The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
2022 Ram 1500 fuel system complaints
Page 3 of 4: complaints 41 to 70 of 82, newest first, as owners wrote them.
A recall was announced over a year ago on the high pressure fuel pump but the manufacturer is still stating they do not have parts to repair. I am fearful of something happening while driving.
[XXX], While driving S on [XXX] , I felt a brief loss of power than a total engine shutdown. I was sandwiched between two semis but was able to locate a wide spot in the shoulder to signal and pull over, parking 9 feet off the fog line. The vehicle indicated a failure and would not restart. As it was a winter night, I was able to contact a relative to head our way and contacted AAA for a tow 5 miles to the nearest town, Chemult. My wife and I secured our vehicle in a safe place off the highway and were given a ride 72 miles to home. Ram Assist was unable to locate a tow company so I arranged and paid for the vehicle to be delivered to the nearest dealer in Klamath Falls, OR. After a week, the dealer confirmed a fuel system catastrophic shut down probably related to the high pressure fuel pump. Parts took 1.5 months to arrive and a repair was attempted March 29. April 1, I was informed the repair failed, the vehicle would not provide sufficient fuel pressure. New parts were ordered and attempted repairs continued to fail. As of May 8, 2024, the vehicle has not been successfully repaired. Replaced components are retained by the dealer at least until the repair is successful, then they will be sent to FCA. Vehicle started and ran well prior to the sudden failure. It was getting good mileage, was fueled with COSTCO diesel, and DEF tank was indicating full. I was advised of the HPFP recall and had requested the service in mid-December. Recall replacement parts were not available. Knowing of the recall, I had thought through what a failure would feel like so the correct action was taken immediately to get out of the way of the following Semi and coast to a safe distance off the highway lane. Thankfully, winter conditions had moderated so we kept warm enough (brand new winter coats purchased that day) and we were within cell coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the remedy part was available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Ram 1500. The contact stated that the check engine warning light was illuminated. The message "Water in Fuel" was displayed and there was an abnormal sound coming from the fuel pump while driving. The contact stated that he had drained the fuel filter but could not find water intrusion in the fuel. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact stated that he was able to pull to the side of the road on some occasions. The contact stated that upon connecting a diagnostic tool to the vehicle and clearing the diagnostic test codes, the vehicle was able to restart. The contact stated that the failure had been recurring while driving. Additionally, the contact stated while driving 45-50 MPH, the vehicle started jerking significantly and stalled. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the dealer to be diagnosed. The contact stated that the dealer charged a fee for diagnostic testing, but the contact declined to pay the fee because the VIN was included in the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel), which he related to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 41,000.
The contact owns a 2022 Ram 1500.The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The high pressure fuel pump failed while traveling at approximately 45 mph in the left lane on a public highway in snowy conditions. The truck lost all mechanical power and would not start upon multiple attempts. There were other motorists on the road who could have been endangered if I was not able to safely maneuver the truck to the shoulder. The truck was towed to Ken Garff Chrysler Jeep Dodge Ram in West Valley, UT where the service department confirmed that the high pressure fuel pump failed. The manufacturer "prioritized" ordering replacement parts, but is unable to provide an estimated time of arrival for several components necessary to complete the repair. No symptoms, warning lamps, or other indicators were evident prior to the mechanical failure. The fuel tank was 3/4 full with diesel fuel purchased in Utah (where the incident occurred), DEF was full, and the truck had routine scheduled service a week prior performed by a Ram dealership in Canoga Park, CA.
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Ram 1500. The contact stated that while attempting to accelerate from a stationary position, the vehicle stalled and shut off. After restarting the vehicle, the vehicle operated normally. The failure occurred on several occasions and the vehicle was taken to the local dealer who was unable to duplicate the failure or determined the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 5,000.
The contact owns a 2022 Ram 1500. The contact received notification the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Auto engine accelerated while, pushing on break
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Both RAM and dealership, after multple attempts, continue to give the same excuse that they don't have parts available. I have asked for a forecast of when this will become available and they have indicated they cannot at this time.
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle began losing motive power and started to stall. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled while pulling off the roadway. The contact stated that he made several attempts to restart the vehicle however, the vehicle failed to restart. The contact had the vehicle towed to a dealer who diagnosed and determined that the high-pressure fuel pump had failed. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 13,800. VIN tool confirms parts not available.
The contact owns a 2022 Ram 15000. The contact had experienced the failure causing the vehicle to hesitate while accelerating. The contact received notification of the federal safety agency Campaign Number: 23V263000(Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 7,400. The VIN tool confirms parts not available.
The contact owns a 2022 Ram 1500. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The fuel system issue at RAM has been known for months and still there is no "fix". I have been trying to trade my vehicle since summer (2023) and I am completely stuck because of the issue. Dealers will not take it because they cannot resell it. The value it at auction price which has devalued my vehicle from the ~$81K sticker price to now they say I can buy a new vehicle (same) for ~$69k. They have literally stuck me in the corner without having remedy. Are they even working on it? The OEM's seemingly reluctance to act, in // with accelerating the devaluation of my vehicle, feels like a class action lawsuit waiting to happen. Can the federal safety agency apply some pressure here on behalf of consumers everywhere? Also sorry but the email links in your website do not work so this was the only way I could find to get a message through. So sorry and thanks.
After coming to a full stop at a stop sign. I proceeded to hit the gas to enter the intersection. The vehicle left the stop sign fine but when I got into the middle of the intersection, the vehicle died. Had to be put in park and restarted. This is the 2nd time this has happened to me. Seems it possibly cause an accident if there was ever traffic coming from the opposite direction. Vehicle only has 10k miles on it and no check engine light is on.
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V‑265, but they have not included 2022 models.
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
The contact owns a 2022 Ram 1500. The contact received notification of the federal safety agency Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Ram 1500. The contact stated that after starting the vehicle and pulling out of the parking spot, the vehicle sputtered and stalled. The check engine warning light illuminated. The vehicle was unable to be restarted. The vehicle was towed to a dealer. The contact received notification of the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure was approximately 42,000. VIN tool confirms parts not available.
The contact owns a 2022 Ram 1500. The contact stated while driving 35 MPH and attempting to accelerate, the vehicle hesitated, prompting him to pump the accelerator pedal, after which the vehicle seemed to return to normal functionality. The vehicle was taken to the dealer, who failed to determine the cause of the failure, and the vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V263000 (Fuel System, Diesel) for which the VIN was included; however, the part was not yet available for the repair. The manufacturer was notified of the failure but referred the contact to the local dealer for assistance. The failure mileage was 12,300.
has been hesitating since day one entertainment and GPS freezing and still is it has been to the dealer for both and has been updated many times the last update was for drive ability concerns and it was the worse it has been since the update was done the morning after it was done it would not start i had to try 3 or 4 time and it started and ran ruff and the trans was not shifting correctly the update for the GPS and the entertainment system was done over the air and still does not work it still freezes and i have to stop driving to reset it as far as the hesitation i can make turns safely if you think you have enough time to turn safely you don't and could get hit broadside the last pcm update made everything worse be careful ram owners i have to be every time i drive it
I'm afraid that the hpfp will fail while I am driving with my wife and newborn in the vehicle whike driving. It's terrifying to have to put them in danger and drive this vehicle, but I need a vehicle to get to work everyday.
It's been over a year that FCA has known of the potential dangers of a high pressure fuel pump that suddenly stops working and has not produced a remedy. This is unacceptable. Driving a vehicle knowing that it could, at any time, shut down in heavy traffic and become immobile is unacceptable. If FCA cannot come up with a timely (too late for "timely") replacement part, the federal safety agency should force them into other options for owners.
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