The vehicle simply will not charge at any AC plug. At home I have a Type2-AC charger and the car vails to charge, at work I have access to a similar Type2-AC charge, that too fails to charge. The car will only charge at DC fast chargers and those are few and far between.
2025 Polestar 3 electrical complaints
Page 3 of 3: complaints 41 to 49 of 49, newest first, as owners wrote them.
I have had the vehicle for 4 months with no charging issues. All of a sudden the other day, my car would not charge at home AC 14-50 outlet using the Polestar supplied cable at 48 amp max setting to achieve the 9-11 kW charging rate. I lowered the max amp to 15, and the car started charging at a very slow rate of 3 kW. I also tried plugging my car into a slow Chargepoint AC charger and it would not charge at all. I contacted Polestar service and after a few hours, I was finally able to get a hold of the technician and he said there is a defective OBC that needs to be changed but it would take at least 2 weeks and that he would not have a loaner available for me until May. He said it was up to me if I wanted to still enjoy my car and just deal with it charging slower at home or charge using DC fast charger instead, which defeats the purpose and convenience of having an EV to begin with.
AC Charging failure - cannot charge vehicle at home.
Vehicle reported an AC charging fault during AC charging indicating charging is not possible. Vehicle at dealer for diagnosis and repair.
The vehicle will not charge when plugged in and only charges at 1kW. The problem has been inspected and confirmed by the dealer. There were charging malfunction warnings when the issue occurred.
Charging system: fails to charge on L2 home charger 1/3 tries.
- Vehicle displays are unresponsive and stay off or black, the display shows key indicators like speed & turn signals. Because the vehicle has no physical buttons you cannot control heat, cannot use backup cameras.
Vehicle does not charge on home charger (tesla universal wall charger with 60a breaker) at greater than 14a. Vehicle often shows error message when charging "charging interrupted". Other vehicles charge at speeds up to 50a on the charger. It is available for inspection upon request. Dealer aware of the problem. told to wait for a software update with no ETA. Error message in vehicle reads - ""charging system fault"
On-board AC charger failure. Confirmed by dealer, parts on 4-6 week backorder. System gave two different messages. One in the driver's display reading "AC charging fault; Book a service" and a separate message in the main display reading "Critical Issue: Charging fault; Charging not possible". These appeared at around 3,400 miles, and while connected to a level 2, 40amp, charger. Attempts to use any form of AC charging after this would not initialize. This issue has been reported by MANY other Polestar 3 owners in the US and globally. There are also several the federal safety agency manufacturer communications related to this problem, such as DP1035, DP1037, and DP1038.
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