The drivers side front seat belt stopped retracting. It was fixed when the warranty was good. I also reported the passenger side, later wasn't retracting. It retracted fine when the dealer had it so they didn't do anything with it. Now the warranty is up and it's hardly ever retracting but they want me to pay for it even thought I reported it when the warranty was good. Also, the driver's side seat belt doesn't always latch. You have to shove it in several times sometimes before it clicks. Sometimes you think it's in and it will unhook later while you're driving down the road.
2024 Ram 2500: seat belt won't latch or retract
5 of the 60 complaints about the 2024 Ram 2500 describe seat belt won't latch or retract.
- owner complaints
- 5
- of this car's complaints
- 8%
- recalls
- 0
Seat belt won't latch or retract by model year
- 20245
- 20231
- 20224
- 20214
- 20203
- 20194
- 20181
- 20163
- 20143
What owners say
The seatbelt retraction system on my truck has been replaced twice on the drivers side and once on the passenger side. The truck only has 40,000miles. The seatbelt retractors don't keep the shoulder strap tight when you move or get the belt first buckled. This can cause an issue if you are to get in an accident when the belt is not tight against your shoulder.
Twice, the seatbelt recoil mechanism has failed. Not only will the seatbelt not self retract, potentially leaving a considerable amount of slack in the seatbelt, but also the seatbelt does not stop when it is pulled quickly, meaning that it doesn't actually do anything in the case of an accident. The original seatbelt on this vehicle did the same thing, and after I had it replaced, the replacement does the same thing, indicating that it is clearly a faulty component at a scale larger than an individual faulty piece.
The contact owns a 2024 RAM 2500. The contact stated that upon entering the vehicle and buckling the driver's side seat belt, the seat belt failed to retract as needed and was lying limp across the torso. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the seat belt retractor had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Hit a bump at approx. 55mph going into a curve while pulling a loaded car trailer. The unstable 4-link rear suspension combined with the air bag suspension system created/allowed/exacerbated trailer sway that caused the trailer to ultimately jack knife into a fence off the highway. This endangered myself and two oncoming cars in the curve. Driver skill and shear dumb luck prevented death to any/all on the road. Poor/unstable rear suspension engineering caused the accident. The air bags did not deploy and I do not recall the seatbelt locking up. Stellantis subcontracted Bosch Automotive Service Solutions (CASE # 91832257) to examine the truck. The inspector could find nothing out of "spec" or alignment, but was able to reproduce and experience like symptoms (and was visibly unsettled) during his test drive. Stellantis, not two days after receiving the Bosch report, denied all responsibility
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2024 Ram 2500 seat belt
Is seat belt won't latch or retract a common problem on the 2024 Ram 2500?
5 of 60 owner complaints about the 2024 Ram 2500 (8%) mention seat belt won't latch or retract. The model year with the most reports is 2024.
Is there a recall or service bulletin for this on the 2024 Ram 2500?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2024 Ram 2500
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