Dt: got recall notice last august on guard springs on front of car, and it is now may and he can't get anyone to fix his car. Dealer keeps telling him they do not have the parts yet. Called manufacturer and they did not offer any help either.
2000 Mercury Sable suspension complaints
Page 5 of 6: complaints 101 to 130 of 158, newest first, as owners wrote them.
After noticing that rear left tire was flat consumer drove the vehicle to the repair shop, and mechanic determined that both rear coil springs broke. Dealer was not notified.*ak the result of the tire being flat was because the sharp edges of the coil spring cut the rubber on the inside of the tire. Consumer aware of the fact there is a recall for the front coil spring and disappointed that there not a recall for the rear for the same problem.
Shortly after recall was completed for front spring shields I noticed the right rear suspension sagging. Took it to the local ford dealer which discovered that the right rear spring was broken. Car is lightly driven, no towing, and has only 80,000 miles. Dealer is recommending replacement of both rear springs at my expense ($380). After reading other consumer complaints with sable springs, seems to me the car was manufactured with defective springs.
Front springs where identified as a possibility of breaking and was notified by ford, the springs did break penetrating into the tire. Springs where replaced by manufacturer. Fortunately this happened at a low speed not causing an accident when the tire blew out from the spring entering the tire. Five months later, a rear spring has broken and again was forced toward the tire, this time not penetrating it, but creating a deep gouge in the tire. Car is now in dealer shop for repair and replacement of spring, strut, and tire. Ford not aware of problem with rear springs so cost of repair will be at owners expense. I have requested that the ford service department return all parts to me after replacement. It was of the opinion of the service department that the car was not safe to drive until parts were ordered and replaced. Concern now is the integrity of the other rear spring.
The federal safety agency recall campaign 04v332000 concerning front coil spring. No parts were available.
I have a 2000 mercury sable in which a safety recall notice (04s17) was issued. A week before the safety recall was issued for the front springs a rear spring of mine had snapped, causing a deep groove on the inner wall of the rear tire. I had to have both rear springs replaced as well as a brand new tire. I was told by ford in june of 2004 that I would be reimbursed for the parts, labor, and replacement tire. As part of the safety recall instead of replacing the faulty springs they are installing "protective spring shields". This is now march of 2005 and I still have not been able to get the "protective spring shields" installed because of lack of availablity, and ford is now telling me that they will not reimburse me for the rear springs, which are obviously as defective as the front.
This vehicle is used mostly around town and is well taken care of including frequent washings. There was absolutley no warning of any type prior to failure. The spring on the driver's side front strut broke, and a jagged portion lodged into the sidewall of the tire, completley destroying it. The side of the car dropped considerably. This all occured while the car was at rest in my garage. The car has low mi. And no rust, this includes the spring. Mercury refered me to a dealer to have the springs replaced, noting that their covered to 150,000mi. I was told to submit a reciept for possible re-imbursement for the damaged tire and towing. (the car was undriveable) I kept a piece of the spring that broke off. I'm no metalurgist, but this appears to be a very dangerous failure of the spring, im thankful in my instance no one was hurt.
The right side coil spring sheared off while the vehicle was parked inside of the garage. Consumer had the vehicle towed to the dealer, and mechanic determined that left and right side coil springs needed to be replaced due to corrosion. *ak it was the rear coil springs which failed. *er
While driving one of the vehicle's coil springs broke and punctured one of the tires. *nm
Car had sounded creaky in the back - had the car looked at, but nothing was found. Right rear spring broke and fell off the shock - puncturing the tire. The car had to be towed, the spring and tire both needed to be replaced.
We were notified of the recall on the front springs of the 2000 mercury sable in august of 2004. We went to the garage to ask what we should do. The garage said they would call when the parts were made and when to come in for replacement of the springs. We were never called to bring the car in. On january 23, 2005 while backing out of the garage the front spring exploded with such a force it blew out the front tire. The car was then towed to the ford garage where it was repaired. They put new springs on the front of the vehicle and replaced the tire at no cost. While in the garage they found a rear spring that was broken. The service manager contacted ford motor company to see if it could be repaired at no cost also. Ford said no because there was no recall on the rear springs. We had to pay for the rear springs. We feel at the very least the cost of the rear springs should be paid for by ford motor company. If we had been driving down the highway instead of backing out of the garage it would have been disastrous since the tire actually blew apart. I would appreciate your help in at the very least forcing ford motor company to pay for the total spring replacement. Thanks.
RECALL CAMPAIGN: the federal safety agency 04V332000 ON THE FRONT COIL SPRING. NO PARTS AVAILABLE.
While vehicle was parked, the front driver side coil spring puncture the tire. The consumer notice the flat tire and seen that it was caused by the "front coil spring". The dealership will be notified. The cause was not determined. Please provide more information. 8nm
The front coil spring on the front driver's side of the vehicle failed. *nm recall campaign:04v332000 the dealer did not have the parts needed to complete the service. The parts will not be in for a couple of months. The coil spring broke while the consumer was driving at a low rate of speed. The coil spring destroyed the new front driver side tire. *tc
Consumer received a recall for the coil spring shield, and to date no further notification for the part was made by the manufacturer. Coil spring shield the federal safety agency recall 04v332000.
Recall campaign: the dealer refused to perform the recall (04s17) repairs because the consumer's vehicle did not have factory tires and springs. *nm *sc
Recall 04v332000 concerning front coil springs. Consumer received this recall notice since october 2004, and dealer kept telling the consumer that they did not receive any information concerning this recall.
Consumer received the federal safety agency recall 04v332000 for the spring shield, but the parts were not at the dealer.
No parts were available for manufacturer's recall 04s17 front coil springs; the federal safety agency recall campaign 04v332000. Ford lincoln mercury 845‑561‑3900.
Consumer received ford recall 04s17 in august 2004, which stated the part would be available in december. However, the parts were still not in, and the consumer was concerned. *ak......
Coil springs corroded. Vehicle was then taken to dealer for service. Later, consumer found out there was recall 04v332000 on this subject. She spoke with mercury for reimbursement. They referred her to the dealer where she purchased the vehicle. Dealer told consumer that it might take a while for her to receive reimbursement. On august 31st, 2004 consumer was told that the reimbursement was sent out. There was still no response weeks after. They contacted dealer again, and was told that they never had paper work done. Both manufacturer and dealer gave consumer a run around. Consumer still did not receive reimbursement.
The owner requested a full refund for replacement of the broken spring and the damage to the suspension and tires. *bf the tire was ripped in almost a complete circle. Recall# 04v332000.
The rear coil springs had rusted completely. The owner contacted the manufacturer who stated there was nothing they could do. *jb the strut was pointing and rubbing the tire.
Consumer heard a noise coming from the left rear wheel. The consumer contacted the manufacturer, and they only identified the front coil spring as being a possible problem which was currentlybeing recalled. The vehicle had 38,000 miles when the defect occurred.*ak the rotors and wheel bearing were replaced.
Consumer feels that 2000 mercury sable had a defective part.*mr the consumer did not specify what part(s) was defective. *nm the left front spring had broken. This caused the front tire to be cut completely around the rim. *sc
Manufacturer issued a recall notice regarding the replacement of the front coil springs. It was also stipulated that both coil springs would be repaired. However, the left coil spring was repaired in december. This occurred before the issuing of the recall. Currently,the right side needed to be repaired, and the dealer will not replace this side unless it fractured. *ak *sc
While driving 8 MPH turning a corner, the left front coil spring failed and punctured the tire. This occurred one week prior to the consumer receiving the recall letter for the coil spring from the manufacturer. The federal safety agency recall campaign 04v332000. The dealer has not received authorization from lincoln/mercury manufacture to replace the rim and tire. *jb
Consumer not satisfied with coil spring recall. *nm
Consumer received, the federal safety agency recall 04v332000 regarding coil spring. Dealership still does not have the parts available to conduct recall repairs. Floor manager indicated to the consumer not to call until december when they expect the parts to arrive. *ak the manufacturer will only replaced the faulty coil springs if they break. For now they plan to install protective shields around the springs to keep road salts off them and to prevent them from puncturing a tire if it breaks.
The manufacturer refuses to replace the recalled coil springs unless they break. *nm *sc
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