The contact owns a 2018 Ram 2500. The contact stated that while driving at undisclosed speeds, the traction control and cruise control failed to operate as needed. The alert for the ABS was inoperable. The contact stated that several unknown warning lights were illuminated on the instrument cluster. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was taken to the local dealer, where it was diagnosed with a failed HCU, and the pump and the control unit were replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was contacted on two occasions and informed that there was no time frame for the repair. The failure mileage was approximately 72,205.
2018 Ram 2500 acceleration complaints
Page 3 of 13: complaints 41 to 70 of 342, newest first, as owners wrote them.
abs and traction lights stay on. cruise control does not work. recall is 24V‑896 and parts are still not available after almost a year.
Recall issued nov 2024. Parts still not available from manufacturer but can order them online from third party. Abs and stability contrpl light stay on continuously, also prevents 4wd from working and cruise control. This is a daily driver for work and is a 7 year old vehicle. Why can we not get this fixed. Cant get a response from manufacturer.
Recall C4B/the federal safety agency 24V‑896 Hydraulic Control Unit ABS. Continual tripping of the ABS warning resulting in loss of ABS, Cruise Control, Traction Control. Each trip give a warning and chiming resulting in nonstop alarms, noise and loss of the above features. It has been a year since the recall, over two years since the first class action and still no remedy to this safety issue. It is time for the federal safety agency to sue and obtain a consent order from FCA similar to earlier FCA consent orders to repurchase these vehicles as they are currently unsafe to drive, there is no remedy in sight, and the resale value has plummeted as a result of this recall and lack of remedy.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The contact stated that while driving at various speeds, a warning chime sounded, followed by the "Service ABS" message being displayed on the instrument panel. Due to the failure, the cruise control feature failed to operate as needed. The dealer was notified of the failure and confirmed that the part for the repair was unavailable. The contact was then informed that the vehicle could be serviced out-of-pocket and that the contact could file a reimbursement claim once the parts for the recall repair became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 109,000.
Since the recall was announced, my truck has experienced constant ABS and traction control alarms, including an unending beeping warning chime that makes the vehicle unpleasant and unsafe to drive. My local Ram dealer confirms that the repair parts (HCU/ABS module) are not available and that there is no estimated time frame for replacement. This situation has now persisted for months, leaving me with: •A continuously beeping alarm while driving or idling, •A loss of confidence in braking and safety systems, •And a significant loss in resale value, since I cannot sell or trade the vehicle while this open safety recall remains unresolved. Impact This recall defect has made my vehicle effectively undriveable and unsellable. I have made multiple attempts to have it repaired, but the dealer and Stellantis representatives continue to tell me that parts remain on national backorder. As a result, I am deprived of the safe and normal use of my property. Under 49 U.S.C. § 30120, a manufacturer must provide a free and timely remedy for a safety defect. The ongoing delay and the lack of any interim solution (such as a loaner or disabling the alarm) clearly violate the spirit of this requirement and constitute a constructive deprivation of use. Requested Action I respectfully request that Stellantis: 1.Provide a functional remedy immediately (replacement HCU or equivalent). 2.If parts are still unavailable, provide a loaner vehicle, temporary compensation, or buyback option until the repair can be made. 3.Confirm in writing the expected date when replacement parts will be available for my VIN. I am filing a concurrent complaint with the federal safety agency to document this safety-related hardship and ongoing loss of vehicle use and value. Documentation Available upon request: •Copy of dealer service report indicating unavailable parts. •Photographs/videos showing active ABS and traction control alarms. •Records of my prior attempts to schedule service.
The ABS system continuously dings and the cruise control will not work and shuts itself off due to recalled defective part. Waiting for new recall part!!!!!!! Why was a recall issued with no part to fix??? Make them get their act together. This is dangerous and maddening to listen to constant bell ringing in the vehicle. Not to mention the possibility of an accident. This vehicle is my daily driver. I need the vehicle to be operational and safe.
Recall 24V‑896, cannot be repaired, no repair timeline in site, vehicle is coding and dealership has confirmed code. Driving cruise will turn off and braking system becomes difficult and unstable. Warning systems come one. Dealership attempted to repair but manufacture advised they were not allowed to do so because it would not be permanent. Dealership has advised to park unit and contact Chrysler for buyback. We have called Chrysler customer care daily for 3 weeks with no success and no end in sight. The will not provide daily driver solution, vehicle replacement or repair fix. This is part of our daily driver to and from work and to and from farm to carry trailer with cattle. It is unsafe without proper braking system functioning and dealership has confirmed this and advised us to not operate. Chrysler has also advised us to not operate since it has coded but has offered no options. Dealership confirmed code on or about 8/22/2025
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the cruise control failed to activate as intended. The traction control and ABS warning lights were illuminated. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the alarm on the display was continuously sounding. There was an abnormal beeping sound for the hydraulic control unit and ABS system. Additionally, the cruise control was inoperable. The local dealer was contacted and suggested that the vehicle be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 27,000.
My HCU has failed and now I don't have anti-lock braking, electronic stability control, traction control, or cruise control. I have contacted Mopar and two Ram dealers in my area but they just tell me there is no remedy. This has been going on since December of 2024.
Brakes went out abs/traction control/tpms lights on. Brake pedal goes to floor 50% of the time. Have to downshift and use engine brake to stop.
Vehicle is subject to safety recall for malfunctioning HCU. Frequent illumination of Anti-Lock Break and Traction Control Warning Lights with accompanying Chime and loss of Cruise Control function. When illuminated, vehicle rear wheels will slip and braking is degraded. Illumination of Warning Lights and chime very distracting. FCA initially estimated repair parts available first quarter of 2025. This has passed and no updates are available from manufacturer. This is an unsafe condition.and I request the federal safety agency intercede on behalf of the 300,000+ owners affected and seek clarification from manufacturer on when they plan on honoring this recall.
Logging a second complaint for the brake hydraulic control unit that is already recognized by FCA as a defect that needs to be replaced. I am two years into this failed unit and continue to be told by the dealer and manufacturer's customer service that the replacement part is not available and they do not have a delivery date for this part. In the last two years I have had (4) near collisions as a result of no anti-lock brakes and no traction control. Additionally the cruise control is not active when this part fails and as a long-distance driver this is fatiguing. The contant dinging of the warning light and bell is extremely irritating. The reference number for FCA's recall is C4B/the federal safety agency 24V‑896.
Abs intermittently alarms very frequently and causes the cruise control to drop out. I assume the ABS is useless and this taking place. I’m told this is a common problem.
HCU has failed on my truck back in July of 2024 it was impossible to find a replacement part got a recall letter on November had abs track control, and cruise control loss repeated dinging sounds to service ABS and electronic brakes and most recently you can hear the brake pads slightly rubbing on rotors and can feel a little bit of resistance while driving down the road
Truck will not shift and drops out of drive leaving you helpless
August of 2023 I had my service electronic braking system, abs, and traction control light come on. Dealer diagnosed as bad hcu. As of today 2-4-25 I am still waiting on parts with no answer as to when parts will be available for the repair.
I am filing this complaint due to a GREAT safety concern with my vehicle. I am a law enforcement officer as well as a firefighter. I was notified that there was a safety recall on my vehicle. The recall was for the hydraulic control unit ("HCU"). One of the risks of said recall is the loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. After being notified about said recall, I notified several Ram Service locations in my area as well as the surrounding areas of where I reside. Each and every one of the service personnel or advisors I spoke with told me “there is not a remedy for the recall as of yet due to parts not being available.” When asked what I needed to do at that point, I was told to continue to drive my vehicle. Each dealership I spoke with stated they did not offer loaner vehicles, and did not know when parts would be available to fix said recall. That brings me to my complaint. On the morning of January 21, 2025 at approximately 05:47, I was driving my daughter to school then I was going to go to work there after. When I left my residence, I approached a stop sign to make a right turn. When I made the right turn, my front driver’s side wheel, locked up and pulled the vehicle hard to the left causing me to nearly strike a sheriff patrol officer and crash into a nearby residence. My daughter and I are severely shaken by this incident, and it could have been tremendously worse than it was. The Ram service departments should not be encouraging anyone to continue driving the vehicle models with this recall. It nearly killed my daughter and I. We have never experienced anything like this. This vehicle is not, and it has not been safe for operations for my family. Due to this incident I no longer have a drivable vehicle, and I still have to make the payments on said vehicle. I have looked into this problem and have found out there are two class action lawsuits in different states due to this problem. This is not a new issue.
I've been operating my truck several times now where the cruise control has went off or disengaged while driving, causing a slight panic from not knowing what was going on in that moment. This has also happened while towing, which made things even worse. My cruise control is no longer working and now I am dealing with the recall where there is a "remedy not yet available". This would be recall manufacturer number c4b and the federal safety agency recall number 24v‑896. I believe this recall to be tied in with my cruise control issue. Now I have a truck that I have no other option than to operate as my daily driver; with no cruise control, ABS/ecs/traction conrtol. I've contacted several dealers to see if they had any insight and I have been given the same answer about there not being a 'remedy'. I want it to be known for legal purposes that I do not feel safe operating my truck at this time but again I have no other vehicle at this time to operate. I have again requested assistance from several dealers who hav been unable to help me with the recall listed above.
Hydraulic brake unit failure. yes part is still available for inspection as it is still n the vehicle. I was driving to work at 21:30 hours on 1/1/2025 on a snow covered road. I gently applied the brakes and my truck went into a spin. I was going 25 mph. the abs unit failed and there was no pulsating in the brake pedal and rear brakes locked up sending the truck into an uncontrollable spin. my front left driver side of the vehicle then struck the jersey barrier and vehicle did continue to spin and then struck passenger rear side of the vehicle on the jersey barrier. currently has $17k in damages to the vehicle. I was not injured at the time but currently experiencing lower back pain. there was no lights or warnings on dash until immediately after the collision. I had the ABS HBU replaced a few months back and was told the new unit was part of the old stock and would most likely fail. which it did. unfortunately i am one of the people in this world who could not afford to not drive my vehicle as the truck was $70k new and i still am currently driving it due to not being able to afford to replace it of park it and rent a vehicle. The HBU has been a known issue in these trucks for the passed year and they just issued a recall on 12/08/2024. this problem was first noticed on 05/08/2024. was taken to dealer shortly afterward and was told that these are known to fail and currently no remedy to the issue. as of 01/07/2025 there is still no remedy or time on when parts are available for replacement.
My abs control warning goes on and off and will not allow me to use cruise control and is constantly beeping at me.
The contact owns a 2018 Ram 2500. The contact stated while driving 72 MPH with the cruise control set, the contact slammed on the brake pedal due to approaching a crash in the roadway and the front tires locked. The contact noticed that the front tires were worn down on 16 inches of the tire. The vehicle was vibrating while driving. The contact replaced the front passenger’s side tire. The cruise control was turning on and off independently. The ABS warning light was illuminated and making an abnormal dinging sound. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
My truck has 85000 miles on it. I have now experienced the ABS and traction control warning lights. They come on and off intermittently. The cruise control does not work when these lights are on. With all the complaints, its time Ram issues a fix under a recall.
My brakes locked up due to the abs pump not working.
Abs/hcu on the braking system has failed twice in the 3 years I've owned this truck.
The abs module has gave me issues and now has gone completely out causing no brakes and while it was having intermittent issues causes no cruise control and causes transmission issues which is another thing the transmission has went out again after this is the 3rd time replacing at around 10k everytime
The warning lights for my ABS and traction control come on and off while driving normal driving conditions. Every time they flash it also has an audible ding that is very distracting. If I am using the cruise control when this happens the cruise control will turn off. The ABS system does not work when the lights come on. I am afraid I will be unable to stop. I took it to a local dealer and they confirmed that the HCU unit is defective and needs to be replaced at a price of $1300.
in 2022 the abs and traction control lights began to come on together, leading to loss of ABS and traction control in addition to not being able to use the cruise control. Vehicle was taken to the dealer to be serviced and they stated they would replace the HCU but would not replace the ABS module as they would only address one thing at a time. The problem continues to persist with the constant alarm ding and loss of abs and traction control as the lights continue to flash on the dash. This is a safety issue as you don't know when you'll have abs or traction control and if it happens while driving with the cruise control on, it abruptly shuts down the cruise control.
While driving the service ABS System/ Traction control dash warning message appears on the screen & chimes at the same time. The cruise control then shuts off. At first it was intermittent then it was almost all the time. With winter coming soon the ABS/Traction control will be much needed. After going online, it seems like this is a common problem with 2017-2018 Rams. After going to a Ram dealer in my area they replaced the HCU/ABS pump. I feel that if this is a common problem it should be addressed with a recall to avoid potential vehicle control problems
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