Please see attached letter and invoice.
2005 Mercury Monterey transmission complaints
Page 2 of 4: complaints 11 to 40 of 97, newest first, as owners wrote them.
You'll be driving down the street or highway and it all of sudden it loses power and the light that means transaxle problem has been detected and shifting may be restricted. Have system services immediately if light remains on. I looked it up with my VIN number and I know there is a recall due to this problem. I looked it up on a site and it said it hadn't been fixed and I called one dealership and they said they don't see where it had been fixed either. Then all of sudden when I discover another dealership that is closer to me a couple days later and decided to call them to see if they could get me in instead of the first dealership cause it was closer to my house they all of sudden say it was already had been fixed back in 2012. Which is bull cause I looked it up on a site and it said it hadn't and the first dealership also said it hadn't but now two or thee says later it's strangely in the system when I call the second dealership that I called cause it was closer. That is very strange and ironic that all of sudden it's now in system that it's been repaired.
Driving n-I 275 suddenly lost power and had to cross 4 lanes to safety shoulder without causing an accident. Called husband to pick me up to take me to work. Then he had to meet tow truck and drive to dealer to repair van. To make a short detail of all the problems (this problem has happened 3 times since the first time ) (lost time from work ) (towing charges) (paying all for repairs ) (rental cars) (time spent to pick-up van,waiting for road services).then told by ford motor that most charges won't be covered.
My 2005 mercury monterey shut down while I was traveling at 65 in heavy traffic. After getting off the highway and restarting it, the transmission shifted hard and the engine missed.
2005 mercury monterey van. Consumer writes in regards to transmission recall notice and unsatisfactory customer service at dealership. *smd the consumer stated the recall was performed on september 27, 2012. However, on january 7, 2013, the consumer experienced a problem with forward hesitation, and the inability to back up. The service department determined the problem was electrical and installed a new battery, among other repairs, with a final bill of $235.00. On january 25, 2013, the consumer experienced the same problem again. The service department installed a new turbine speed sensor. Six days later, after the turbine was installed, the consumer experienced the problem again. The vehicle was inspected, and the dealer determined the transmission needed to replaced.
It was raining and my vehicle kept going into neutral and stalling. I'd press the gas, nothing would happen. It wouldn't go into reverse. When I put it in neutral the engine just revved up. Putting it park was ok. Check engine codes p0715 and p0340 appeared. A flashing check engine light (!), and solid check engine light appeared. Putting in drive, it would only go into 3rd gear. 1st gear worked if I moved the prndl to 1. Reverse didn't work at all. I could have easily been killed if this happened while driving anywhere but my neighborhood. This is different from the recent torque converter recall that is also scary and also results in loss of forward momentum. My problem is with the PCM. The dealer performed diagnostics and repairs according to ford's tsb 06-14-10 which indicates this is a common problem on all 1999-2007 ford vans. If they've known about this for 7 years, and it affects nearly a million vehicles, why hasn't it been recalled? Surely the federal safety agency has received complaints about this. I have a friend who had this happen on her 2004 ford van within the last year. She also lost reverse and the car would limp in drive just like mine did. The repair shop knew exactly what to do and repaired her PCM. I've asked her to file a the federal safety agency complaint as well. This is a safety concern. I paid my ford dealer to fix because my safety is at stake, and obviously because the vehicle was performing sub-par, but I feel this particular issue should be covered by ford, not by the customer, just as was done with the recent rear seat rust and torque converter recalls on this same vehicle. This is no different. It is beyond normal wear and tear.
I have owned the mercury montery for six years and have had nothing but problems. The biggest problem is a torque converter that has been replaced. Fortunately, I was traveling from north florida in 2009 when the van suddenly just stopped accelerating...I had to coast to the side of the interstate...with two other women in the car beside myself. The van had to be towed and a torque converted replaced. The second incident...same thing different location. I was reimbursed for the torque converter last year de to a recall...however, now it has a major problem of not accelerating....after sometimes 30 MPH and 70 MPH....I have to let off the gas and hit it again....this is continuous ...very frustrating...very costly...and very dangerous issue..that is my most important point...very dangerous...it just stops without notice! I would like to know what can be done to fix this problem without me absorbing the cost...as it is very obvious ...this is a faulty, dangerous vehicle! Please ....please contact me to inform me of what can be done. I have less than a year of payments on this vehicle...and at this point don't feel safe driving long distance or anywhere else in the van.
Multiple times loss of power and ability to drive. Rpm's jumped all over and vehicle would stall or not start at all. In and out of shop over 2 months leaving me without a vehicle or driving a loaner car. Finally replaced PCM and wiring harness. Not even a year later the exact same problem is occurring again and warranty is expired. Also found out another vehicle was in the shop at the same time with the same problem.
My wife was leaving work, when she attempted to drive her van home the van would not go into gear and kept stalling. I just thank god that this didn't happen while she was on the interstate. She works part time for a ford dealer and we were able to roll the van around to the service area. Three days later the service writer notified us that it was a defective PCM module. Apparently there is a known defect that because of a design flaw water is able to drip onto the control module thus shorting it out and rendering the car useless. I read several complaints on line as well as discovering that ford knows about this condition and even has a tsb out concerning this situation. I called ford and explained what happened and even mentioned the known tsb. They were not very sympathetic and would do nothing to help me out. When I said I was going to file a complaint with the federal safety agency they invited me to do so. The needed repair is going to run me roughly 800.00 dollars to fix. I have to put out my hard earned money to fix something that ford is aware of by the existence of their own tsb. I do not feel I should be financially responsible for ford's mistake, the dealer should have offered to fix it for free regardless of being out of warranty. We have been very inconvenienced by this being one car down. There are seven fords in our family and I have owned fords all my life. I previously lost a lot of money on a 99 windstar that lost it's transmission at 80k. I will more then likely buy another ford but I have to say that I am toying with the idea of switching to another brand, one that stands behind their product instead of turning their backs on a loyal customer. Other manufactures offer 100k or ten year warranties, why can't ford? I firmly believe that myself along with others with this same problem should be compensated by ford, they are clearly negligent in this situation.
Tl* the contact owns a 2005 mercury monterey. The contact stated that while driving approximately 50 MPH, the engine misfired and caused the vehicle to be jolted forward. The vehicle was taken to the dealer for diagnosis. After diagnosis, they advised him that water was entering the PCM and causing the failure. The vehicle was repaired by the PCM being resealed at the connector. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 50,000. The current mileage was approximately 65,000. The VIN was unavailable.
2005 mercury monterey. Consumers writes in regards to recall concerning transmission torque converter *tgw the consumer was informed that parts would be available in the 2nd quarter, which has since passed and the parts are still not available. Recall # 12v006000.
Stall engine with no power for forward or reverse. Malfunction indicator comes on and the vehicle will not start for more than couple seconds. Multiple ABS and drive codes based on the eec test. Repair shop inspects the vehicle and found water intrusion to the powertrain control module (PCM) and the connector pins where short out.
I received a recall notice - 11s25/the federal safety agency recall 12v‑006 in march, 2012. This recall relates is regarding a worn spline in the transmission torque converter. Ford claims parts would be in 2nd quarter of 2012. I called my dealer, and told parts will not be in until 1st week in june. Waited. Called dealer and ford - parts now will be in the end of june. So I called [xxx] at vehicle safety hotline case # [xxx] and made complaint. Called ftc on 6/7/12 and also made complaint. Reference # [xxx]. June and then july came and went - no parts. August - I receive a letter from ford stating the parts are in, and they want to have the "recall performed as soon as possible" called my ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. It is september 4. Labor day has come and gone - no fixed van. Obviously they say recall, but have no intention of fixing my vehicle. February 19, 2009 my van broke down. I needed to replace my transmission due to "electronic transmission diag no pump pressure has internal broken part need to r&I trans-axle. Found stripped pump shaft into torque. Replaced torque converter" this cost me $1829.60. I still have the original receipt. My dealer is claiming I cannot even submit this bill to ford for "potentially" reimbursement, (by a ford committee of course) for this until my van is worked on - once he parts from the recall are in. I feel I have paid for this recall already, and am being totally screwed. Please advise. Thank you for you time - information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2005 mercury monterey. Consumer states problem with vehicle transmission *tgw the consumer stated the transmission was serviced at 75,000 miles three months ago. The consumer received a letter from ford stating the torque converter may fail due to worn gears in the converter. The letter also stated the parts were not available and he would be contacted when they became available. However, on july 10, 2012 the consumer was traveling on the interstate with the cruise control set on 68 MPH, when suddenly the vehicle lost power at about 200 yards from an exit ramp. He was able to coast off the interstate to a safe place and had the vehicle towed to the dealer. After the torque converter was replaced, the technician stated the second gear in the transmission went out.
2005 mercury monterey. Consumer writes in regards to reimbursement for transmission replacement *tgw the consumer stated he received a check from ford motor company for $1,450.00 to cover the expense of replacing the transmission. However, the consumer stated he paid $ 2077.11 and would like the entire amount to be paid.
My van began to lose power at certain speeds, almost skipping at times. I took the van to my personal mechanic, whom investigated the issue for 4 days, and ruled out the engine, he stated that it was the transmission. A few days later, I received a recall notice from ford informing me that the vehicle was coming under recall for the torque converter. Approximately 3 weeks ago, I took the vehicle to the ford dealership and asked them to investigate. The dealership opened at 7 am, and when they called me at 7:29 am, they swore it was not the transmission. They claimed it was the motor and could not pin point any specific reason as to why. Then they claimed that the #6 plug was misfiring 16% of the time?? I consulted with my mechanic and he stated very clearly that if that was true, my check engine light would come on and stay on. It has not. The vehicle continues to worsen every day with the skipping or stuttering. Im now only getting 13 mpg whether in town or on the highway. I don't know whether to take it to a transmission specialist to confirm or not. Apparently, from what I have researched, ford does not want to honor their recall, and is using the scape goat, " your vehicle is out of warranty, so you have to pay. "
Our torque converter/transmission failed on our 2005 monterey. My wife was driving the vehicle on route 1 in edison, nj and it lost all gears. I called for emergency towing (it was a saturday evening 4/21) and had it brought to a repair shop. I went to ford's web site to see if there was a recall. I entered the VIN and no recall showed up. None. So, I proceeded to have the repair shop start to work on it on (4/23). Now I find that there is a recall (4/26) via a shady, intentionally misleading email from ford. Ford's customer service has been evasive and not helpful. They told me that later in the year torque converters would be available for the replacement, but mine has unfortunately already failed. Furthermore, if we had known that there was a recall, we would have had it towed to a ford dealer, not a local service shop. But their web site specifically said that no recall existed for the vehicle. We now have a vehicle 90 miles away from our home in a repair shop that is going to need major work and the van only has 68,000 miles on it. Ford has failed to help us with this. We have 5 children and this is our only family vehicle. They sold a faulty product, acknowledged it and still will not help us with it.
Tl* the contact owns a 2005 mercury monterey. The contact was driving approximately 25 MPH when the vehicle suddenly accelerated, the contact depressed the brakes but the vehicle would not respond. After utilizing the parking brake, the vehicle stalled. The vehicle was towed to the dealer for diagnostics. The technician stated that water had entered the wiring of the computer system and caused the failure. The technician dried the wiring but the failure recurred. The vehicle was towed to the dealer again, where the technicians replaced the computer but the contact continued to experience the failure. There was also a failure with the rear passenger side sliding door, which would sporadically open with the vehicle parked and the key removed from the ignition. In addition, the fuel level gauge displayed an inaccurate amount of fuel and all of the instrument panel lights were illuminated. The vehicle was not repaired. The approximate failure mileage was 17,000. Updated 5/11/12 *cn the consumer stated the computer also was wet and caused system failure in february 2010. It was replaced then. Last brakes twice. March 12, 2012 vehicle would not reverse and raced in neutral, torque converter failed. Handicap lift failed. Updated 06/14/2012
My van was towed to the local ford garage where we bought 5 years ago this past saturday. I was told today the problem is in the torque converter or transmission. I just found out there was a lawsuit brought upon ford because of transmission related problems in 2005 monterey's. Just a brife review shows me there are hundreds of people experiancing the same problems as I am. I also believe the federal safety agency investigated this problem. What bothers me the most is that I just got done paying this car off and the low mileage at the time of failure. What are my options to get relief ? Should I phone the attorneys who handled the original case? Can you give any other information such as others who my have also filed complaints similar to mine?
2005 mercury monterey. Consumer states vehicle lost complete power while driving *tgw the consumer was informed the torque converter and the input shaft were a huge problem on his vehicle and the parts were inferior. A mechanic stated, the part was made of aluminum which could not withstand the pressure in which it was loaded.
We were driving along a main highway when suddenly, without any warning at all, it was like the vehicle slipped into neutral and would no longer move - on the highway! We had our 2 young children in the car and were fortunately able to get it to the side of the road without a safety incident. We were 50 miles from home, had to have it towed to a dealer nearly 20 minutes away. Our diagnosis on the car was that the torque converter on the transmission failed. The dealer mentioned that he had seen this quite a bit on a few models with the same component, but when I questioned him on his comment he backtracked and said he shouldn't have said that. He told us it would take at least 3-4 days to repair and since we were far from home, we were stuck in another city with no transportation (as they wouldn't give us a loaner). Seeing our distress and knowing we were in a bad situation, he later offered to put 2 guys working on it to get it done by the end of the day. As we were in a strange town with a 4 and 6 year old (and we were on our way to celebrate the 6yr birthday), we were forced to rent a car if we didn't want to keep them in a ford dealership for the next 6 hours. When we returned to pick up the car, the service dept did pick up the tab on the rental car. Our final bill was $1,786.15 and a complete distrust of our ford product. We no longer feel particularly safe in the vehicle or w/our kids in the vehicle, especially after reading all the others that had similar problems to this and beyond. However, we are not in a position to buy a new vehicle and would like ford to take responsibility for something that seems an obvious defective design and/or manufacturing defect with their product. Peoples lives are at risk here - we are lucky we weren't hit from behind on the hwy when it suddenly lost power! Lucky!! Be responsible and do right by your customers ford!
My 2005 mercury monterey will 66,765 miles on it will not engage the transmission. You can put it in forward, reverse, or any other gear and it does not have the normal feel that any engagement happened. And when you let off the brake it does not move and when you give it some gas it does not move. It does not matter which gear it is in either. The car made it home with out any notice of the problem but the next day when I wanted to back out of the garage the transmission is totally gone. From research I know I'm going to hear that the torque converter output shaft splines are stripped causing a sudden loss of power to the drive-train. *tr
We were traveling normally when suddenly all motive force was lost. The engine ran normally,but vehicle would not proceed under power. It was as if the vehicle was in neutral. The vehicle would not proceed under any power either forward or reverse. There was absolutely no warning of the power train failure.
Tl* the contact owns a 2005 mercury monterey. The contact stated while driving 35 MPH the vehicle suddenly decelerated until it came to a halt without any warning. The contact was unable to drive the vehicle or shift gears. The vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. The manufacturer was made aware of the failure but did not offered any assistance. The vehicle was not repaired. The failure and current mileage was 60,000.
My wife was driving home with my three year old son when our mercury monterey lost all power and could not accelerate. This left my wife & son stranded on the side of the road. Now after doing a little research I have learned this is a very common problem with the 2004 - 2005 ford/mercury minivans. I am extremely upset with ford motor co. This should have been brought to our attention when we purchased the van from the ford dealership. I went to the ford dealership because I thought I could trust them to buy a safe vehicle for my family. I guess I was wrong & all they are concerned with is selling cars, it doesn't matter to them if they are safe or not. If there is any information of ford covering the repairs on these vehicles please let me know. Times are tough & I really can't afford to replace the transmission in this van.
Tl* the contact owns a 2005 mercury monterey. While driving 55 MPH, the contact stated that vehicle lost complete power and stalled. The dealer diagnosed that the torque converter failed. The vehicle was repaired. The manufacturer denied any assistance with repairs to the vehicle. The failure mileage was 23,000 and the current mileage was 88,000.
I was driving off of an exit ramp onto a secondary road, had just made the turn and was beginning to accelerate when the van completely lost its "pull" and would not go into gear. The electrical system still functioned fine, and the engine would rev, but the vehicle would not go. There were no warning signs whatsoever prior to the complete loss of pull. This situation was very concerning because had I been performing another action like crossing a 4 lane highway, I could have easily been hit. Additionally, with only 65,000 miles on the vehicle, I feel that this failure must be a defect in the transmission as there has not been a sufficient amount of wear and tear on the vehicle to justify this level of repair. (my in-laws purchased the vehicle new and were both conservative drivers and I am a mother of two small children and also tend to be a very conservative driver so the vehicle has not been exposed to any rough driving conditions.) I had the vehicle towed to a transmission shop where they indicated that there was an internal problem with the transmission and it would have to be rebuilt at a cost of approximately $1,800. I am reporting this because I am concerned that the sudden loss of power could cause an accident and I want other mercury monterey owners to be aware of this possibility.
Vehicle exhibited no transmission issues and was driving completely fine with no warning lights. I was entering the on ramp to I-95 when the car stopped accelerating when it should have shifted to second gear. When I pulled the vehicle over it acted like it was in neutral no matter what gear it was actually in. This could have been a horrible accident if it happened while I was on the interstate.
While leaving a parking lot the vehicle came to a stop without any warning. The engine was running but the vehicle would not move in any gear. The local dealer towed in the van and had to replace the torque convertor. Ford motor company did not contact me and warn me that they were aware of this problem. This is a dangerous defect and all owners of this vehicle need to be warned before someone is killed.
Tl* the contact owns 2005 mercury monterey. The contact was driving approximately 25 MPH when the engine stalled without warning. The engine restarted, but the failure continued to occur. The vehicle was taken to an authorized dealer where they replaced the PCM. The manufacturer was made aware of the failure. The approximate failure mileage was 66,000. Updated 09/19/11 *bf the consumer stated the vehicle would jerk and slam into gear. The dealer found water in the PCM and some of the pins were beginning to rust. Updated 11/02/11
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