2016 Ram 2500 suspension problems

Filed Jul 20, 2026 · Steering, Suspension · AL

This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location. IV. EXPEDITION OF COMPLAINT: DEALERSHIP BAD-FAITH REFUSAL Following the failure, a corporate case file was officially opened with Ram Corporate Customer Care. Upon notification of the corporate escalation, the owner/general management of Hendrick Chrysler Dodge Jeep Ram in Hoover, AL placed a direct phone call to the consumer. During this conversation, the dealership owner explicitly and aggressively stated that the dealership would do anything they had to do to get out of fixing the mistakes made on the drag link, directly refusing to authorize a safe flatbed tow, refusing to replace the ruined, improperly welded linkage, and refusing to assume liability for the three structurally destroyed tires. REQUESTED REMEDIAL ACTIONS The complainant requests that the federal safety agency, the Federal Trade Commission, and the Alabama Attorney General's Consumer Protection Division launch an immediate investigation into Hendrick Chrysler Dodge Jeep Ram for faulty execution of federal safety mandates, reckless endangerment of motorists, and bad-faith commercial practices. The dealership must be held legally and financially accountable for: The immediate cost of a flatbed tow from the vehicle's stranded location to a certified repair facility. The complete removal of the ruined, welded steering components and the installation of Ram’s updated, factory-authorized non-welded, clamp-style drag link assembly. The complete financial reimbursement or replacement of three (3) structural tires destroyed as a direct consequence of the failed recall execution.

Filed May 22, 2025 · Steering, Suspension · MA

I received an the federal safety agency recall notice V06/the federal safety agency 19V‑021 on or about April 2023, I brought this vehicle to Stat Line Jeep Dodge RAM located in Somerset, MA early April to fix the vehicle pursuant to the recall notice for a Drag Link problem/defect. Upon arrival the service department stated they had not received a welding machine necessary to fix the problem and to call for another appointment, On or about April 10, 2023, I again brought the vehicle to State Line RAM dealership to complete the repair. On May 31, 2023, I brought the vehicle to Town Fair Tire Center to have all 4 new tires replaced and have the front end aligned. I was told that the alignment could not take place since the dealership welded the "Tie Rods" together. I brought the vehicle back to State Line dealership and asked why my vehicle's tie rods were welded. They told me that the federal safety agency had told them that was the fix. I wanted to know how to get the vehicle aligned and the dealership told me that I would have to pay $850.00 to replace them and that should have been done except the federal safety agency said to weld them together.

Filed Jul 24, 2023 · Airbags, Suspension · WV

Right rear air bag twisted and got against the exhaust which caused the vehicles suspension to drop or not hold air. I was told it was the compressor leaking through and had compressor replaced. It is not the compressor and the vehicle right rear suspension continues to loose air. When the vehicle was looked at again the airbag was untwisted and had a burn mark from exhaust. This is definitely a safety issue concern! This has been ongoing since 2017 with no recall on this vehicle. I had it in the shop again for the same thing and was told this issue could not be resolved!

Filed Nov 17, 2022 · Steering, Suspension · CA

In 2020, Dodge repaired a recall by welding the steering linkage nut to the drag link. This recall (V06) prohibits me to have the vehicle aligned by a tire repair/replacement shop. Additionally, the ability to align the vehicle relies on the dealer to break the weld, replace the nut and re-weld the part. This repetitive process in turn causes metal fatigue to the drive link, presenting another MAJOR safety concern. If the drive link were to fail, I would lose steering control and crash without warning. I have contacted Dodge directly and requested they replace the drive link on my vehicle to remedy this problem, however, they have refused. The cost to replace the drive link and re-align the vehicle (required after part replacement) is approximately $1,100. Much less money than would be paid out for a catastrophic fatality(ies) resulting from the failure of this part.

Filed Sep 20, 2022 · Steering, Suspension · CA

My 2016 RAM has very loose steering and has almost caused me an accident several times due to my lack of control of the steering. The steering stabilizer jam nuts have been welded to the adjuster sleeve (as the referenced recalls below suggest as a fix) but the entire assembly rotates freely by hand! I am constantly having to get alignments to help control my steering, however, it seems to be getting worse and I am having to do alignments more often. Now, recall numbers 19V021000 and 18E096000 both refer to this problem for select RAM 2500s however, for some reason my VIN is not connected to this recall although it is obvious that it has been implemented on my truck. I bought my truck in 2018 used from a dealership. All the recalls that were indicated on my truck at the time were implemented, but so was the welding of the jam nuts even though my VIN doesn't reflect this recall action. I have an appointment with my Chrysler dealership this Thursday, but they told me that there probably wasn't much that they could do without the recall being attached to my VIN. This is currently my only vehicle and I am cautious and scared every time I drive it now since there is no warning as to when the steering loosens up and the truck seems to drive diagonally vice straight. I would greatly appreciate some help in this matter.

Filed Jul 21, 2022 · Suspension · TX

Broke suspension on a pothole. After repair, Alignment shop would not align vehicle because Ram welded the Drag Link as part of their V06 recall so that it was no longer adjustable. Being that this is my primary vehicle, I had to purchase a new drag link so that my steering could be readjusted as well as have my tires wear properly. I asked Ram for Refund on this repair , but they responded that in order to get a refund, I would have had to be towed to a Ram dealership on my own dime, then wait for an official Ram part to come in which would cost me hundreds of dollars in rental cars and tow bills for an adjustable part that they welded to make non adjustable.

Filed Apr 8, 2019 · Suspension · 56,000 miles · IN

On the evening of march 26, 2019 I was driving my truck on a residential street when I heard a rubbing noise that I thought was an indicator that my brakes were worn and needed replaced. I visually inspected under the truck and found no leaking fluids, or debris caught between my rotor and brake pad. On the morning of march 27, 2019 I was driving on the highway when I heard what I believed to be a metal on metal sound. I was unsure if the sound came from my vehicle or a passing vehicle. As I got at or around 2 miles from that location my ABS light came on and I hear a loud popping noise. The front of my truck began violently bouncing up and down. I struggled to maintain control of the vehicle as this malfunction happened. I was able to get my truck to the side of the roadway and up the exit ramp. I exited the vehicle and examined underneath for any fluids or any other signs of malfunction. As I went to the passenger side of the vehicle I observed my front passenger wheel was cantered out and up as seen in the attached photograph. It should be noted that I have after market wheels and tires, however they have only been on the vehicle since september of 2018. I had the vehicle towed to john jones ram in corydon in where it was diagnosed as a wheel bearing failure. The failure also damaged my caliper, rotor and speed sensor. In my experience I have never had a wheel bearing fail so quickly and catastrophically. As a professional firefighter I have driven a multitude of emergency vehicles and it took all of my ability to keep from losing control of my vehicle when the failure occurred. This vehicle is a 2016 ram 2500 with about 56,000 miles.

Filed Aug 7, 2018 · Brakes, Suspension · 53,000 miles · CO · crash

I was driving down the street at 35 MPH when all of a sudden I lost my brakes. I had to swerve to avoid hitting another car and ended up on the sidewalk. I then pushed my emergency brake in to stop. I ran into a street sign and the front passenger quarter panel, light and mirror were damaged. Once I was able to get a tow to my office I realized that what had happened was the shock had broken off the axle and severed the brake line. This is the fourth time that this shock has come of the axle and dodge has done nothing to solve the problem. Now my life was put in danger along with that of others on the road. Thank god a pedestrian wasn't on the sidewalk or they would be dead.

Filed Jul 3, 2017 · Suspension, Transmission · 7,500 miles · LA

Purchased 2016 dodge ram 2500 laramie, mega cab - noticeable vibration at highway speeds between 60-80mph - at certain speeds it's constant, at other speeds it's intermittent. Notified dealership who suggested balancing tires, road forcing tires, etc before bringing it in for warranty service. Took the truck to several tire shops to have the tires balanced, road forced, changed out for different tires, etc. Nothing related to tires "fixed" the issue. Brought truck back to dealer for warranty service, they replaced two tires that were (supposedly) "bad" and returned the truck to me. Issue was not resolved. Returned the truck for warranty service and reported the issue to fiat chrysler the dealership changed out the drive shaft and returned the vehicle to me indicating that there was nothing more they could do and that any remaining vibration could not be "fixed." drove the truck home and felt the vibration. Continued driving at highway speeds increases the vibration. Only way to "eliminate" the vibration is to drive at 10 miles below or above the speed limit on the interstate (neither of which is safe, in my opinion).

Filed Dec 30, 2016 · Suspension · 14,000 miles · CO

Vibration between 65 and 84 MPH. Started having problem at 14000 miles. Allegedly, dealer found axles to be warped (sure they were) and replaced (unlikely)...but thinking it was lip service to get me out the door and leave them alone (no evidence provided after service of malfunctioned parts). Have had wheels balanced numerous times, centramatic balancers applied, new tires, new wheels. Nothing has fixed the problem.