The contact owns a 2018 Ram 2500. While driving at an undisclosed speed, the locking bolts on the steering linkage had damaged the tires. The vehicle was taken to a dealer to be repaired under a related recall. The vehicle was repaired; however, additional failure occurred after the recall repair. The vehicle was returned to the dealer, and the dealer stated the vehicle would not be repaired free of charge. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 157,748. The VIN was unavailable.
2018 Ram 2500 steering complaints
Page 2 of 4: complaints 11 to 40 of 87, newest first, as owners wrote them.
The vehicle had multiple unresolved safety defects from the time of purchase. The radio and electrical system never functioned correctly and could not be repaired despite repeated dealer visits. The stabilizer bar failed and fell out while driving, causing loss of steering stability. The vehicle is currently subject to an open federal safety recall for ABS/ESC/traction control loss with no repair remedy available. These defects created a serious crash risk and caused loss of safe use of the vehicle. The manufacturer and authorized dealer failed to repair the vehicle.
The brake system and steering system are affected. Both are subject to open safety recalls that have not been fully resolved. The vehicle is available for inspection upon request. Unresolved brake and steering issues pose a serious safety risk, particularly when driving with my family. A failure or malfunction of either system could result in reduced stopping ability or loss of steering control, increasing the risk of an accident. Due to these unresolved safety concerns, I do not feel safe operating the vehicle. The issues are associated with acknowledged manufacturer recalls. However, my local dealership/manufacturing has failed to adequately respond or complete the necessary repairs, despite multiple attempts to address the problems. The vehicle has been presented to the dealership for recall-related concerns. No inspections by police or insurance representatives have occurred to date. Manufacturer involvement has been limited to customer service communications, without resolution. Symptoms include ongoing brake and steering concerns that prompted recall notifications. These issues have persisted despite recall availability and were present prior to my most recent attempts to obtain service. No effective corrective action has been completed.
Please add this to complaint number: 11702732 This is a supplemental complaint regarding the same safety issue I previously reported involving Safety Recall C4B on my 2018 Ram 2500 - complaint # 11702732 In addition to the safety concerns and the prior accident I described in my original complaint, the unresolved recall has also caused significant financial harm. I still owe approximately $15,100 on the vehicle and must make a $515 monthly payment. Because the recall remedy has been unavailable for years, I cannot legally sell or trade the vehicle, even though it should have substantial equity. The truck’s resale value has dropped due to the open safety recall with no remedy, leaving me financially stuck with an unsafe vehicle I cannot get rid of and a high payment that I currently cannot afford due to job loss. The unresolved recall continues to put me in danger during winter driving, and the lack of remedy has created both a safety crisis and a serious financial hardship. Please attach this information to my previous complaint for the same VIN.
The Brake Hydraulic Control Unit (HCU) covered under Safety Recall C4B has been unavailable for several years, leaving my 2018 Ram 2500 with ongoing ABS, traction control, and electronic stability control malfunctions. This defect has already caused an actual accident. In January 2024, during snow conditions, the ABS and traction control failed while I was braking in my driveway. The truck slid uncontrollably and struck a tree, causing over $10,000 in damage that had to be repaired through my insurance. This incident occurred specifically because the brake and stability systems did not function properly. The issue continues to create serious safety risks, especially in winter. The warning lights for ABS and traction control are on constantly, accompanied by continuous dinging that is extremely distracting and stressful to drive with. The truck loses stability on snow or ice, braking distance is increased, and the vehicle behaves unpredictably. I am now driving again in snow and ice this winter, and I am genuinely afraid this defect will cause another accident. Despite this being an acknowledged safety recall, every dealership I contact says the replacement HCU part is still “not available” for my vehicle. This has been confirmed repeatedly by multiple dealerships and by the manufacturer’s recall hotline. I have attempted to get this recall repaired for several years with no success. Because the recall remedy is unavailable, the vehicle remains unsafe to operate, yet I have no alternative transportation and must drive it daily. I also cannot sell or trade the truck, which has caused significant financial harm. I am requesting the federal safety agency assistance because the recall remedy has not been provided within a reasonable timeframe, the vehicle remains unsafe, and the defect has already contributed to a crash.
With the vehicle running, regardless of bein parked or in motion, if I turn the steering wheel either Left or Right, the steering wheel kicks back against the direction the wheel is being turned. Having to fight the steering wheel while driving makes it dangerous while driving at highway speeds around corners, curves, etc. Took it into the dealership and they did verified the issue, their report states " Scanned vehicle pulling no relatable DTC's"... "performed further inspection of steering column and steering components with no visual external concerns" The dealership believes it is an internal part within the steering gear box, referencing an "internal check valve" but would have to replace that part and test again with the total cost bein $3486.96 !!! and still may not fix the issue which is internal to the steering components.
The contact owns a 2018 Ram 2500. The contact stated that the steering wheel was loose, causing the vehicle to wobble while driving over a minor bumpy road surface. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the welds of the nut to the adjuster sleeve were fractured. The contact stated that the vehicle was previously repaired under the federal safety agency Campaign Number: 19V021000 (Steering); however, the failure persisted. Additionally, the contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and the traction control warning lights were illuminated, causing the cruise control mode to become inoperable. Additionally, the vehicle made a beeping sound. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the brake HCU needed to be replaced. The local dealer was contacted and informed the contact that there would be a cost for the part to be replaced with the same part under recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the cruise control function unexpectedly disengaged, and the service ABS and traction control warning lights were illuminated. The contact stated that there was an audible chime during the failure. The contact received notification of the federal safety agency Campaign Numbers: 24V896000 (Service Brakes, Hydraulic) and 19V021000 (Steering); however, the parts to perform the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
3c6ur5cj7jg260375
Recall C4B/the federal safety agency 24V‑896 Hydraulic Control Unit ABS. Continual tripping of the ABS warning resulting in loss of ABS, Cruise Control, Traction Control. Each trip give a warning and chiming resulting in nonstop alarms, noise and loss of the above features. It has been a year since the recall, over two years since the first class action and still no remedy to this safety issue. It is time for the federal safety agency to sue and obtain a consent order from FCA similar to earlier FCA consent orders to repurchase these vehicles as they are currently unsafe to drive, there is no remedy in sight, and the resale value has plummeted as a result of this recall and lack of remedy.
Recall v06/the federal safety agency 19v‑021. I bought my 2018 2500 ram new in 2019. On 10-10-25 I put my first set of tires on it 37369 miles. After install of tires. I wanted an alignment.tech took truck to allignment rack and pulled it off real fast. Sales rep told me they could not do the alignment because the drag link was welded. I showed him the qr code in my owners manual which he scanned and said they dont weld on steering components and to take it to the dealer. I did feldman dodge ram and asked the rep. If ram would replace it?? A mechanic was in the service area and said they only cut align and reweld them and that would be additional labor.thats what they did. My concern is how many times can the adjustment sleeve and nuts be cut ground and rewelded before the drag link fails and someone is hurt or killed?? Hope not once. Ram customer service seems to be based in india now and are firm no replacment or even reimbursment for additional labor.please advise, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
Truck was "repaired" under Recall V06. Drag link/track bar was welded in place, which was supposed to be a temporary fix until parts became available to replace the bad drag link. In Mar of this year, I had the ball joints replaced. Upon repair, my steering wheel was cocked to the left in order to drive straight. Brought the truck back to have that repaired. Service center told me that because the part had been welded, they would have to break the weld, center the steering wheel, and reweld the part. That took place but did not fix the problem. My truck still turns right when the steering wheel is level. I have since been caught between Ram Customer Care and the dealership with each telling me the other needs to "do something" and both referring me to the other for assistance. I have attached photos of the work done and a copy of the recall. The weld job done on my truck is horrible, if not unsafe. But, I have to drive my truck. I think Ram is taking advantage of the good faith the Administration has shown them by allowing them to decide whether to make the replacement of the part. It should be mandatory. Probably thousands of Ram trucks in a similar situation on America's roads. The welded adjustment sleeve makes a proper alignment of the steering wheel impossible. The alignment is designed to be adjusted. Finally, I noted that the dealership violated the "do not sell" of the recall. I bought the truck in March 2019, without the recall call work done - unbeknownst to me. They did not take the recall seriously.
My truck would not start. I found that I could shift the vehicle into gear without the key in the ignition or foot on the brake. It appeared that the truck would not start because it could not tell when it was in park. I had to be towed to a dealership, who discovered that the Shift Interlock Solenoid had failed. There is a previous recall for the same year, make and model of my truck, but did not include my VIN. I feel that this is the same issue for which the recall was issued and mine should be included. I incurred a $640 repair bill.
The contact owns a 2018 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 24V896000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The ABS and other unknown warning lights were illuminated. The vehicle was taken to a local dealer, who related the failure to the recall; however, parts were not yet available. The vehicle was taken to another local dealer, Sterling Heights Dodge Chrysler Jeep Ram (40111 Van Dyke Ave, Sterling Heights, MI 48313) for a second opinion. The contact was informed that the drag link needed to be replaced and a front-end alignment was required, and the drag link needed to be unwelded from a prior recall repair. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired under the recall on the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
While towing a heavy load of approx. 16,000 Lbs. uphill steep grade during 100 degree temperature at low travel speed but high engine RPM a load boom came from the engine compartment. Upon inspection the fan shroud had made contact to the fan and caused severe damaged to the cooling system rendering the vehicle disabled until repairs could be made. This occurred about 30,000 miles ago however the current fan shroud has also failed under normal use. If the failed shroud damages the serpentine belt steering and breaking will be jeopardized which could lead to an accident!
afety Recall V06 / the federal safety agency 19V‑021 Drag Link - January 25, 2019 This so called fix is abhorrent! It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component (which is an option). No do a weld job on the steering linkage of all things! I am appalled that the federal safety agency approved such a thing. PLEASE revisit this issue and do the right thing. Require Chrysler (FCA US LLC) to REPLACE this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links!
I am filing this complaint due to a GREAT safety concern with my vehicle. I am a law enforcement officer as well as a firefighter. I was notified that there was a safety recall on my vehicle. The recall was for the hydraulic control unit ("HCU"). One of the risks of said recall is the loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. After being notified about said recall, I notified several Ram Service locations in my area as well as the surrounding areas of where I reside. Each and every one of the service personnel or advisors I spoke with told me “there is not a remedy for the recall as of yet due to parts not being available.” When asked what I needed to do at that point, I was told to continue to drive my vehicle. Each dealership I spoke with stated they did not offer loaner vehicles, and did not know when parts would be available to fix said recall. That brings me to my complaint. On the morning of January 21, 2025 at approximately 05:47, I was driving my daughter to school then I was going to go to work there after. When I left my residence, I approached a stop sign to make a right turn. When I made the right turn, my front driver’s side wheel, locked up and pulled the vehicle hard to the left causing me to nearly strike a sheriff patrol officer and crash into a nearby residence. My daughter and I are severely shaken by this incident, and it could have been tremendously worse than it was. The Ram service departments should not be encouraging anyone to continue driving the vehicle models with this recall. It nearly killed my daughter and I. We have never experienced anything like this. This vehicle is not, and it has not been safe for operations for my family. Due to this incident I no longer have a drivable vehicle, and I still have to make the payments on said vehicle. I have looked into this problem and have found out there are two class action lawsuits in different states due to this problem. This is not a new issue.
A previous recall led to a temporary fix of the steering linkage. This temporary fix was to weld the steering linkage. I can no longer have a wheel alignment done. This causes an increased safety risk. I am constantly subjected to tire blowouts and vehicle handling whether vehicle pull, unsafe vibrations and/or general instability of vehicle. As of this moment FCA US has yet fixed the problem. There is a part that fixes this problem but FCA won’t pay for the part to put on vehicle. There needs to be a recall forcing FCA to permanently fix the existing issue rather than place a bandaid on it.
I am getting a warning saying to service the anti lock brakes and the traction control. I have had this same issue before and paid the dealership to fix it. Also when the warning appears the cruise control shuts off. I am concerned about the loss of control of the vehicle.
When driving around a bend in the road regardless of left or right bend, once the steering wheel is turned between 45-90 degrees, the steering wheel moves back and forth from left to right on its own. Also when sitting still, with the vehicle running, if you turn the steering wheel in either direction between 45-90 degrees there is "play" in the steering wheel of approx 10% without moving the actual tires. There has been no modifications or accidents to the vehicle.
I received the recall notice V06, for the Drag Link, I purchase 4 new tires and took the truck in to have the repairs done, the dealership informed me that I also needed upper and lower ball joints both sides and front end alignment, I had them preform all that they said it needed. I took the truck back because I noticed excessive tire were and they told me that the Drag link needs replaced, the alignment redone and that I would have to pay for it
CONSTANT & iNTERMITTENT system notification (Dash lights and chime tones) of required ABS serving, Traction Control failure, and DISCONNECT of Speed Control system. The problem has been on going for past 15,000 miles. NOTE: Took vehicle to RAM Dealer in Kerrville Texas and they determined no problems despite dashboard messages and lights. Dealer states that they are NOT aware of ANY issues with ABS and Traction Control on any of the 2018 RAM 2500 vehicles.
ABS MODULE HCU MODULE Has failed, cruise control doesn't work, Dinging is non stop, Everytime I hit a bump it goes on and off
The contact owns a 2018 Ram 2500. The contact stated that prior to owning the vehicle, the vehicle was serviced under the federal safety agency Campaign Number: 19V021000 (Steering). The remedy for the recall called for the dealer to check the steering linkage jam nut tightness, replacing the drag link assembly, or welding the nut to the adjuster sleeve. The contact recently took the vehicle to an independent mechanic for a wheel alignment and was informed that the alignment could not be performed due to the welding of the drag link. The contact was informed that the drag link would have to be cut to perform the wheel alignment. The vehicle was then taken to a dealer where it was recommended that the drag link be replaced; however, the manufacturer refused to cover the cost of the repair. The vehicle was not repaired. The failure mileage was approximately 108,000.
2 months ago my truck started making a “whirling noise” whenever I would turn the steering wheel. There was no change in the ability to steer at all. The service manager informed me it was a “Hydro-booster” issue and was in no way dangerous or would create a danger until an opportunity for service and parts were available. He informed me this was not a warrenty issue and I would have to either leave my truck for “weeks” while part was removed and sent in for inspection or accept noise until I wanted to foot bill for repair of over $1K. I elected to drive with noise until I could save up money and be without my work truck. Recently, driving my truck down the highway and hit a pot hole which created an “out of alighnment” in my steering. Upon arriving home the steering wheel was up to 180 degrees out of snych with steering. As I was backing into driveway and going over the driveway curb I heard a loud “clunking” noise in which my steering wheel then had absolutly no connection with the front tires. I was able to free-spin the column. I had it towed to dealership. Talking to Service Manager, he said it sounds like 2 retaining nuts loosened up to the point of falling off and steering linkage dislodged. Why is there no retaining/ locking pin on these bolting parts to prevent complete separation. I could have been still traveling down the highway when this happened. I feel this should be repaired as a Warranty and I not be charged for this repair.
The ABS and traction control has a fault that’s turns off the abs system. It’s been troubleshot to the HCU pump. There are several ram trucks with this issue. Fault code is. C0020-01 ABS pump motor control
ABS and Stability unit has failed, vehicle has 26160 miles . Dealer and manufacturer know of defect and refuses to provide any fix. This is a serious safety problem, and vehicle is unable to be used .
Failed parts . #1 abs module #2 steering box & intermediate shaft #3 balljoints .available anytime for inspection? # 1 risk brakes locking up or soft pedal #2 steering wheel back and forth to stay on highway #3 knuckle fall off failed balljoint all causing an accident.. all independent shop for all components. Dealer for steering ?? Abs traction lights
The ABS pump has failed for the second time, my vehicle has less than 80000 miles on it. The first replacement was covered under factory warranty. I have researched this issue and have found this to be a common issue and at this time the factory is not issuing a recall. Dodge/Ram is well aware of this issue and the repair should be covered as a factory defect.
I purchased 4 new tires and wanted a front end alignment. There was an issue with drag link so the fox was Chrysler to weld draglink now that has been done before I purchased truck I can’t do alignment. Dealership said should be covered but have to wait until they hear from Chrysler. Going in 5 weeks still haven’t heard back I have called numerous times!
VIN decoder
See the problems and recalls for an exact car
Buying a used 2018 Ram 2500?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history