Tl* the contact owns a 2016 mitsubishi outlander. The contact received notification of the federal safety agency campaign numbers: 20v741000 (parking brake) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Russ darrow mitsubishi (w226s1700 wi-164, waukesha, wi 53186) and the manufacturer were made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 54,000. Vin tool confirms parts not available.
2016 Mitsubishi Outlander brakes complaints
Page 2 of 2: complaints 11 to 22 of 22, newest first, as owners wrote them.
Tl* the contact owns a 2016 mitsubishi outlander. The contact received notification of the federal safety agency campaign number: 21v144000 (suspension, structure), 20v741000 (parking brake) and 20v279000 (structure, suspension) however, the parts to do the recall repairs were not yet available. The vehicle was taken to matthews auto group (3721 vestal rd, vestal, ny 13850, (607)584-5354) where it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2016 mitsubishi outlander. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact took the vehicle to south coast mitsubishi (2480 harbor blvd, costa mesa, ca 92626) where they inspected the vehicle and could not find a defect. Upon return of the vehicle, the contact experienced the failure again while traveling on the highway with the transmission overheat and brake system warning lights illuminated. The contact then received notification of the federal safety agency campaign number :20v741000 (parking brake) however, the part to do the recall repair was unavailable. The contact had also taken the vehicle to cerritos mitsubishi (10944 south st, cerritos, ca 90703) where they inspected the vehicle and they also were unable to diagnose the failure. The manufacturer was made aware of the issue. The failure mileage was approximately 44,000. Vin tool confirms parts not available.
This complaint is in follow up to previous complaint 11353585 regarding frozen caliper. As previous stated the dealer acknowledged the issue. The reason for this follow up is to report an associated issue. Specifically, that I found it impossible to locate a replacement brake caliper. The caliper was only available thru the dealer, not including labor, the dealer charged $570.88 for one caliper. I have replaced numerous calipers over the years and have never spent over $150 for a caliper. This is a ridiculous price for a caliper and appears to be monopolized price gouging by mitsubishi.
Driver side caliper froze. Dealer acknowledged that it was frozen. Not covered by warranty which they advised expired at 60k. Vehicle had 65k miles on it at time of incident. I'm 52 and familiar with vehicle maintenance and have changed many brakes, rotors, calipers. Never have I seen a caliper go bad within 4 years. Definitely a flaw on this vehicle and serious safety issue.
Tl* the contact owned a 2016 mitsubishi outlander. While driving 35 MPH, the check engine, ABS, and temperature warning indicators illuminated. While depressing the brake pedal to slow the down, the vehicle failed to stop and crashed into a cement barrier. The contact sustained back and neck injuries that required medical attention. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was destroyed. The VIN was included in the federal safety agency campaign number: 17v609000 (electrical system). The contact called don jackson chrysler dodge jeep ram at (770) 969-7259 (located at 3950 jonesboro rd, union city, ga 30291) and was informed that parts were not available. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. Parts distribution disconnect.
Tl* the contact owns a 2016 mitsubishi outlander. While driving various speeds, the parking brake handle was levered, but failed to stick. The contact mentioned that there was a clicking noise coming from the parking brake handle. In addition, the windshield wipers were hesitant and failed to operate in a timely manner. The contact also noticed water leaking from the windshield wipers. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failures. The VIN was not included in the federal safety agency campaign numbers: 18v103000 (visibility) and 18v070000 (parking brake). The approximate failure mileage was 41,892.
When braking the car shakes and has since I bought it in 2017. The car will pull all over the road
Tl* the contact owns a 2016 mitsubishi outlander. On two occasions, while driving approximately 65 MPH, the steering wheel and brakes locked up without warning. The service engine warning indicator illuminated. As a result, the contact crashed into a guardrail and damaged the bumper. The air bags did not deploy. There were no injuries. A police report was filed. On another occasion, while driving, the engine locked up and the brakes failed to respond. As a result, the vehicle rolled backwards into a telephone pole. There were no injuries and a police report was not filed. The vehicle was taken to skyland auto group (255 smokey park highway, asheville, nc 28806 (828) 667-5213), but the failure could not be replicated. The vehicle was not repaired. The manufacturer was notified of the failure and did not offer any assistance. The approximate failure mileage was 27,000. The VIN was unavailable.
At approximately 18,500 miles I noticed that there was vibration in both the steering wheel and brake pedal when braking. Based on the mileage I figured it must be something wrong outside of the brakes - took it in for service at jeff d'ambrosio and was told that I needed front rotors, back rotors and back brake pads - and they would not be covered under the warranty. I took it to someone else to service the vehicle (kept the parts) and replaced the front brakes and rotors and will have the back done this weekend - parts were not available. The front driver side brakes showed uneven wear with the inner brake pad wearing at an angle...this is not normal wear and tear.
Respectfully, we bought our brand new 2016 outlander from the dealership this may. My wife rear ended a car less than a month later on the highway. She said the car didn't stop when she hit the brakes and that the brakes don't work. The car was repaired by geico for $20k damage paid and she said she wasn't driving it anymore. She had multiple injuries from the airbags and saw the doctor. After repairs, we ended up switching cars and the outlander became my car and I noticed that it seemed very heavy like it was surging forward and resisted stopping. Two months later I changed the oil on the other car, so I asked her to take the outlander just for the day. She didn't want to drive it, but I said just be very careful. She had a second accident that day on the highway causing $10k damages for repair and the air bags never deployed this time and her head, chest and knees hit hard against the steering wheel and dashboard and her back snapped and she is seeing a chiropractor now for the pain. She is a good driver and has never hit anyone from behind and now has done so two times in two months? Again she told me the car didn't stop when she stepped on the brakes. Last week we received a factory recall notice in the mail for the accelerator. I took the car in this saturday as soon as possible to have it repaired. When I drove the car after the repair and applied the brakes now in comparison to before it stops very well and is totally different. I believe mitsubishi's defective acceleration system is the cause of my wife's injuries to her head, back and knees. This accident is not my wife's fault at all. I am sure that this defect in the accelerator system was the cause of the accidents and I am asking the federal safety agency to please rectify this with mitsubishi for us to find cause to be placed on mitsubishi's faulty vehicle not us. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2016 mitsubishi outlander. While making a turn, the brake pedal was depressed but failed to stop the vehicle. In addition, an abnormal noise was heard without warning. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 8,000.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2016 Mitsubishi Outlander?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history