Headlight casing is cracked throughout. Micro cracks
2017 Porsche Macan: headlights failing or too dim
5 of the 63 complaints about the 2017 Porsche Macan describe headlights failing or too dim.
- owner complaints
- 5
- of this car's complaints
- 8%
- recalls
- 0
Headlights failing or too dim by model year
What owners say
Headlight severe crazing/crackle and DLR module failure. Both Porsche NA and extended warranty fail to cover or take responsibility for this poorly mfr’d part that is dangerous as it limits visibility as well as others seeing you. I want Porsche NA to own up to this hazardous parts failure.
It was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. The car is available for inspection. We are asking the federal safety agency to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners. I asked Porsche if it was covered under the warranty, they stated it was not. They did examine the car. No warning messages.
Vehicle was driven to Porsche of Arlington (Virginia) for warranty service and a Virginia safety inspection. Service advisor reported that safety inspector informed him the vehicle passed inspection; however, it was noted there is fogging, spiderweb type cracks, and discoloration on the inside of each headlight lens. It was discovered through conversations at the dealership and online research that a chemical reaction between the factory lens coating and the gas emitted by the headlight bulbs was the likely cause. Lumen output has gradually decreased as the issue grows worse and both lenses become more opaque in appearance. Porsche of Arlington advised us the factory warranty had expired, as we had expected. They completed a thorough inspection of the headlight assemblies, took photos at the dealership, and further suggested we contact Porsche Cars North America to file a claim to ascertain whether a remedy could be made under 'good will' as this is undoubtedly a safety issue. Porsche Cars North America responded via e-mail and advised us that 'customer safety and satisfaction is our top priority.' They assigned a case number and informed us we would be hearing from a representative for additional information. After several weeks of phone calls, Porsche Cars North America determined that no 'good will' would be provided as this issue involves/is related to the vehicle's glass/lens and therefore excluded from any adjustments or consideration from Porsche Cars North America. We are asking the federal safety agency to investigate this issue for the following reasons: 1) This is a growing safety issue as lumen output is steadily decreasing 2) This is unrelated to regular service/maintenance or any culpability on behalf of the owners 3) Absent replacement, this issue cannot be corrected by the owners 4) It has been reported to be a growing issue among numerous Porsche Macan owners 5) We have exhausted our options with the dealership and Porsche Cars North America
The contact owns a 2017 Porsche Macan. The contact stated that the front driver's side headlight failed to illuminate as needed. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's side headlight needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2017 Porsche Macan headlights
Is headlights failing or too dim a common problem on the 2017 Porsche Macan?
5 of 63 owner complaints about the 2017 Porsche Macan (8%) mention headlights failing or too dim. The model year with the most reports is 2020.
Is there a recall or service bulletin for this on the 2017 Porsche Macan?
There are 0 recalls and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Porsche Macan
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