On may 25 we experienced catastrophic brake failure while backing our new 2016 5th wheel trailer into our driveway. This included backing down our hill and turning to the right into our driveway. The road we live on is a private road. After the incident it was determined that the brake booster retaining clip was either not installed or was missing causing the brake pedal assembly to come apart from the "brake" booster arm which resulted in our inability to operate the brakes of our pickup or 2016 trailer. This incident caused over $18000 in damage to the trailer and our property. The incident was reported to fiat chrysler automobile who investigated. They reported that upon "review the inspection report ..."," we are not LED to believe that the incident was due to a manufacturing responsibility. Therfore we must respectfully decline any assistance with this incident." as a result of this incident we have not had this vehicle for the past 2.5 weeks but most of all are shocked at their response. We have noted that chrysler had recalled over 24,000 vehicles including ram trucks between 2010 and 2013 for the exact same issue. Hopefully this will spur some action on this issue.
2016 Ram 3500 brakes complaints
Page 2 of 2: complaints 11 to 12 of 12, newest first, as owners wrote them.
Oem trailer brake controller barely works. Tried with all 4 settings (trailer towing should have needed "electric heavy" setting) had to turn the gain all the way up to get the brakes to engage, pulling an empty trailer. Should be able to completely lock the trailer brakes on setting 10 for gain. Trailer brakes are adjusted correctly and aftermarket brake controller works fine with that trailer.
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