a major safety hazard that many consumers cannot afford and many accidents will be caused. I do not even feel safe driving my grandchild in this vehicle for fear of him being injured if I get rear ended. I feel do to this being a safety concern that ford would do a recall after having so many complaints about it. I have called ford motor co. @ 800‑392‑3673 to voice my concern. The more that call maybe something will be done before an innocent person loses their life because of a faulty system that this company is very aware of..
Noticed right rear brake light lit when headlights are on and brakes not applied. Headlights off, no problem noticed. This seems to be a common problem with ford / mercury LED tail lights. If rear LED lights need to be replaced ford motor company should put a 7 year / 70k mile guarantee on the high dollar replacement lights. Who makes these for ford ?
Noticed LED taillight beginning to go out passenger side. Individual leds unable for replacement but full taillight needs to be replaced at a cost of $284. Due to cost of replacement, I feel the taillights should last longer than four years or 60,000 miles. The part is uncommon and not stocked in any part stores here, city of 70,000. I work on the road so that makes finding time for a dealership repair near impossible. I am now driving with a dim taillight while I try to find one online and await shipment for a diy.
Defective left rear tail light assembly. Dealer informed me of problem and is currently replacing the assembly. Cost around 400 hundred dollars. One of concerns is why didn't the safety system in this vehicle alert me that I had a tail light out. My ford fusion identifies when a light is not working and its 4 years older.
Left rear taillight does not illuminate on depression of the brake pedal. Right rear taillight flickers but fully illuminates on depression of the brake pedal. As the lights are LED and encased in a housing, the replacement cost approaches $400 per unit.
Right rear tail lamp / brake light assembly inop again. This is my 3 assembly that has failed in 15 months. It is an LED assembly, it costs $375.00 for the part. You can't replace a bulb. This should be covered under a safety recall.
Tl* the contact owns a 2010 mercury milan. The contact stated the brake lights failed to illuminate accordingly whenever additional exterior lights were illuminated. The dealer diagnosed that both of the tail lights needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 83,000.
It has been three weeks since I purchased a 2010 mercury milan with 41,000 miles but last night I discovered both rear brake light illuminated with the headlights on. My profession is in the safety field which leads me to say that if this vehicle was on my job site it would be tagged out of service due to improper safety equipment. I have had issues with ford motor company in the past and even though I do like their products they have to take responsibility and be accountable for what they sell to individuals. There should be a recall for this safety equipment. I will not allow my family to operate this vehicle in it's present condition.
Tl* the contact owns a 2010 mercury milan. The contact stated that when the headlights were engaged, the driver's side brake light failed to illuminate. The vehicle was taken to an independent mechanic. The technician replaced the driver's side brake light. However, the failure recurred. In addition, the contact stated that the driver's side door handle fractured. The contact mentioned that in order to exit the vehicle he had to use the exterior door handle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
The left rear outer brake light assembly LED lights have failed. I expected to be able to pick up a replacement at the local auto parts dealership. I found out that I had to get the part from my ford dealer. I can not simply replace the LED assembly. It will cost nearly $400.00 for me to purchase a new brake light assembly. This is a ridiculously high price to pay for the replacement of a brake light. I fear the high cost will cause many milan drivers to continue to drive without adequate lighting on their vehicles. Ford should either replace the part for free, or greatly reduce the cost of the assembly due to their design failure.
We purchased this vehicle new in 2010. In 2012 we noticed flickering in left rear tail light assembly, which was intermittent, this occurred at approximately 40,000 miles. In october 2014 at approximately 83,000 miles we noticed that when the head lights were turned on that the brake lights stayed on constantly even when the brakes were not applied.
Led taillights are on high (as if brake pedal is depressed) at all times causing other vehicle drivers to not know when the milan is braking. Ford dealership states that these are defective LED bulbs ($400 replacement cost) which is not covered by the warranty.
Driver side rear brake light staying illuminated constantly as if the brake is pressed and nearly caused crash (I had two small children sitting in the back of my milan), had the vehicle behind me not went into the ditch a collision would have been inevitable. Please look into this problem as it has the potential to cause bodily harm and injury to the occupants. I had no idea there was a problem with constant illumination until this point. Upon scheduling an appointment at the ford dealership and doing a little research I see this is a frequently reported problem but no recall has yet been issued nor an investigation. Also since learning of this problem this morning and observing the vehicle brake lights there is also a flicker of lights every so often.
When I went to have my car inspected, I was told that when the lights are on either during the day time or night time, they are always "brake light" lit. They are never lit like regular tail lights and it always looks like my brakes are on. When I took them to my mechanic, I was told I needed both tail light assemblies. The place I got the tail lights charged me $279.63 per light, I had to have both tail lights replaced, total cost to me, $559.26. This problem has been since 2012 and I was not aware of it since I am not behind the car and just needed to have the car inspected. I noticed that the driver's side tail light always looked brighter, but I thought that because it was an LED light, that was the reason for the brightness. I could have had a rear-end collision due to this issue. Because my car is not under warranty, I needed to have this repaired at my expense and since the car is only 4 years old, I do not think it should be my expense. Plus trying to get these lights was very time consuming even for my mechanic. This has been a very frustrating situation, especially since the car is only 4 years old.
Right rear brake light stays engaged constant, 100% luminous when headlights are on. Dealer replaced complete tail lamp assembly january 1, serviced february 2012 under warranty. Mileage 32141. Now a second time same problem with same right lamp. Not sure how long it has been that way. I was notified by family member when they were following me home one evening. 70000 miles. These LED lamps are expensive, seems as if lighting has faulty parts assembly malfunction instead of a routine light replacement. Multiple complaints listed here for same issue. Is there a recall? I have not received anything for a recall. Now has become a safety concern.
This is another documentation of many other owners whose brake lights on a 2010 mercury milan were not functional without any knowledge of the owner or driver, causing potential for accidents. During daylight hours or when the headlights do not come on automatically, the left brake light works normally and the right brake light is sporadic, not working abut 70+% of the time. When the headlights are on the left brake light is brighter as if the brake was on and the brake light does not change intensity. The right brake light does not go on but the rear light works. The center brake light always works regardless of whether the headlights are on or not. There is no indication on the dashboard that any light is malfunctioning. I only discovered this by following my wife home after we had our daughter's car in for service. I since followed her for about 20 miles on another day to confirm this situation. We took the car to the dealer who quickly diagnosed the problem, faulty brake light assemblies and two days later, and $847 payment the problem was fixed, for now.
The right passenger tail light went out. This part is an LED and was $300 to replace. Ford said this was no fault of my own. There was no warning that the light was out.
My neighbor informed me that the rear brake light is out. It is not safe and it is illegal to drive without fully operating brake lights. This car only has 30,000 miles on it. Ford has to replace a complete rear lamp module which includes other rear lights that still work, to the tune of $300 to$400. My brother-in-law has owned 50+ cars over many years and he said he has never had to replace a brake light. Ford should be replacing these defective LED brake lights as a technical/safety recall.
When headlights are on right brake light remains illuminated at all times. Replaced the light and same problem remains.
The taillight fixture on my 2010 mercury milan is now bad and ford wants $400 to replace it. It is an LED fixture and should not have burnt out by now. I cannot replace the bulb on my own, the whole fixture must be replaced.
I purchased this car used from the dealer. After only two days, I was told my brake light is out. While the vehicle was still under warranty, the dealer replaced the right tail light assembly. 9/17/14, the brake lights appear to work,until the head lights come on or are turned on. The left rear brake light does not come on and the right light stays illuminated, as if the brakes are being applied, when the head lights are in use. I am told by the dealer the rear brake light assembly again needs replaced, but will cost $400.00. Obvious defect or malfunction in the safety feature (brake lights).
I purchased the car new in august 2010. In june 2012 I noticed a problem with the left tail/brake light. When the headlights were off, the brake lights worked properly when the brake pedal was depressed. However, with the headlights on, instead of the left tail light being on, the brighter brake light was on all the time. This could lead the driver behind me to think I am applying my brakes when I am not. The rear lamps on this car are LED, not regular bulbs. The only fix is to replaced the entire sealed assembly; the car was still under warranty, so the dealer replaced the lamp assembly at no charge. Now, 2 years later, I am having a similar problem with the lamp assembly that was replaced. Since the car is now out of warranty, ford will not do anything about it. I would have to purchase the lamp assembly (which my research shows is a dealer-only part) for over $400. And presumably, when it fails again after 2 years, I get to spend another $400 for another one. Since milans are no longer being made, what will we do years down the road when this part is no longer available from anyone at any price? Junk the car because the rear lights don't work properly? I have researched this, and many milan owners have the same problem. This is clearly a safety issue, and it is obvious that these assemblies are defective. I feel that ford should redesign these to be reliable (or alternatively, design a replacement that uses standard bulbs instead of leds), then issue a recall and replace them at no charge for the life of the car.
Noticed left outer taillight flickering in july 2014. Light finally went out. Entire assembly was changed on 9/1914. On 9/9/14 noticed the same flickering. Light has not gone out yet but it is only a matter of time. Dealer wants $114 just to look at it. There are a lot of complaints with this model. Needs recall.
A few times, people driving behind me have beeped at me and I didn't know why other than maybe they were upset I wasn't driving fast enough. Then about two months ago, a police officer pulled me over to warn me my tail light was not working properly and to get it fixed. The outer(quarter panel) LED tail light assembly is not working properly and this could cause an accident from behind. I brought the car to nazareth ford, which stated that the LED lights are supposed to last much more than four years, but is not under warranty.
My 2010 mercury milan has two lighting issues not caused by custom lights or bad wiring. The first is my drivers side tail light is fully illuminated like im pressing the brake pedal when I am not. I turn my lights on and it either flickers or stays on or both. I have read at least a few hundred others complaining of something similar or worse. Please investigate it and I can show you a picture if needed. Now, the second is....moisture gets into my plate light covers causing one light to short and the other to flicker. This may be a problem with all license plate light covers. I have noticed on the 2010 ford fusion/focus and the mercury milan models there is almost always one plate light out. Take note that my lens cover isn't cracked or compromised in any visible way. Those are the two lighting issues I have. On some reports read I have seen that ford knows but refuses to repair it and many oem factory lights have the same issue. It is a problem in the circuit board for the l.e.d lights. Please I urge you to investigate this known issue so nobody gets injured or killed by faulty tail lights. Thank you
Soon after purchase one of the tail lights would not shut off with the car. Then the other tail lights would slowly go out in rows until almost dark. Both tail lights are involved and it is an intermittent problem. The dealer finally said there is a short in both tail lights and the parts alone are $915.00 not counting the installation costs. These should be robust LED tail lights. There is obviously some issue with the lights themselves or the wiring due to the number of complaints when researching the problem online. These is a major safety issue when people can be driving their car and the tail lights just slowly go out or do not come on at all.
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