The clock spring had become inoperative. The consumer requested a reimbursement of the monies spent on repair, because of a recall that was issued. Scc
1997 Plymouth Grand Voyager airbags complaints
Page 2 of 3: complaints 11 to 40 of 47, newest first, as owners wrote them.
The failure mode started as intermittent (air bag light came on) and the within a month stayed on permanently. Dt
Air bag light stays on clicking sound coming from steering wheel. (clockspring suspected) dt
No summary listed for above vehicle.
Airbag light illuminated, horn not functioning, concern of safety of vehicle.
Voyager air bag and speed control. Stockton dodge service dept. Estimated $225.00 plus tax to replace a steering wheel "clockspring". I was informed that this is a typical failure on these chrysler vehicles. Stockton dodge told me the "clockspring" was not a recall on this 1997 voyager.
Airbag light has come on and horn stopped working. Vehicle has not been examined by a dealer.
Airbag light stays on, vehicle has not been examined by dealer.
In early june, my air bag dash light came on. I took the car to the dealer for repair. The charge for diangosis and replacement of this part (clock spring) was excessive. The diagnostic effort took less than 15 minutes, for which I was charged $99. Labor and parts were another $182. Out of curiosity I sought info on the web and found the ntsa site, where I learned that many other owners experienced the same gouging and that one owner had actually disassembled the clock spring and found that there was a clear problem with the internal wiring. First, chrysler is making a very handsome profit on the part and second, the repair costs were outrageous.
I used to be a machanic, I have taken the defective clockspring assy apart and found that the wiring harness that is suppose to wind & unwind--I found an area that was bending/kinked instead so it was just a matter of time till turning the steering wheel enough the wires would break. In my opinion this is a defective part and since it plys a part in the proper function of the airbag system and horn this is related to a safety item.. I did see on your web site that there is an investigation on this right now.
Airbag light illuminated, and two days later, horn and cruise control stopped operating. Consumer heard that when these components go out it may be a clock spring. Failure. Please provide any further information.
Clock spring on vehicle is not working properly which resulted in is that the air bag has been turned off. Also the cruise control has been shut off. Contacted dealer, and the dealer replaced the parts.
Clock spring on vehicle is causing problems in vehicle, for example the air bag light will come on, and the horn/cruise control are not working. *ak dealer charges of $217.79 in order to repair.
Consumer stated the air bag light was illuminated, causing air bag/cruise control and horn not work, dealer was contacted.*ak
On approximately 10/15/2001 while sitting in the driveway, I noticed that the air bag light was on. At that same time, I tried to use the horn to let someone know that I was there to pick them up. The horn did not work. Since I did not want to pay the $70 fee to have the dealership "diagnose" the problem (without having any of that money go towards the actual payment of the repair), I decided to take it to my mechanic. He said that he would not work on any component related to the air bag because of the high cost of replacing the air bag in the event it accidentally deployed. He also said that since the airbag light was on, it could either not deploy in an accident when I needed it, or that it could deploy while I was driving and did not need it. He considered it a safety issue. He recommended taking it to the dealer. After doing more research, I have found out that the part in question is a clockspring wiring harness and that 124,511 vehicles have had the defective component replaced by chrylser. I consider this a safety issue, a recall issue and an economic issue. If chrysler charges $70 per diagnosis and $250 for each repair of the 124,511 defective clockspring wiring harness/design flaws, that equals about $40 million. How much profit is chrysler making on repairing their own safety related design flaw and how many people are getting injured because a recall is not being issued on this component.
Air bag light remains illuminated due to a malfunction within clock spring.*ak
Air bag light remains illuminated during normal operation. Dealership examined vehicle and determined clockspring had to be replaced at consumers expense. *ak consumer is requesting reimbursement due to being informed that this was part of a recall.
Air bag light illuminated on dashboardm consumer has contacted dealer, dealer determined that clock spring assembly had malfunctioned and needed to be replaced. *ak
"airbag" warning light stays on while driving and horn does not work. Mechanic says the airbag clockspring needs to be replaced. Same symptoms as the federal safety agency action number ea01-007.
Airbag light has come on. Dealer said that clock spring assembly needed to be replaced. *ak consumer stated that airbag will not work due to break in clockspring which supplies power to the airbag, cruise control and horn .
Airbag light came on. Dealer replaced the clock spring assembly.
Airbag sensor light stays illuminated while driving. Also, cruise control is inoperable, and intermittently horn assembly is inoperable. Dealer has been notified.*ak possible clockspring failure.
The dashboard indicator for the airbag came on and wouldn't go out. I took into the dealer and they diagnosed it as a failed clock spring. The horn and cruise control also were not working. In researching this on this site and the others it seems to be a fairly common part failure. It also seems that when it does fail the airbag will no longer function. If one doesn't realize the problem exists there could be a false sense of security. The dealer who replaced the part said that it wasn't covered under any warranty due to it being a passive restraint system part. I found a few mentions on the internet of recalls for this problem. Is this correct?
Plymouth service tells me that the car is too dangerous to drive. Repair cost is $200+. There should be a warning to owners about this problem. The part should last longer.
Ea 01 007/air bag clockspring: air bag sensor light remained on and, horn was inoperative. Dealer / manufacturer were notified, and informed consumer that problem was not covered under a recall at this time, and any repairs would be at consumer's expense. *ak consumer states cruise control is also inoperative.
Air bag light has come on and stayed on. Also, horn failed to work, and cruise control operated randomly. *ak possible clockspring failure.
Air bag light has been on and will not go off. Also, horn has failed to operate.
Airbag light was on, and cruise control stopped working.
Air bag light is on, and the manufacturer is not aware of any reason for this to occur.
When van was hit by another vehicle, on the passenger's side at a high rate of speed, there was no deployment of the passenger's front air bag. Also, horn does not work, remote entry on driver's side door does not work, air bag warning light stays on, fuel gauges does not work, A/C heater blink on and off,inside dome light blinks on and off, steering column freezes, cruise control works on and off.
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