I took my car to the nissan dealer near my home for the safety recall on the front passenger air bag not working properly. They performed the software "fix" which was issued by nissan. Approx. A week following this "fix" my 155 pound son was riding in the front seat and once again the light illuminated stating the passenger air bag was off even though my son who is 6 feet tall and well over 100 pounds was clearly sitting in the seat. I have not reported this to the dealer because I already know they have done all they can. This is however very bothersome to me as I hear this "fix" in fact fixed nothing at all for many people. I have 2 teenagers and an 8 year old and would appreciate being able to safely transport my family in my brand new car. This is my 2nd nissan altima, I thought I was buying something safe and reliable for my family.
2013 Nissan Altima airbags complaints
Page 13 of 18: complaints 341 to 370 of 514, newest first, as owners wrote them.
Front passenger air bag warning light stays on with adult passenger in seat. Indicates "air bag off" continually even though there is an adult weighing more than 120 lbs. In passenger seat. Recall service for "ntb14-027 ocs reprogram" had been performed by nissan dealer on this vehicle on june 18, 2014.
Passenger airbag light is stating that it is off, when the seat was occupied by an adult. There was a recall issued and the car was taken to the dealership to have this fixed. The recall did not solve the problem. It has been taken to the dealership multiple times since the recall to have the problem corrected. I have video evidence of the last time it happened. The dealership ([xxx]) states that nissan can not do anything further. The nissan 800 number stated the same. Both want to push the issue to the other with no one providing resolution. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owned a 2013 nissan altima. While at a stop, another vehicle crashed into the rear of the contact's vehicle. The air bags failed to deploy. A police report was filed. The rear driver side passenger sustained a head and hand injury that required medical attention. The driver also sustained a head injury that required medical attention. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 12,000.
Tl* the contact owns a 2013 nissan altima. The contact stated that the passenger air bag warning light illuminated. The vehicle was taken to the dealer on several occasions for the air bag sensor failure. The manufacturer was made aware of the failure. The failure had not been repaired. The approximate failure mileage was 350.
Tl* the contact owns a 2013 nissan altima. The contact stated that the front passenger seat air bag deactivated intermittently, even when the seat was occupied. The warning indicator was illuminated. The failure occurred several times. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired and the manufacturer was notified. The failure mileage was unknown.
Summary: this vehicle was recalled in late march 2014 to fix the problem of the passenger air bag light coming on intermittently, creating a safety problem for adults in the passenger seat. The car was serviced with the software fix. It failed to fix the problem. Both the dealership, dick smith nissan on fernandina road, columbia, sc, and nissanusa state it cannot be fixed and ?there?s nothing more they can do.? Adult front-seat passengers, including a 160-pound male remain unsafe. Details: we saw the problem early in the lease and asked the dealer about it. We were told (1) the adult passenger is in fact unsafe while the light is on; (2) the problem was the owner?s weight (110) because sensors thought she was a child; (3) there was nothing that could be done because analysis of the data from the car?s computer did not indicate a malfunction, and they could not replicate the problem. We returned to the dealer two more times about this with the same outcome. Then the recall was issued, and the car was serviced with a software fix on 5/5/14. The problem recurred. Among other events, the light came on twice with a 160-pound man in the passenger seat. I have a photo of one of these events taken on saturday evening, 9/13/14. We have tried to engage both the dealer and nissanusa in dialogue about fixing our car or getting another that is safe. Their response, echoing one another: ?the problem can?t be replicated, so it can?t be fixed. There?s nothing we can do.? Conclusion: we have a car that is unsafe for any adult in the front passenger seat, and the problem is not fixable, and nobody will do anything about it. We should neither be stuck with a car already admitted to be permanently unsafe, nor bear the cost of getting rid of it.
The passenger airbag off light comes on sometimes when an adult is riding in the seat. The car was brought to the dealer service dept. 4 months after the purchase with this complaint. The problem occurred multiple times after with a total of four trips to the service dept. Including the recall for this problem. The problem is still happening. This isn't just an inconvenience but a serious safety issue. Either nissan is ignorant of how to remedy the problem or they just don't care seeing as how this problem affects several nissan models and also infiniti.
The air bag deactivated warning light came on while the passenger seat was occupied. The nissan dealer had the car for about 30 minutes and said that it was fixed. The light continued on and off to come on for the next 8 months. I took it to the dealer and they said there was nothing wrong .... Just fine with only one error code in the system and that was from the first time. The car is now home and the light has been on and off for periods of between 5 minutes and a few hours twice since. It clearly is not fixed and they had no suggestion for me except to bring it back when the light stays on for a long period (which it does not). Some service huh ?
Tl* the contact owns a 2013 nissan altima. The contact stated that the passenger's seat did not acknowledge when a passenger was occupying the seat. The vehicle was taken to a dealer for diagnostic testing but was unable to be diagnosed. The failure persisted. The vehicle was repaired under the federal safety agency campaign id number: 14v138000 (air bags , electrical system) but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was unavailable.
Tl* the contact owns a 2013 nissan altima. The contact stated that the air bag and seat belt warning sensors illuminated. The dealer cleared the codes, but the failures recurred. The contact mentioned that the vehicle was repaired according to the federal safety agency campaign number: 14v138000 (air bags, electrical system); however, the remedy failed to repair the vehicle. The vehicle was taken back to the dealer numerous times, but the technician was unable to remedy the failure. In addition, the contact heard a loud noise while driving 25 MPH and the vehicle stalled. The vehicle was towed back to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,919.
My wife's vehicle was stopped on I-95 about a car length behind a minivan that had also stopped for debris in the road, a toyota pickup truck hit the rear of her car at speeds in excess of 60mph pushing her car into the minivan in front of her at a speed of at least 30mph, the SRS airbag in her car failed to deploy and quite possibly the seatbelt as well. My wife struck her head on the vehicle's left side roof support beam and suffered a concussion, whiplash and other lesser degree injuries as a result. It is my understanding nissan has had issues with SRS failures in 2013 altimas.
We have tried to have nissan fix our passenger side airbag at least 3 times (one including for a safety recall issued) and the problem is still occurring. The dealership has replaced the sensor once and reprogrammed the computer system twice. The most recent time this occurred is the date above. The airbag is off when I am sitting in the seat and I am a 130 pound female. This doesn't happen every time I am in the passenger side but it could be off on a trip 15 minutes away from my house and on the way home it could be on. We have notified the dealership that this still occurs and we met with what they said was one of their "best technical experts" and were told that there is nothing wrong with our vehicle and they will do nothing about this problem because it is working to manufacturers specifications. They said it could be the way I am seated in the seat or the type of road we are driving on. We have multiple videos of me in the passenger seat, sitting upright, with the light on stating that my airbag is off.
With 130 - 140 lb passenger in front passenger seat, dashboard indicator signals that front passenger airbag will not deploy. Vehicle has been returned to dealer for recall service under the federal safety agency campaign number 14v138000, but this did not resolve the problem.
Tl* the contact owns a 2013 nissan altima. The contact stated that the air bag warning light illuminated intermittently. The vehicle was taken to a dealer on several occasions where the failure was unable t be replicated. The contact stated that the vehicle was serviced under the federal safety agency campaign id number: 14v138000 (airbags, electrical system) but the failure recurred. The contact noticed that the air bag light was indicating the air bag was off when a passenger was seated in the front passenger's seat. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.
My 18 year old son, weighing aprox. 135 lbs, 5'11", sitting in the passenger seat with his feet on the edge of the seat. I see the air bag indicator light go on. (indicating that the air bag is turned off.) this has happened at least 5 times. After 1st hearing about the recall for this same issue, I was expecting to receive a letter from nissan. Didn't happen. Even though my car is exhibiting the same defect that has been recalled, I have been told that there is not an issue...
Tl* the contact owns a 2013 nissan altima. The contact stated that the front passenger airbag illuminated off when the seat was occupied. The vehicle was taken to the dealer where the technician diagnosed that there was no failure with the airbag. The vehicle was repaired under the federal safety agency campaign number: 14v138000 (air bags, electrical system).the manufacturer was made aware of the failure. The failure mileage was 8,076. Updated 9/4/14*cn the consumer stated the recall, did not rectify the problem. Updated 09/18/14
Tl* the contact owns a 2013 nissan altima. The contact stated that the air bag sensor illuminated intermittently. The dealer cleared the computer code, but the failure recurred. The VIN was not included in the federal safety agency campaign numbers: 13v069000 (air bags) and 14v138000 (air bags, electrical system). The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 26,000.
I received a notice of recall for the passenger side air bag. I scheduled the prescribed fix with the dealer, kline autoworld, maplewood, mn, and the dealership told me they fixed the recall problem, 07/03/2014. Then, on or about 07/16/2014 the passenger air bag warning off light came on with my spouse in the passenger seat. I contacted the dealer twice regarding this warning light. So far the dealership has not gotten back to me. *js the consumer stated on seven occasions since the recall fix, the air bag light illuminated when an adult passenger was sitting in the seat. Updated 06/10/15.
After driving the car for a few months, I noticed that the passenger air bag light would go on with a passenger sitting in the seat. It didn't happen all the time but when it did, the light could stay on for an entire trip. In this nissan car, when the light is on, that means the air bag is off. I took my concern to the dealership where I bought it. The dealership replaced many of the parts under the seat in an attempt to solve the problem. By october of 2013, nissan sent a special technician to five towns nissan in inwood,ny to address my problem. He replaced the railing under the seat but told me the system was working correctly and they were just making me happy. However, in may of 2014, I received a recall notice for my very problem. It turns out many others must have had the same issue. The recall was a software re-program of the occupancy sensor. But, this recall did not fix the issue. I have spoken to nissan consumer affairs many times and they treat this like an individual problem. They actually ask me what I would like them to do. I tell them I want the air bag to inflate during an accident so my passenger doesn't die. I'm fed up with their response. The company that makes the system needs to address the problem. Like with all car companies, they conceal the truth and wait until people die before they solve a problem. I have now taken my car to two different dealerships, nine times in the past fifteen months and there is still no solution.
Although my 2013 nissan altima had the passenger side airbag fixed at the dealership after a voluntary recall, the issue still persists. The passenger side of the vehicle does not detect someone sitting in the seat most of the time so the air bag light comes on notifying the driver that the air bag is off.
Other driver ran a red light hitting the side of my car doing over 50 MPH and the side impact air bags did not deploy.
I have had trouble with my cars " air bag off " warning light staying lit with a passenger in the seat ever since I bought the car new . It has been to the dealership to be " repaired " 4 times . Each time it was not corrected . Recently I brought the car in for this problem as part of the safety recall . Despite this ,once again this past weekend the " airbag off " light comes on even though a passenger is in the seat . The light will come on randomly and then stay lit the whole time I am driving ... No matter how the passenger sits or moves in the seat it will not turn off until the car is turned completely off and then restarted . Now the dealer says to bring the car in for the 5th time and they will see if there is an error code . ( in the past there has not been any error codes retained ) I feel this car is completely unsafe for my family until this problem can be fixed ... Until then I never know if my airbags are truly working correctly ... And I don't want to have to find out after an accident that they weren't . My last nissan !
Adult was seating in passenger seat and no airbag light came on. Never had this happen until after I took it to the dealer for the recall repair.
Passenger airbag light turns on sporadically, whether a 150 pound adult is in the passenger seat or absolutely nothing. Issue was first noticed more than a year ago. The vehicle was brought to our very professional and courteous nissan service department immediately and they said that it would need to be recalibrated. The problem recurred consistently over the last year with service department mechanics repeatedly performing the same "fix" that the manufacturer had given them for the issue. Once the recall was announced and we got our car in to the garage, we were told that the same "fix" would be performed. As expected, the issue was seen once again 3 days after the vehicle had received the recall work.
Adult passenger sitting in the front passenger seat. Airbag light indicating the air bags will not deploy goes on intermittently. Had the latest recall fix applied several weeks ago but this problem was not fixed. Been to the dealer 3 times for this problem.
Tl* the contact owns a 2013 nissan altima. The contact stated when an adult passenger was seated in the front seat, the air bag sensor light illuminated indicating that the front passenger seat air bag system was defective. The contact stated that the air bag sensor light illuminated intermittently. The vehicle was taken to the dealer and repaired under the federal safety agency recall campaign number 14v138000 (air bags , electrical system) but the failure recurred. The manufacturer was notified of the defect. The failure mileage was 1,000. The vehicle was taken to the dealer four times. They re-programmed the computer twice, and replaced the sensors, to no avail. Updated 07/22/14
Passenger air bag light stays on while passenger is sitting in the seat. Problem started a couple of weeks after I leased brand new car. The problem is ongoing for over a year now. The fox nissan dealership cannot replicate the problem so nissan will not offer any resolution. I've been trying for a year now and the problem persists, nissan or dealership cannot say if the airbag will work in the case of a crash. I'm paying monthly lease payments on a car that may or may not be safe. What ever happened to customer service? Took the car in last friday for the airbag recall, problem is still there after dealership updated the software problem. Both fox nissan dealership and nissan regional field rep said there is nothing more they can do since they can't replicate the problem. Apparently the photos of the problem they had me take we're to make me feel like they actually cared. I can't believe I'm continuing to make payments on this unsafe vehicle.
Tl* the contact owns a 2013 nissan altima. The contact stated while a passenger was sitting in the front seat the air bag light illuminated. The contact shut the vehicle off and restarted it and the air bag light shut off. The failure recurred within twenty minutes. The failure occurred on three occasions. The manufacturer was notified of the failure. The dealer repaired the air bag sensor; however, the failure recurred. The failure mileage was 17,857. The current mileage was 18,200.
Tl * the contact owns a 2013 nissan altima. The contact's vehicle was repaired according to the federal safety agency campaign id number: 14v138000 (air bags); however, the failure recurred. The dealer stated that the floor mat sensor needed to be reprogrammed. While a passenger was seated in the front passenger seat, the air bag sensor failed to illuminate. The vehicle was not repaired. The approximate failure mileage was 3,000. Jcc
VIN decoder
See the problems and recalls for an exact car
Buying a used 2013 Nissan Altima?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history