The contact owns a 2018 Ram 1500. The contact stated that while reversing, the back-up camera intermittently malfunctioned and displayed a black screen, causing a visibility hazard to the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 18V398000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 40,000.
2018 Ram 1500 driver assistance complaints
Page 2 of 2: complaints 11 to 30 of 30, newest first, as owners wrote them.
Occasionally after driving 15-30 minutes my dash gives me a quick "auto park brake disengaged" notification and my speedometer goes to 0 while I'm driving, then everything goes back to normal. (Event happens approximately every 3rd to 5th time I drive the vehicle) An additional event has occurred after driving a while my entire dash and screen will blackout as well. I've researched the internet and found that numerous people have the same issue or similar. I've gone to Dealerships and get no help whatsoever, they act like I'm wasting there time and basically ignore me, they said since I can't make the issue happen they can't look at it. I've read the same responses across the internet by other 2018 Ram 1500 owners, it's obvious we don't have a voice to this safety concern. Please look into this matter before someone gets hurt. I've owned the truck for approximately 2 months, I bought it from a dealership, the truck is in excellent condition with no major repairs. Definitely an electrical/computer issue.
The contact owns a 2018 Ram 1500. The contact stated that the navigation system was dialing numbers independently. The contact stated that the air conditioner and heater were independently activating and deactivating. The vehicle was taken to the local dealer, who determined there was no indication of delamination to the screen. The vehicle was repaired. The manufacturer was contacted. The contact received notification of the federal safety agency Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 38,472. VIN tool confirms parts not available.
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
The contact owns a 2018 Ram 1500. The contact stated that while reversing down the driveway, he noticed that the rearview camera image displayed was extremely blurry. The contact stated that the infotainment system was operating erratically by making SOS calls, changing settings, and displaying a rearview camera image while in the vehicle was in drive. There were no warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact determined that the infotainment system head unit did not match what was listed in the vehicle as per the VIN search. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 45,000.
The contact owns a 2018 Ram 1500. The contact stated that on multiple occasions while shifted in reverse, the rearview camera displayed a blue or distorted screen. The contact stated that an un-named dealer was notified of the failure and informed the contact to not take the vehicle in to be diagnosed since the VIN was not included in a recall. The contact was advised to call the federal safety agency Hotline. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
The contact owns a 2018 Ram 1500. The contact stated while his vehicle was being jump started, several attempts were needed to start the vehicle. The contact stated that he noticed that the back-up camera, the radio, and cell phone connections were not functional. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,000.
The radio/camera screen is delaminating causing a bubble on the top of the screen. The bubble is causing the touch screen to randomly activate to different systems without being touched. If the rear view camara is activated when backing up it turns off and on causing a dangerous situation. The screen also constantly switches to different systems while operating the vehicle causing a major distraction.
I am having an issue with the radio screen on the vehicle is delaminating. This isn't repair able buy putting a new screen or screen protector on. the only thing is to replace the radio. the radio has the reverse camera connected to it and the radio controls the heating and AC. the radio also controls or changes settings in regards to electric brakes for trailers as well as lighting and etc. This is a major safety concern as when the delamination gets to the point of full delamination it tends to short the radio out. Shorting the radio out can cause the AC and heating which in the current weather climates becomes dangerous to be in. (heat stroke, frost bite, etc). the reverse camera also would be disabled which can be a potential danger to anything in rear of vehicle that isn't seen in the mirrors. Also a device shorting out also can cause fire. FCA is aware of the issue and is only replacing vehicles under the original 36,000 warranty. for everyone else it is Over $1,800 closer to $2,500 to have issue fixed that should be a recall issue.
The contact owns a 2018 Ram 1500. The contact stated that while driving in reverse, the Back Over Prevention camera failed to display an image, creating a visibility hazard. Additionally, the reverse camera screen would erroneously display an image while driving forward. On several occasions, while the ignition key was removed from the ignition and the vehicle was turned off, the reverse camera activated and displayed an image. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the federal safety agency Campaign Number: 18V398000 (Back Over Prevention). The contact indicated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 50,000.
The antilock brake system and the electronic brake system light came on when I started my truck. I’m not the first to have issues like this ram needs to issue a recall to fix these safety related problems!!
What component or system failed or malfunctioned, and is it available for inspection upon request? BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
There is a manufacture defect within the UConnect 8.4" screen that causes an adhesive layer to melt and limit the functionality of safety features. A bubble started forming under the screen with the size less than a dime, but has already quadrupled in size since I first noticed it. There is nothing that I can do to make it stop. I have had ghost touches, ranging from drastically reducing and increasing volume, and even having the backup camera turn off because it thinks I'm doing something else. These instances have been rare, but have been starting to become more frequent as the bubble grows larger. I've contacted dealerships and FCA customer support, and they both acknowledged that this is a common problem, but will not help since I'm out of warranty. There are hundreds of documented cases of this happening to a wide variety of FCA vehicles, with many of them being will under 10,000 miles. I should not have to pay for a manufacture defect because my odometer is higher than others. There are even cases of screens dialing 911 on accident or hanging up phone calls. What If I need to call 911 but am unable to? What if I'm using the backup camera, and it decides to randomly turn off? What if the melting adhesive drips and cause s a critical failure while I'm driving? What if the screen doesn't display the correct info for my parking sensors? These are all issues that should've been addressed long ago, but FCA refuses to fix them. There are even class-action lawsuits against FCA for UConnect malfunctions right now. These aren't rare occurrences. Should I have to wait months, if not years, for a settlement to be made? This issue has plagued FCA vehicles since this screen has been implemented, and it is dangerous to let thousands of vehicles run with such an unsafe product that is critical for the vehicle to function properly.
The contact owns a 2018 Ram 1500. The contact stated while operating the vehicle, the backup camera display would not operate and was completely dark. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 33,000.
Tl* the contact owns a 2018 ram 1500. The contact stated that the vehicle was shifted into reverse however, the rear back-up camera failed to operate as designed. Additionally, on several occasions when the vehicle was shifted into drive, the back-up camera activated, showing images behind the vehicle. The contact stated that the failure was intermittent. After the vehicle was turned off and restarted, the back-up camera functioned as designed. The vehicle was taken to an unknown dealer for inspection however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 17,500.
Tl* the contact owns a 2018 ram 1500. The contact stated the backup camera automatically displayed the rear image when the vehicle was shifted to reverse however, after shifting the vehicle into drive the backup camera remained displayed. The contact stated that the camera displayed for an additional twenty minutes. The failure was intermittent. The vehicle was not taken to be diagnosed nor repaired. Neither a dealer nor the manufacturer were made aware of the failure. The failure mileage was 30,000.
Drove the vehicle about 4 hours to pick up my daughter. Had the vehicle idling for a while as I waited for her arrive since she was running late. Put the car in drive and started to head home and the service shifter message came on. Then the transmission warning came on as well as a message with the brake system. The service engine light came on as well as the lightening bolt in red. I stopped and turned everything off hoping to reset and when I turned the vehicle on everything disappeared until I got back on the highway and then I had problems accelerating as all of gages didn't seem to engage. I got to the next exit and pulled into the closest parking lot and turned the vehicle off. However, it did not turn off. All of my gages went bessel, the windshield wipers turned on, on their own, and then all the lights on the shifter turned red and flashed. The dashboard continued to light up like it was trying to reset. I tried to start the vehicle and it would not start. Once all the lights finally turned off I was able to start the vehicle but the check engine light is still coming on.
At 5 months 3600 miles of ownership the 4 corner air suspension went out. This also caused me to loss my electric stability control of the vehicle. While driving down the highway and switching lanes (before I know of the issue) the truck became very loose. I was driving at the speed limit and just the act of changing the lanes caused the rear end to sway a bit. I feel if this had happened to a less experienced driver they could have overreacted and caused an accident. A 16 year old would have reacted a lot different than myself a 40 year with driving experience in many different situations. The suspension going out in these vehicles is a known problem and needs to be taken care of. Dodge should own up to it. Bottom line, the 4 corner air suspension will cause serious injury or death to someone driving at highway speed when it goes out. I feel they are been enough issue with them that the air suspension should be discontinued and option giving to go back to standard suspension or warranty them for the life of the vehicle.
Sudden, momentary (1-3 sec) deceleration accompanied by partial (?) electrical power loss (noted dashboard display blanked out during latest 2 events). Event occurred approximately 6 times from feb 2018 purchase date through aug 2018. Each time the vehicle was moving at highway speeds of between 70mph and 85 MPH. More details are provided in the attached .pdf file (too many words to fit within the constraints of this data entry field).
I was driving out of my drive way, and my vehicle went into park by itself. It appeared a strange message on the screen saying 'car not in drive, shift to park'. Also my vehicle displayed an alert message saying 'alert: electronic throttle control system malfunction, the vehicle onboard diagnostic system has detected a malfunction'. Also another alert was displayed as 'alert: engine system malfunction'. Not only did my vehicle have these malfunctions but my heated steering wheel and seats were being used by itself. I was not in control of these panels. Last, my sensors on my ram do not function correctly, if I am pulling up close to an object my sensors will not 'beep'. Only time they go off is if I hit the objects in front of me. Last but not least, my 'check engine light' was on and the temperature gauge indicated the temperature outside was below 41 f when in fact it was 65 f.
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