On november 2, 2019 at approximately 2pm I turned into a parking space in a shopping center and heard a loud pop noise from the rear. I immediately put the car in park and got out to see what it was and noticed the rear driver side of the car resting on the tire which was bent into the fender. I then looked underneath the car and noticed a piece of metal hanging down and cracked in half. I called my father on facetime to show him what happened and he advised it was the rear control arm that cracked and have the car towed home as it was not drivable. The car was towed home and nissan consumer affairs was contacted on november 4th and made aware of what happened. I expressed that I did some research and found that this is an ongoing problem with this year and model and a recall should be issued before it results in a tragic accident. I was told by the representative to have the car towed to a dealer near me and given a case number and someone would follow up with me. The dealer confirmed on november 5th it was in fact the rear control arm that failed due to salt and cold weather. The repair was estimated at about $900. After speaking with the dealer I placed another called to nissan consumer affairs to follow up on the case and see how this would be resolved as the car is only 6yrs old with 78k miles on it and something like this should not have happened. The representative handling my case advise she would investigate my complaint and get back to me on friday november 8th. I advised that would be too long as I have to work and have missed one day already. The representative offered rental reimbursement and got back to me on november 6th advising the complaint is not apart of a recall and is not covered under the warranty however nissan would cover the repair costs 100%. The dealer was made aware and repaired the car and the two known recalls.
2013 Nissan Altima suspension complaints
Page 6 of 11: complaints 131 to 160 of 290, newest first, as owners wrote them.
I have started my vehicle from parking lot and started to get to the street and all of a sudden heard a popping sound up on inspection it was noticed that the control arm is disconnected from the frame. Luckily it was very near to my place vehicle started shaking but slowly with warning lights drove to the parking lot back again as I was right near my apartment. Read more incidents like this and wanted to raise a complaint. I leave in michigan, my odometer reading is at 101724 miles.
Lower control arms rotted through and broke. This occurred while I was driving. When stepping on the brake the car was hard to control and weaving back and forth on the road. Fortunately this happened at a low speed otherwise could have caused a serious accident.
Tl* the contact owns a 2013 nissan altima. While driving 10 MPH, the contact heard an abnormal noise coming from the rear of the vehicle. Within seconds, the rear driver's side lower control arm fractured without warning. The vehicle was towed by aaa to an independent mechanic. Kelly nissan of woburn (95 cedar st, woburn, ma 01801, (781) 835-3500) was contacted and stated that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000.
The rear right lower link has completely rusted in two in only 6.5 years. The car is not drivable and will need to be towed. The tire is crooked and pushing into the fender.
Left rear lower controll arm failed at weld and the right is ready to fail as well.
The under carriage and arm attached to the wheel snapped with no warning. I was driving the car and heard a loud noise like I ran over something. When I looked the piece was hanging and the wheel well was sitting on the tire. I have reached out to nissan they informed me it is not a recall and nothing they can do. After reading other articles I see numerous people have had a similar issue. I am trying to research who to contact or how to go about the process holding them accountable if indeed this is just like the other issues I have read.
Traveling about 30 MPH, thought rear tire was flat. Inspection revealed the right rear suspension and spring had broken and collapsed. Research revealed this is an acute and common problem. Had I been traveling an a greater speed, could have been tragic. I was on a town road.
Rolling slowly down a drive thru back end scraped the concrete curb and broke the control arm with little impact
While traveling with my wife in november 2018 I felt a slight shudder. The car became challenging to control. I carefully drove to a parking lot. A visual inspection revealed the passenger side rear wheel cocked at an odd angle. A car transporter was called and the driver observed a broken suspension component. The car was trailered to my nissan dealer, for repair. They noted the repair as: 'check rear susp c/s rear control arm is rotted out . . . 120 replace right rear suspension lower control arm 982 cpa 3.0' on wednesday july 3, 2019 I experienced the same terrifying sensation. Again, I managed to maneuver, park and have the car transported to mike barney nissan for repair. This time it was suspension failure on the driver's side.
My suspension has busted off the frame of the vehicle. This occured while the vehicle was in motion. It caused the tired to bend and vehicle was not driveable. It messed with the steering in the front as well. Lost traction control. I have many pictures I can send by email. I already submitted a complaint with # 11267024. I have contacted nissan direct and they told me there is no safety issue or recall for this or that the federal safety agency was not investigating anything into this matter. I am seeing you are looking into this matter. Nissan refused to fix the car or help me in any way. They were extremely rude and impossible to get ahold of. I have spent over a week trying to reach someone. Nissan will not help in any way and do not care if anyone gets hurt or this happens again. Something needs to be done. It is now my problem to get the vehicle repaired and I do not feel safe driving it especially because I have children. Nissan could care less. The repair was quoted between $800-1200 and nissan cannot do a "goodwill repair" because they claim the vehicle is to old (its 6 years old) and has high mileage. I bought the car with over 50k mileage in 2014. All my mileage is highway. I avg 17k a year in mileage.... Average is 12k. Nissan should have done the right thing and repaired the vehicle. They refuse! I get told its all about VIN #'s and part #s. It is a failure across the board on all 2013 models. A recall needs made asap.
My mechanic discovered that the front lower control arms had deteriorated and needed to be replaced to avoid failure/accident. I was informed that this is a known issue, and auto suppliers are unable to keep the parts in stock due to high demand with recent failures in specific year (2013) altimas as well as hondas. If this is a known issue, why has there not been a recall?
Tl* the contact owns a 2013 nissan altima. While driving approximately 35-40 MPH, the rear driver's side lower control arm fractured. The vehicle was taken to an independent mechanic who stated that both lower control arms needed to be replaced due to severe corrosion. Walser nissan burnsville (14750 buck hill rd, burnsville, mn 55306, (612) 395-4999) was contacted via phone and informed of the failure. The vehicle was repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 90,800. *ln consumer stated luckily, I was going at a low speed when one of them broke otherwise I would have been taken off the road. My mechanic said one was broken and the other one was rusted so it probably was going to break soon. I understand that nissan is going to have a program to reimburse owners for this since it is a common problem for nissans in the 2013-2018 year. I have attached a copy of my bill and photos of the defective parts. I managed to get in touch with a nissan representative and he took my information but said due to the fact where my car was manufactured at it was not eligible for the program. I told them this was not a manufacture issue but a design flaw that caused the control arms to be exposed to corrosion materials if the car was driven in a state which used these chemicals. I live in minnesota which I believe is one of those states. He politely denied my claim and said they would keep it on file but almost guaranteed me no reimbursement would be coming my way. I decided to contact your agency to see if you could provide me with an avenue to get some reimbursement or a least bring to light a very dangerous issue with these vehicles, so no one else is injured.
I've been having this clacking noise in the right rear of my car. I went to 2 auto repair places to try to identify the problem. Every time I went over a bump in the road on the right side...click clack, click clack. Finally, diagnosed as crack in control arm. It is at kelly nissan now. I do have a bumper to bumper warranty from warranty direct. However, I am hoping that nissan will fix at no cost to me, since this is an ongoing problem with this make and model. I was told I shouldn't be driving the car because it was too dangerous. Also, I reported this to nissan .I hope no one gets injured due to this defect. I was lucky.
Right rear lower control arm broke while driving 2013 nissan altima. This caused difficult handling of the vehicle. I was thankful to be driving on a residential road only traveling 25 MPH.
Tl* the contact owns a 2013 nissan altima. While driving approximately 35 MPH, the rear control arm fractured. The contact called o'neil nissan at 215‑674‑9300 (located at 849 w street rd, warminster, pa 18974) and informed them of the failure. The manufacturer was made aware of the failure and informed the contact that someone would call back the following day. The vehicle was not diagnosed or repaired. The failure mileage was approximately 93,000.
Luckily driving about 20 miles per hour when heard a thud from the rear. Lost some control with steering, luckily blocks from home and was able to drive home. When looked under vehicle saw a broken metal piece hanging and rear driver side tire was not straight and I could not see the top of the tire in the wheel well. Had to have it towed to dealer and they confirmed, rear lower control arm broke. I normally drive on the freeway home from work, luckily, I chose not to this day. It sounds like a known issue, especially in states where salt is used on winter roads. We live in wisconsin.
My suspension broke off the frame of the car while moving on a turn after being at a complete stop making a left. The rear driver side detached from the frame making the car unmovable and bending the tire almost at a 90 degree angle.
Tl* the contact owns a 2013 nissan altima. While traveling at an unknown speed on the highway, the contact heard an abnormal noise. The contact pulled off the road, looked underneath the vehicle, and noticed that the passenger side suspension control arm was detached and hanging from the vehicle. The contact slowly drove the vehicle to an independent mechanic. The mechanic stated that the driver's side suspension control arm was also about to detach. The independent mechanic stated that the vehicle could not be driven to a dealer. The vehicle was towed to ganley's mayfield nissan (6060 mayfield rd, mayfield heights, oh 44124, (440) 449-9500) where it was determined that the previous owner had a warranty on the vehicle that could not be used by the contact who purchased the vehicle in march of 2019. The dealer quoted $200 for diagnostic testing and approximately $3,000 for the repairs. The manufacturer stated that the model vehicle was not for its failures; however, it was not included in a recall. The warranty center representative at the manufacturer stated that she would speak with management, but made no promises that they could assist with the repair costs. The failure mileage was 47,000. *dt*dt
Nissan recalled rear lower control arms for 2013 altimas just last month. I am looking to get mine repaired at the dealer, mossy kearny mesa, who told me last year it was defective. I have only been in california for a couple of years. My car was bought and driven in virginia where they use road salt (a stipulation of the recall). The dealer is unaware of the recall. I contacted a rep at the number the dealer gave me, 1‑800‑647‑7261, and they did not know about the recall either. When I asked to speak to someone from nissan america corp., the rep said they would have their supervisor call me back in a few days, but that their super would only tell me the same thing. I am getting nowhere with nissan much like in the past. I have had to fight for repairs for almost every recalled or revised part on my car including the airbags, transmission, door handle, and now this. I would appreciate it if someone contacted me about this issue as soon as possible. Thank you.
Tl* the contact owns a 2013 nissan altima. The contact stated that the lower rear suspension arm fractured while driving down the road. The contact noticed rust when he inspected the damage. The contact was able to pull the vehicle over to the side of the road. The vehicle was towed to an independent mechanic. The contact called cole nissan (3003 stadium dr, kalamazoo, mi 49008, (269) 342-9800) and ordered replacement parts for the independent mechanic to repair the vehicle. The contact also spoke with the manufacturer and was informed that the vehicle was not included in any recalls specifically for corrosion caused by road salt. The failure mileage was 163,000.
Corroded lower link snapped while driving which cause the car to veer heavily right while driving on the highway without any warning
Tl* the contact owned a 2013 nissan altima. The contact stated that the rear passenger side control arm was repaired by an independent mechanic. While driving on the highway at 40 MPH, the front driver's side wheel detached from the vehicle. The driver was able to skid to the side of the road. A police officer observed that the lug nuts may not have been tightened enough to properly secure the tire. The inside of the rim was inspected by the police officer when he observed the vehicle. The bumper, quarter panel, sub frame, alloy wheel, front driver's side suspension control arm assembly, and the front driver's side driveshaft assembly were all severely damaged. The vehicle was deemed totaled by the contact's insurance company and was towed to a referred body shop. There were no injuries and a police report was not filed. The dealer and manufacturer were not contacted. The failure mileage was 173,663.
The lower control arms on my 2013 nissan altima are cracked. Both sides are but the passenger side is more severe
My 2013 nissan altima was in motion on a city street in early august just after exiting the highway when the rear wheel locked up. Fortunatly my daugther was able to get the car to a safe place. It was the right rear control arm - had broken off due to corrosion. The nissan dealer said the left side was also corroded and about to break off. Both side control arms had to be replaced. It was repaired at a nissan dealership - for $1535.50 on aug. 7., 2019. My understanding is there is a service campaign happening where nissan is fixing the problem for customers with this make and model, however, nissan is telling me my VIN is not identified in the campaign. I am frustrated because it is clearly the exact same issue.
Tl* the contact owns a 2013 nissan altima. While driving approximately 75 MPH, an abnormal banging noise was heard and the vehicle vibrated and rattled. In addition, the contact mentioned that the steering wheel was difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed that the rear lower control arm fractured and needed to be replaced. The contact called glendale nissan (484 e n ave, glendale heights, il 60139, (630) 469-6100) and informed the dealer about the failure. An independent mechanic repaired the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 130,000. *pm
The rear right lower control arm rusted apart and broke, leaving the car immobile. Fortunately, the car was being driven in the city and at lower speeds. The car had to be towed to the nissan dealer who charged me $1961 to fix only this rear arm. The car is only 6 years old and has 80,000 miles on it. It has been carefully maintained and this type of suspension failure should not be possible.
Driving down the road in my 2013 nissan altima in a 45mph zone the car suddenly jerked and the rearend slid to the right. I pulled off the road and inspected the rear pasanger tire area as I could visibly see that was the problem area. I looked under the car and could see that the rear lower control arm had rusted through and snapped . If there would have been any vehicle around me this issue could have been worse.
Control arm broke while driving on city street. Car rear became unstable and was taken to dealership. They revealed that the control arm had rusted through completely on one side and was nearly rusted through completely on the other.
Right rear control bar snapped as I was driving at highway speeds. Approximately 65 MPH. Multiple news articles indicate there is an issue with this on altima's rangin from 2013-2018. Have spoken with the dealer and nissan about impeding recall with no acknowledgement or assistance from manufacturer or dealer.
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