Component Affected: SUSPENSION: FRONT: CONTROL ARM: LOWER ARM Description of Defect: My 2020 Nissan Murano experienced a severe front suspension failure matching the exact structural symptoms described in Nissan Recall Campaign PC797 (the federal safety agency Campaign Number 21V170000) for defective front transverse links/lower control arms. The vehicle exhibited a loud popping and clunking noise coming from the front end, occurring primarily when applying the brakes and coming to a stop as the vehicle’s weight shifted forward. A professional diagnosis confirmed a failing front lower control arm and ball joint, creating a structural failure and an immediate risk of component separation, which threatens a total loss of steering control. This safety defect first manifested as a persistent noise last year while the vehicle was still well under the 84,000-mile mark when I took it in to have my transmission fluid changed. However, I thought it pertained to my front brakes and the repair man said when he drove it, he didn't hear the noise. But I continued to hear the noise when I braked in the front area. So, when I recently checked my 17-digit VIN on the official recall portal, after the inspection of my vehicle during an oil change, is when I was told about the front suspension. My vehicle shows "0 Open Recalls." Nissan Corporate Consumer Affairs refused to offer assistance or a goodwill repair due to the current mileage (99,488 miles), stating my VIN was excluded from the campaign. Because my vehicle is experiencing the exact structural defect, manufacturing flaw, and safety risk outlined in Campaign PC797, I am filing this complaint to urge the federal safety agency to investigate and mandate an expansion of the recall footprint to include excluded VIN blocks. I have paid $680 out-of-pocket to Torrance Motors to replace the defective control arm and perform a mandatory wheel alignment to keep the vehicle road-safe. I retain all itemized repair receipts for future reimbursement verification.
Nissan Murano power steering loss problems
46 of the 5,970 owner complaints about the Nissan Murano describe loss of power steering, most of them for the 2003 model year.
- owner complaints
- 46
- worst model year
- 2003
- typical repair cost reported
- $750
- typical mileage
- 59,800
By model year
Often reported together
Loss of power 10Engine failure 3Steering lock-up 2Check engine light 2Warning lights 1Stalling 1Oil consumption 1
What owners say
No warning lights,no issues that car was having any problems 4/20/25, next day I backed out driveway, put into drive, transmission would not engage drive? Managed to roll and park it. Then steering wheel lost power, bunch of warnings appeared, car shut down? Turned on today, 4/22/25 but no power steering? And no drive engagement. Called nissan tunersville, also received LETTER LAST WEEK ABOUT CTV, but cant find letter yet? Saw tons of same issue on line? Dealer said not recall? Yet all over internet coverage problems? I havnt had it towed yet for mechanic to check out.
2013 Nissan Murano (81,000 miles): Engine warning light came on, code check revealed "Mass Airflow Senser" while waiting for dealer appointment car was running fine with no issues other than warning light. I was driving the car at 40 MPH and the car came to a complete stop "as if engine was turned off". there was no warning. no breaks, no steering. Car was almost in ditch but I managed to force steering back onto road (I was the only one at risk). Car restarted as though no problem had occurred. Research revealed same issue with other model years.
Power steering went out...damaged belts and pipe.
My intake hose keeps coming off the resonator, like completely. My car will lose power immediately whether I'm driving on a hwy at 70 MPH or stopped at a light. I lose power steering and its difficult for me to press down on the breaks. I'm very luck I was in the position to be able to pull off the hwy safely. I have to tighten the bracket tight enough to make it home. A lot of times I'm unable to tighten it good enough and it will come off again. Most recent incident happened on 3/2/2020 at a traffic light. This has been happening for the better part of a year and a half. Very scary to go through.
While driving with family on a residential road, the power steering failed and steering wheel became extremely stiff. I quickly checked dashboard indicators and everything look okay and engine was still running. I pulled into gas station, popped hood and noticed steering fluid was very low. I buy a bottle at the gas station, put a little in the reservoir and moved around the gas station lot. Steering felt nominally better. I checked the steering fluid and reservoir was low again. I then called a few nissan dealers and found one that could look at it the very next day. I put more fluid in and had a relative follow me to drop it off. This specific vehicle had a recall the federal safety agency campaign id: 17v184000 in 2017 for the power steering high pressure hose and the vehicle was repaired according to the recall back then. I was concerned that may be a issue. However, the issue here was the power steering return hose had a plastic clip that failed. The failure caused that hose to rub against the drive shaft which caused a hole to be worn through the hose and causing the failure. All of this is stated in the attach repair order from the dealer. This is a huge safety risk and I want to ensure this type of failure doesn't occur to other drivers.
I had my 2013 nissan murano repaired following a recall involving the power steering. The work was completed on 2/2/18. On 4/11/2019 I completely lost power steering while driving home. Thankfully I was on neighborhood streets and not the interstate. By the time I was able to pull over smoke was coming from under the hood of my car and there were two large puddles of fluid under the front end. After having the car towed the mechanic stated the clamp had apparently come loose and rubbed several holes in the hose and tube assembly. It would seem this is the same problem for which the original recall was issued.
Tl* the contact owns a 2014 nissan murano. While driving approximately 5 MPH, the power steering failed without warning. The vehicle was taken to deery brother nissan of dubuque (located at 600 century dr, dubuque, ia 52002, (563) 582-7700) where it was diagnosed that the power steering needed to be replaced. The vehicle was currently being repaired. The manufacturer was notified and provided case number: 34674283. The approximate failure mileage was 52,200.
I was driving at about 30 MPH on a city street and all the dash lights came on including the brake light, car would not accelerate and steering wheel locked like it had no power steering. Pulled over, parked, turned off car, waited a minute. Turned car back on and all dash lights were off again. Drove for a mile to see if it would happen again and it did not. What the hell, @nissan? I had my children in the car. That's not safe for a car to just turn off like that.
Sudden loss of power steering while driving vehicle on city street in kingsport, tn. Vehicle was in motion at the time of steering loss. I was barely able to navigate vehicle out of traffic to side of the road after power steering loss. Prior to power steering going out vehicle was driving normally.
Related recalls
Steering: linkages
- What is wrong
- Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
- Risk
- Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
- Remedy
- Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1‑800‑867‑7669. Nissan's number for this recall is PC797.
Recall number 21V170000 · Recall details
Steering: hydraulic power assist: hose, piping, and connections
- What is wrong
- Nissan North America (Nissan) is recalling certain 2013-2014 Murano and Murano Cross Cabriolet vehicles. The power steering hose clamp may not adequately secure the hose, allowing the hose to detach and leak power steering fluid.
- Risk
- If the power steering fluid leaks onto a heat source such as hot engine or exhaust components, there could be an increased risk of a fire.
- Remedy
- Nissan will notify owners, and dealers will install a power steering high pressure hose kit, free of charge. The recall began May 10, 2017. Owners may contact Nissan customer service at 1‑800‑647‑7261.
Recall number 17V184000 · Recall details
Steering: column locking: anti-theft device
- What is wrong
- Certain sport utility vehicles fail to conform to the requirements of federal motor vehicle safety standard no. 114, "theft protection." during an inspection of some vehicles at the assembly plant, it was found that the steering wheel was locked with the ignition knob in the "off" position but the vehicle transmission not being in the "park" position.
- Risk
- If the key is turned to the "off" position without the transmission being in the "park" position, it is possible that the steering wheel can lock when turned to the right.
- Remedy
- Dealers will inspect and replace the steering wheel lock assembly free of charge. The recall began on december 18, 2006. Owners may contact nissan at 1‑800‑647‑7261.
Recall number 06V401000 · Recall details
Questions about the Nissan Murano power steering loss
Which Nissan Murano years have loss of power steering problems?
The model years with the most reports are 2003 (11 complaints), 2006 (11 complaints) and 2004 (6 complaints).
How much does it cost to fix loss of power steering on the Nissan Murano?
Owners who mentioned a price put the repair at about $750 (median of 6 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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