I took my 2016 Dodge Ram to the dealership that I purchased it from and asked for an alignment. The dealership informed me that they would not perform the alignment as the V06 Recall had been performed, which had welded the adjustment nuts to vehicle's drag link. I was told that in order to get the vehicle aligned properly, the drag link would need to be replaced by contacting FCA. When FCA had called the dealership informing them of how to go about replacing the drag link, the dealership refused to discuss with them. The welded adjustment nuts should only be a temporary fix, and I would expect Doge to replace the defective component. The welds also seem of questionable quality, you would expect a higher standard for a critical component that could fail and cause a major accident.
2016 Ram 2500 steering complaints
Page 2 of 3: complaints 11 to 40 of 43, newest first, as owners wrote them.
The contact owns a 2016 Ram 2500. The contact stated while driving at various speeds, the vehicle was pulling to the right. There was no warning light illuminated. The vehicle was taken to a dealer where the contact was informed that the vehicle needed an alignment; however, since the vehicle was serviced under the federal safety agency Campaign Number: 18E096000 (Steering) the alignment could not be performed. The contact was informed that due to the welding that was performed as part of the recall repair, the wheels could not be aligned. The manufacturer was contacted numerous times about the failure, but the contact was not given an answer as to when a repair would become available. The vehicle was not repaired. The failure mileage was approximately 91,000.
In 2020, Dodge repaired a recall by welding the steering linkage nut to the drag link. This recall (V06) prohibits me to have the vehicle aligned by a tire repair/replacement shop. Additionally, the ability to align the vehicle relies on the dealer to break the weld, replace the nut and re-weld the part. This repetitive process in turn causes metal fatigue to the drive link, presenting another MAJOR safety concern. If the drive link were to fail, I would lose steering control and crash without warning. I have contacted Dodge directly and requested they replace the drive link on my vehicle to remedy this problem, however, they have refused. The cost to replace the drive link and re-align the vehicle (required after part replacement) is approximately $1,100. Much less money than would be paid out for a catastrophic fatality(ies) resulting from the failure of this part.
My 2016 RAM has very loose steering and has almost caused me an accident several times due to my lack of control of the steering. The steering stabilizer jam nuts have been welded to the adjuster sleeve (as the referenced recalls below suggest as a fix) but the entire assembly rotates freely by hand! I am constantly having to get alignments to help control my steering, however, it seems to be getting worse and I am having to do alignments more often. Now, recall numbers 19V021000 and 18E096000 both refer to this problem for select RAM 2500s however, for some reason my VIN is not connected to this recall although it is obvious that it has been implemented on my truck. I bought my truck in 2018 used from a dealership. All the recalls that were indicated on my truck at the time were implemented, but so was the welding of the jam nuts even though my VIN doesn't reflect this recall action. I have an appointment with my Chrysler dealership this Thursday, but they told me that there probably wasn't much that they could do without the recall being attached to my VIN. This is currently my only vehicle and I am cautious and scared every time I drive it now since there is no warning as to when the steering loosens up and the truck seems to drive diagonally vice straight. I would greatly appreciate some help in this matter.
After buying new tire. I had an alignment done. in order to align the vehicle i was told the draglink was welded in solid and because of that it makes the steering wheel off center. It is a $500+ dollar fix with custom parts. I feel this could be a problem and safety issue.
recall number 19V021000 was performed to correct drag link jam nuts loosening. took truck in to get alignment done and the reapir shop wants to charge $700 dollars for replacement drag link because they cannot adjust draglink due to previous recall. this is unacceptable and should have never been a permeant fix and now forcing consumers to pay for something that should have been fixed the right way. i am suprised that a class action lawsuit hasnt been brought on by this
The constituent contacted senator amy klobuchar requesting assistance issuing a recall related to the steering gear for the 2016 silverado 2500hd. *ld the consumer stated the steering was extremely loose. The dealer was notified and informed the consumer of a repair bulletin.
Tl* the contact owns a 2016 ram 2500. The contact stated while driving at approximately 55 MPH, the vehicle pulled to the right without warning. The contact stated that added effort was needed to steer the vehicle to regain control of the vehicle. The vehicle was taken to lithia chrysler dodge jeep ram fiat of spokane (10701 n newport hwy, spokane, wa 99218) to be diagnosed. The contact was informed that the steering requirements were in line with the manufacturer specifications. The manufacturer was made aware of the failure. The failure mileage was 5.
Tl* the contact owns a 2016 ram 2500. While driving at 40 MPH down a mountain the steering wheel failed to move. The contact stated that the floor mat was stuck on the steering shaft knuckle. There were no warning lights illuminated. The vehicle was taken to henry brown chrysler jeep dodge 1990 n pinal ave, casa grande, az 85122 (520) 836-2147 but was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 131,000. *dt
Tl* the contact owns a 2016 ram 2500. The contact stated the vehicle was repaired under the federal safety agency campaign number: 19v021000 (steering) serviced at dale willey chrysler dodge jeep ram located at 2300 w 29th terrace, lawrence, ks 66047. The contact while driving at 57 MPH, the contact became aware that the steering wheel was not centered. The contact stated no warning light was illuminated. While inspecting the vehicle, the contact noticed the welded nut was fractured. The contact stated he was able to fix the fracture on his own. The dealer was contacted and was made aware of the failure. The contact stated the failure recurred. The manufacturer had not been informed of failure. The failure mileage was 62,917.
When driving my 2016 ram 2500 there is wobble or severe vibration. At highway speeds I sometimes have to fight with the steering. It feels like it is effecting the front of the truck. This is an alignment problem, however, in response to the drag link recall the dealer has welded the drag link in place preventing it from being aligned. Newer model trucks that were part of the recall had the part replaced but the older model (mine is 2016) were welded in place. In order to have alignment adjusted the weld will have to be broken and then rewelded. Everytime the weld is broken and redone to allow for alignment it weakens the metal. This is not safe but then again, neither is driving with the front end wobbling. In addition, none of the repair shops want to have anything to do with breaking the weld and aligning my truck due to the liability of doing such.
Tl* the contact owns a 2016 ram 2500. The contact stated that on several occasions unknown warning lights flashed on and off on the instrument panel. The contact also stated that the windows failed to roll down while the ignition was in accessory mode. The contact also stated that several attempts were needed on occasions to start the vehicle. Additionally, while driving at an undisclosed speed, the steering wheel was turned to the right however, the vehicle went in the opposite direction. The contact referenced the failure to the federal safety agency campaign number: 19v021000 (steering). The vehicle was taken to (glenn polk autoplex - chrysler, dodge, jeep, ram glenn polk autoplex - chrysler, dodge, jeep, ram) for diagnosis and repairs however the failure recurred. The manufacturer was not made aware of this issue. The failure mileage was 62,000.
I have tried many times to get these numerous safety recall complied with and get no follow up from my local dealer! I took it in for a scheduled appointment and was told parts were on order. It's been far to long, I have checked in numerous times and get no help. Please find a place that can make my vehicle safe or make them buy it back from me! I don't want to die, or kill an innocent family! *dt
I called my dealer about a recent recall notice I received in the mail. They informed me that they would be welding the threads on my center drag link. This prevents the steering wheeel from ever being adjusted after an alignment. This now creates another safety issue with a steering wheel that will be way off center. So much for the 1- & 2 positions. This so called fix is is a disgrace! It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this safety issue is to replace this steering linkage component, the entire drag link! Not do a "back yard, shade tree mechanic" weld job on the steering linkage of all things! I am appalled that the federal safety agency approved such a thing. Please revisit this issue and do the right thing. Require chrysler (fca us llc) to replace this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links! I will die in this truck before I let fca weld anything on my steering linkage. Just so you know.
Safety recall v06 / the federal safety agency 19v‑021 drag link - january 25, 2019 this so called fix is abhorrent! It calls for welding an adjustable part of the steering linkage rendering it non-adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this safety issue is to replace this steering linkage component, the entire drag link! Not do a "back yard, shade tree mechanic" weld job on the steering linkage of all things! I am appalled that the federal safety agency approved such a thing. Please revisit this issue and do the right thing. Require chrysler (fca us llc) to replace this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links! Signed, owner of a 2016 ram 2500 which I ordered and purchased new.
I am the owner of a 2016 ram 2500 withthe drag link recall. The proposed fix to the drag link does not correct the issue. Whle it provides a work around, there are compliants that even after the parts are welded owners experience this issue. This should be further investigated and the root cause which is defective parts should be replaced and not simply welded. I have contacted chrysler several times in an attempt to get the parts replace but they have indicated they will not comply with my request. I would like to know how this "fix" is acceptable by nhsta to make it safer and acceptable. The federal safety agency campaign number: 19v021000
Tl* the contact owns a 2016 ram 2500. While driving 55 MPH, the steering wheel turned to the right on its own. The contact stated that the right tires were wore down due to the failure. There were no warning indicators illuminated. The VIN was included in the federal safety agency campaign number: 19v021000 (steering). The contact called quality chrysler of greenwood (located at 1525 sc-72, greenwood, sc 29649, (864) 642-0668) and was informed that they did not have anyone qualified to weld the nuts to the adjuster sleeve. The contact declined to have the remedy completed on the vehicle. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 38,005.
Steering drag link. Fca safety recall their fix was to weld the adjusters now steering alignment cannot be corrected unless fca cuts an rewelds. They were supposed to replace with new design drag link which the 2019 hd trucks now have! Cannot properly align truck pulling with tire wear.
Dodge recall v06 the vehicle steering since the recall was complete is loose and when you hita bump in the truck veers to the left doesnt feel stabile above 40 MPH doesnt turn into a corner as it used to difficult to make turns and park
Tl* the contact owns a 2016 ram 2500. While driving approximately 45 MPH and making a left turn, the steering completely malfunctioned. The vehicle veered to the right and caused the driver to lose control of the vehicle while towing a cargo trailer. Upon inspection, it was discovered that the axle bolt sheered off. The contact indicated that the vehicle was previously repaired per the federal safety agency campaign number: 19v021000(steering). The failure occurred on components that had been welded as part of the recall remedy. The cause of the failure was not determined. The vehicle was towed to an unknown dealer. The manufacturer was notified. The VIN was not available. The failure mileage was 46,000.
Recall v06 calls for part the steering components to be welded. If the jam nuts are loose or the threads are bad the drag link is replaced. I don't feel comfortable with a not certified welder welding a steering component that was never designed to be welded. I am also not comfortable with the fact that once they are welded I can never had my truck aligned again. Fca also updated the design for the 2019 model year indicating that they felt the welding is not the best solution. Fca does not know why the drag links are separating. The threads could be bad and welding the jam nuts will not prevent a separation. Further many states will fail a vehicle for inspection if any of the steering system has any welded repairs. Virginia code 19vac30-70-470 the state of utah where I live has manual to inspect vehicles. It also states to reject a vehicle if a welded repair is present. So how can fca put out a recall fix that would cause the vehicle to fail a safety inspection? Fca should replace the drag link with their updated version that does not have a separation issue.
Received a recall earlier this year in ref. To my 2016 ram 2500 diesel. The steering drag link could come loose and cause an accident. A few months ago I was sent another notice that the repairs have begun. It was suppose to be a 2 hours fix and I was directed to take it to the dealership. On july14, 2019 I called ourisman dodge ram jeep of bowie maryland and made an appointment for the repair for july 23, 2019 at 8:20 hours. I arrive slightly early and was confronted by an unknown service rep who told me that I could not have an appointment because they were not accepting or scheduling any recall repairs on the ram trucks. I assured him that I had made an appointment and since this was such a dangerous recall, I need my vehicle serviced. He refused. He did say that he would take the truck, but it may be 3-4 weeks before he had time to look at it. I thought that was unacceptable. He stated that all maryland dealerships were "backed up" and would not complete the recall work. He told me to go to virginia and have the work done. I purchased this truck from this dealership and though that was poor customer service. I called the service manager (scott donaldson) and it's been 2 days and he has not returned my telephone calls. Can a dealership refuse to honor recall/warranty work??
Drag link jam nuts keep coming loose. This is the 3rd time since owning the truck.
Drag link has been recalled on my pickup. Was given what was supposed to be a temporary fix by the dealership that involved welding the nuts to the adjuster sleeve. Now there is a permanent fix and I was told by chrysler and the dealership that the weld is good enough. I am unable to have my vehicle aligned due to this weld. I will be unable to have any future work that involves the steering done due to this weld. If the weld fails, I'll be left once again with a bad drag link. How is this acceptable? The nits has to be tightened three times before they were welded!
Recall fix for drag link, per manufacturer is following your requirements to weld adjustment nuts to drag link adjuster. No parts available at this time, no future fix is underway. I feel this is an unacceptable fix. Welding a steering part that is designed to be adjustable is not a safety fix. I purchased an aftermarket drag link and replaced it myself until a safe fix is available. Fca refused to reimburse me for the replacement drag link. Note the replacement is not welded, super glued or duck taped fix. The welding of the drag link would require it to be cut to be adjusted and then rewelded. If any future repairs are required a reputable repair shop will not work on this vehicle due to the poorly designed fix. The only repair then would be the dealer who is not a certified welding company. It would not allow me to take my vehicle for repair or maintenance to any shop I would want. I was unaware that you are the ones that design a repair and not require the manufacturer to have replacement part. I hope the lug nuts or steering wheel does not fail, they will want to weld it also. Poor design and poor fix. I am sure that you would not transport your children, family members or grand children in a poorly repaired fix.
This is in reference to 19v‑021. Chrysler's fix is to weld a jam nut which will not allow the vehicle to have an alignment. If the recall fix breaks my vehicle in another way it is not really a fix.
My vehicle has a recall for the drag link. When I took it to the dealer they welded the drag link together with the steering wheel off center. Now I cannot adjust the steering wheel. This is dangerous when a new driver uses the truck and does not realize the steering wheel is off center. The dealer refuses to correct saying this part of an alignment. When the dealer fixes a safety problem by welding the adjusters shut they should be required to adjust the steering before they remove all capability to adjust.
Tl* the contact owns a 2016 ram 2500. The contact received a recall notice for the federal safety agency campaign number: 19v021000 (steering). The vehicle was taken transitowne jeep chrysler dodge ram williamsville (7408 transit rd, williamsville, ny 14221) and the drag link was welded shut. The following day, the dealer informed the contact that the vehicle could no longer be aligned due to the recall repair. The manufacturer was contacted and advised the contact to call the federal safety agency to file a complaint. The vehicle was not repaired. The contact had not experienced a failure.
I would like to add my vehicle to the list of ones with the steering linkage issue. I have a 2016 ram 2500 diesel and after I purchased the truck used with 34000 miles the steering felt loose so I crawled under it and quickly found the. Coupling for straightening the steering wheel was loose and the back up nuts was not tight. I thought it was a fluke so I tightened it. I had it aligned at the local ram dealership and about two weeks after that it was loose again. I had marked it after the alignment so I was able to realign it and I coated it in oil base paint and cranked it together with two 24' pipe wrench's. I know my vehicle very well and if I had not noticed this it could have easily been a different outcome. Of course now it will probably never come apart but I wanted to be able to trust it. This is a problem that you really need to address.
On 6/22/18, the operator noticed a knocking or clunking sound coming from the front end. Vehicle was brought to the woodstock garage with 23358 miles. Repair order 17572 was completed and it was found to have a loose left inner tie rod lock nut loose. It was inspected, repaired and aligned. Initially we were charged for the repair, but latter received credit, on 13 sep 18 it was again found to have a loose lock nut, it was repaired under warranty with 26498 miles. As a precaution it was brought back to woodstock garage to have the front end inspected under ro 19288 miles 28224. Ro indicates all steering components were tight.
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