* Feb. 6, 2023, both vehicle batteries went dead and had to be jumped by our USAA Insurance roadside assistance person in the home parking lot. When batteries were checked at a local auto store, they confirmed both batteries were dead due to an excessive draw to both batteries of 13.5 volts without any explanation as to why. We had to replace both batteries and reported this to the cerified dealership and was told they would not pay for the batteries to be replaced. Feb. 8, 2023, the vehicle starting losing power during normal driving, engine started skipping and engine light in dash came on. * Vehicle slows down and will not accelerate therefore, vehicle is undriveable and unsafe to drive. * No, this issue has not been confirmed by a dealer because no certified dealers within 100 mile radius of our zip code (29407) have technicians available for service. There is a month+ backlog of recall service work ahead of us at these dealers. * USAA Insurance (our auto insurance co.) towed in vehicle to the closest certified dealer to us (approx 4 miles away from our house). We were provided a 8-10 day period before diagnosis can be performed (and price given of $149.00 for diagnosis) and also dealer cannot perform recall before March 8, 2023. * No warning lamps, messages or other symptoms appeared before this and was even at the certified dealership in Dec. 2022 for oil change without any other symptoms.
2020 Ram 2500 fuel system complaints
Page 2 of 3: complaints 11 to 40 of 70, newest first, as owners wrote them.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 22V835000 (Electrical System), 21V880000(Fuel System, Diesel), and 22V904000 (Structure). The dealer was made aware if the issue and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
2020 dodge ram 2500. Consumer writes in regard to the federal safety agency safety recall 21v‑880. The consumer stated the wait time for both recalls is unreasonable and parts are not readily available to perform the recalls.
RECALL IS NOT BEING COMPLETD IN A TIMELY MANNER. We have not had any incidents but we have been waiting since August of 2022 for the dealer to receive the parts to complete the recall. We have been told that we are on a waiting list and we're actually on the waiting list at 2 different locations. I read online that I should file a complaint if the recall is not completed in a timely manner. We are driving the vehicle with the risks these recalls pose and do not want to have to go through any incident or accidents.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle crashed into the contact's front driver's side. The traction stability control warning light illuminated. Additionally, the turn signals failed to operate as needed. The air bags failed to deploy. The contact suffered injuries to his head, lower back, right shoulder, left hand, fractured left rib cage, and knee replacement injuries. Medical attention was received. A police report was filed. The vehicle was taken to a dealer, where it was diagnosed that the drag link was severely bent, and the steering wheel was only able to make 90-degree turns. The vehicle was then taken to Secret City Chrysler Dodge Jeep RAM (1005 Oak Ridge Turnpike, Oak Ridge, TN 37830) for the guard rail to be replaced; however, no repair was performed due to not having the correct replacement parts size. Additionally, the dealer was unable to duplicate the failure of an abnormal odor detected while the vehicle was turned on. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I have had this recall since November of 2021.Been to Dealer here odessa tx 5 or 6 times . Had three month appointment prior to this last time I took it in. Drop it off /December 5 2022 here it [XXX] picking it an. 18 still nothing they tell me theirs one vehicle in front of me I will be next. To tomorrow I plan on picking it up fix or not......Leary to drive it much on count of this recalls... Please help...... INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) and 22V835000 (Power Train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System/Diesel). The local dealer was contacted, and he was informed that the part to do the recall repair was not yet available. Recently, the contact stated that an abnormal humming noise was coming from the engine. The contact also stated that while driving 70 MPH, the service required message flashed on the instrument panel but quickly disappeared after illumination. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 22V835000 (Power Train) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted but informed him that parts for both recalls were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Dodge Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
06/??/22 I contacted dealer about high pressure fuel pump issue.service dept. Stated they would have to order new pump , would be in august,, & take 2 days to complete..waited until september 2022 to contact again about recall, basically hung up on. Contacted again a few weeks ago . Left complete message stated all that transpired so far w/ VIN # & call back # no response a failure of this part can cause a catastrophic engine failure...
The contact owns a 2020 RAM 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
This complaint is regarding the federal safety agency Recall #21V‑880, or Manufacturers recall # Y78 safety recall regarding main fuel pump replacement on my 2020 Dodge Ram truck with a Cummins diesel engine. I brought this recall to the attention of my servicing dealer in Feb of 2022. They advised due to Covid manufacturing delays, it would be a long time before my truck would be repaired. I spoke with them yesterday, Nov 7-22, they advised I am still number 40 on the list and that they are only allowed to order one pump per week. This process is unacceptable. I have not been driving the truck due to the potential safety concern of a failed pump causing loss of power and potential accident in traffic. I have found out thru dealer sources that there are 371 of these pumps in parts depot in Portland Oregon, 2 hrs from my house. So it doesn't seem there is a shortage of these parts, as there are several parts depots across the nation with these stocked. This is a consumer safety issue that should be addressed in a timely manner. It seems that it is being treated as a convenience issue. Please advise, thank you.
recall: Y78agency 21V‑880 - Dealer Larry H Miller Dodge Chrysler Jeep Ram unable to perform work in a timely manner- stated that they are able to order only one (1) HPFP every 7 days and the wait tome is over 10 months! I believe the failure of this pump creates a likely situation of causing death and/or injury that would make this more critical than a 10 month wait. Is there any legal remedies to get FCA and Cummins to perform their repairs timely? I made an appointment and gave the recall # and made arrangements for transportation as repair will take more than one day. At no time was I informed of the backlog. This should have been communicated by the federal safety agency, FCA, and LH Miller. When I called FCA hotline 800‑853‑1403 and spoke to Loretta the response was anything but helpful -more the attitude of we don;t care and it will be fixed when it will be fixed
The contact owns a 2020 Ram 2500. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that he was able to maneuver the vehicle off the roadway and the vehicle failed to restart. An unknown warning light was illuminated. The vehicle was hitched to another vehicle and taken to the residence. Additionally, the contact stated that the vehicle was taken to the dealer after receiving the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) and it was confirmed that the part was unavailable; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer to be diagnosed. The contact was provided a case number. The failure mileage was approximately 50,000.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Sewell Chrysler Dodge Jeep Ram (1320 US-385, Andrews, TX 79714) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
I am concerned that recall 21V‑880 was issued Nov. 12 2021 and there is still no fix available. I just got home from my local dealer. My intention was to get an appointment to take care of all three of the open recalls on my vehicle on one service visit. They say they can do two of them but not 21V‑880. How long is an adequate wait time for a solution ?
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that he received the recall notification earlier in the year. The contact stated that the vehicle was taken to the dealer and it was confirmed that the part was not yet available. The dealer stated that they could not provide an estimated date of when the part would be available. The manufacturer was made aware of the issue and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) and 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that the recall repair of the vehicle would be completed in approximately 14 months due to parts availability issues. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they could not assist. The contact stated that the vehicle was running rough while idling. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,000. Parts distribution disconnect.
See dealer exhaust system exhaust required was on the display. This happened with me , wife, 2 year old and 6 year old in the truck. It just felt and sounded as if the truck dropped gears and slowed down in the middle of high traffic with big rigs on a busy interstate. I put on hazard immediately to warn the trucks behind me. Do to immediate loss of power and limp acceleration. As I tried to assess the situation safely and quickly as possible , I nearly got rear ended by several big rigs as they tried one by one to avoid me at the last second. Me and my family are safe but I am in shock still as we managed to get out of the way regained my composure to get my family safely off to the next ramp when traffic slowed to avoid having my family in high traffic danger. This issue is a severe danger to the general public and anyone in the road with this type of malfunction. I as so many other families who were in the same situation,stranded and barely avoided serious and substantial injuries and death. If this was due to the cp4 system, I would have these rigs of the road asap. I also had the dealership ,before, I left Nevada,to go and get my new concession trailer in Georgia had the fuel filters changed. The oil and filters changed, an update for the truck and asked and arranged for the new cpu unit to be installed. I also asked the dealership mechanic if it was advisable to drive out to Georgia to get my food truck and he said yes. I’m not sure if this is the issue, but my research point to this direction. There are forum on this. With stories like mine and the outrageous safety hazards this has caused. It is a defect that needs immediate action. This defect does not trump my family’s life or any other innocent lives. This puts me and my family out of a truck to get to Georgia to pull my concession trailer back home. We are literally stuck and stranded in Missouri. This defect has put me and my family in a vulnerable position which could be a serious hazard to us thanx
The contact owns a 2020 Ram 2500. The contact stated while driving 35-40 MPH, the vehicle started shuddering and he heard abnormal knocking sounds coming from the engine. Additionally, the contact stated that the vehicle seemed to be at risk of a rollover. There was no warning light illuminated. The contact depressed the brake pedal and continued driving 20 MPH. The contact veered to the side of the road. The check engine warning light was illuminated. The contact drove the vehicle to the local dealer at a slower speed. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 21V880000 (Fuel System, Diesel) which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.
Wanted to explain what happened to the truck. Left the house as normal, pulled out of the driveway. Normal acceleration around 45mph, truck started to spit and sputter making loud knocking noises in the engine. Lost complete power. Truck shut off by itself. Was able to crank back up and drive it back home with vigorously vibrating and sputtering. I was only about 200 yards from my driveway when this happened. Truck is not driveable.
I have tried to get a new fuel pump from the dealer. No such luck yet. Now my truck is not drivable. It has multiple misfires and sounds just downright horrible. This truck has been serviced religiously. I have done everything the truck needs done at the times it needed done. Now the truck again is not drivable. The engine sounds like it is about to blow. I need someone to tell me what I need to do now. I do not have thousands of dollars to put into this truck, all because the fuel pump has not been available.
The contact owns a 2020 Ram 2500. The contact received notification of the federal safety agency Campaign Number: 21V880000 (Fuel system, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
FCA started a recall in October of 2021 for the high-pressure fuel pump on 2020-2022 Ram 2500 trucks with the 6.7 Cummins turbo Diesel. This recall can and has been catastrophic to the fuel systems and engines. As of 3/30/2022 there still is no remedy. I am experiencing engine shutter and shaking and hard starts on a vehicle with only 24,000 miles on it which i believe is due to the failing fuel system and fuel pump. i would like to know if this recall can be expedited and the problem corrected before catastrophic failure happens.
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