Sudden loss of power steering while driving vehicle on city street in kingsport, tn. Vehicle was in motion at the time of steering loss. I was barely able to navigate vehicle out of traffic to side of the road after power steering loss. Prior to power steering going out vehicle was driving normally.
2014 Nissan Murano steering complaints
Page 2 of 2: complaints 11 to 23 of 23, newest first, as owners wrote them.
Tl* the contact owned a 2014 nissan murano. While driving approximately 55 MPH, the steering wheel seized and caused the vehicle to slide down a hill. The vehicle then crashed into two trees. The air bags did not deploy. A police report was filed. The contact sustained a back injury that required medical attention. The vehicle was destroyed and towed to a local body shop. The dealer was not contacted of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
On august 4, 2017, I visited autonation nissan in memphis so they could verify that my car needed the recalled part. After verification, I was told the parts would be ordered & they would call me when they came in to schedule the service. I never received a call. On september 12, 2017, I called autonation nissan again to follow up & spoke with dave in service. Dave told me that it was never ordered & told me he would place the order right away. Again, I have never received a follow up call saying the parts have come in.
My car nissan murano 2014 has a recall for hose&tube assy-power steering campain id r1710 and stated that has a high priority because loosing the part my conduct to a fire hazard. I contacted nissan dealer in july 24, 2017 and they delay month by month to correct this issue
The federal safety agency recall 17v‑184 for our 2014 nissan murano began 5/10/2017. Took car to dealer 5/31/2017 for corrective action after receiving recall notice. Repair could not be made because parts are on restriction. Followed up with multiple dealers on 9/6/2017 - parts are still on restriction. It makes no sense to issue a recall if parts are not available. This needs to be fixed.
Tl* the contact owns a 2014 nissan murano. The contact received notification of the federal safety agency campaign number: 17v184000 (steering) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Thayer nissan located at 18039 n dixie hwy, bowling green, oh was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Recently purchased automobile has active recall
Tl* the contact owns a 2014 nissan murano. The contact received notification of the federal safety agency campaign number: 17v184000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to pohanka nissan of fredericksburg at (540) 898-5200 (located at 5200 jefferson davis hwy, fredericksburg, va) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and stated that the parts were to become available in september. The contact had not experienced a failure. Parts distribution disconnect.
6/17/17 completed 2014 murano power steering hose clamp recall work. The federal safety agency 17v‑184. Noticed rattling noise from engine when turning the steering wheel left or right (stationary). 6/29/17 back to dealer, got back 7/3/17. Dealer reproduced and noted the issue on service record. Did the recall work for a 2nd time, but issue not fixed. Stated there is no fix, blames recall part (dealer says per nissan techline), referred me to nissan consumer affairs. 7/8/17-7/11/17 provided nissan proof of ownership. They advised to go to another dealer. 7/13/17-7/14/17 another dealer. They claimed to not hear the noise and suggested I bring back a recording. Went back with noise recording in my garage. They confirmed noise in writing and advised me to go back to the original dealer. Also referred me back to nissan. 7/16/17, 7/20/17 nissan says trying to get in touch with both dealers. 7/24/17 nissan informed me that the first one claims the noise is normal, the second one claims there is no noise. I informed nissan both dealers confirmed noise in writing. I asked if the noise is normal (per the first dealer), why did they do the recall work a second time? And how can the second dealer claim there is no noise when I have it in writing? He asked me to send him the video recording and docs from both dealers. I e-mailed nissan pdf scans as well as the video recording. 7/27/17-7/31/17 nissan asked me to go to the first dealer. Dealer confirmed the noise on the recording. But now they claimed not hearing the noise and there is nothing further they can do. They avoided answering why they did recall work twice. 8/1/17 nissan informed me there is nothing nissan can do. Nissan confirmed the noise on the video and confirmed that both dealers acknowledged the noise. 8/12/17 the noise persists. I am concerned safety/recall issue is not properly fixed.
Tl* the contact owns a 2014 nissan murano. While driving various speeds, the steering wheel became difficult to maneuver. The contact received notification of the federal safety agency campaign number: 17v184000 (steering); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to jerry seiner nissan located in bountiful, ut, but was not repaired because parts were not available. The manufacturer was notified and informed the contact that they would get back to the contact when the remedy part became available. The approximate failure mileage was 35,000. Parts distribution disconnect.
Tl* the contact owns a 2014 nissan murano. The contact received notification of the federal safety agency campaign number: 17v184000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (nissan of chesapeake in chesapeake, va) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. ... .updated 11/16/17 *bf
I had two appointments at wright nissan of wexford (pa)for a recall. The first appointment they called and rescheduled because they did not have the part. The second appointment was scheduled and when I arrived, they told me they did not have the part. I have taken two days off of work to get this recall service work performed. I rescheduled with another dealership.
Just got letter in mail from nissan on 5-13-17 (recall is effective 03=06-17). When called on 5-15-17 don davis nissan of arlington, tx (louis, main service advisor), I was told that they have to order parts for repairs, and I have to leave my car at least for a day. I have to get a rental car from them until repairs are done. I got confused what to do? Is it unsafe to drive my car if repairs are delayed? [xxx], [xxx], tel: [xxx](home), [xxx](cell). Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
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