Truck broke engine while driving in downtown Atlanta, GA towing a trailer. After having a certified diesel mechanic diagnose the problem, it was discovered that the grid heater has malfunctioned causing it to melt a bolt and break off into the engine thus causing a total engine loss. After researching online and speaking with the mechanic, this is apparently a common problem that we were unaware of. Had we been informed, we could have been proactive in preserving the engine. What could have been a pretty cheap fix has turned into a $15-$20k dollar repair job and could’ve ended with us in a wreck had we not been able to exit the road in time. I’m aware that there are no current recalls on this particular VIN. However, I would like for you to investigate the problem further because it could save consumers a lot of money and possibly their life.
2017 Ram 3500 engine complaints
Page 2 of 2: complaints 11 to 32 of 32, newest first, as owners wrote them.
Grid heater bolt failure. Vehicle is currently located at the dealership and the is labeled “Do not start”. Part of the grid heater bolt can fall into vehicle intake and cause catastrophic engine failure. Check engine light came on after bolt failure. This has been a known issue but nothing has been done to resolve it.
The grid heater in my engine overheated causing a bolt to lose integrity and snap off being sucked into the # 6 cylinder causing catastrophic damage to the motor while I was towing a trailer up hill. Losing all power on a hill with a trailer seems like a pretty dangerous situation to me. It’s a known issue dating back too 2014 and still hasn’t been fixed my 2017 suffered from the issue and now I’m 2021-2023 models there catching fire and being recalled but my 2017 is not. There’s only 48,000 miles on my truck it’s not old at all and should be in the same recall as the newer models.
Part number 68310865ab engine oil filter adapter this is the third part for this vehicle that seems unavailable over 16,000 on back order and they have yet to issue a recall
Tl* the contact owns a 2017 ram 3500. The contact received notifications of the federal safety agency campaign numbers: 19v818000 (equipment, engine, and engine cooling) and 20v036000 (power train) however, the parts to do the recall repairs were not yet available. The contact stated that central valley chrysler jeep dodge ram (4460 mchenry ave, modesto, ca 95356) was contacted and he was informed that the parts would be ordered. The contact stated that the dealer recently informed him that the parts were on back-order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. ## VIN passed ## ram 2017 ##
Fuel leak in engine compartment. Fuel filter housing was replaced due to leakage around fuel heater elements in housing. This is exactly the same problem and same fuel filter housing that brought about ram recall p65. I have contacted ram and filed a report as well as retained the failed part.
I received recall notice (the federal safety agency 19v-818000) in november, 2019 for defective engine cooling fan which has caused engine fires. It's been nearly one year and replacement parts are still not available. I have contacted my dealership numerous times. This long delay is unreasonable and represents gross negligence.
Merging onto the highway from the feeder, my truck had a delay (2-3 second) in acceleration.
Tl* the contact owns a 2017 ram 3500. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to daytona dodge ram jeep chrysler and fiat located at 1450 n tomoka farms rd suite a, daytona beach, fl 32124, to be diagnosed. The contact was informed that the number 2 cylinder head was defective and needed to be replaced. The vehicle was repaired and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 89,000.
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign number: 19v818000 (equipment, engine and engine cooling) however, the part to do the recall repair was unavailable. Acadiana dodge chrysler jeep ram fiat (1700 sw evangeline trwy, lafayette, la 70508, (337) 232-7361) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that there was an abnormally loud sound when the air conditioning unit was activated. The manufacturer was made aware of the issue and suggested that the defective fan be replaced with another fan until the remedy was available. The fan was not replaced. The approximate failure mileage was 21,000. Vin tool confirms parts not available.
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign number: 19v818000 (equipment, engine and engine cooling) however, the part to do the recall repair was unavailable. Cape coral chrysler dodge jeep ram (2200 ne pine island rd, cape coral, fl 33909, (239) 500-0000) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign number: 19v818000 (equipment, engine and engine cooling) however, the part to do the recall repair was unavailable. The contact called to dadeland dodge chrysler jeep ram (16501 s dixie hwy, miami, fl 33157, (305) 278-9994) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign numbers: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train) however, the parts to do the repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign number: 19v818000 (equipment, engine and engine cooling). The contact stated that walnut creek chrysler jeep dodge ram (located at 2404 n main st, walnut creek, ca 94596) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign number: 19v818000 (engine and engine cooling, equipment). The vehicle was taken to bob frensley chrysler jeep dodge ram fiat (888‑910‑6926, located at 2210 gallatin pike n, madison, tn 37115) where it was confirmed that the parts were not available; however, the technician performed an oil change. The contact stated that a knocking sound was heard from the engine compartment fifteen minutes later. The contact called the dealer and was informed that the knocking was as a result of the oil change and should go away after some driving. The contact stated that the engine blew up after driving approximately 24 miles. The contact called the same dealer and was informed that the failure was not covered by the warranty. The manufacturer was not made aware of the failures. The vehicle was not repaired. The failure mileage was 31,600. Vin tool confirms parts not available.
This is about my dead pedal when letting of the accelerator to merge ect there is like a 2 to 3 second delay in power. I have almost been hit several times. I do not trust the truck. Seems like a accident waiting to happen.
Very slow to respond throttle pedal, its to a point of not safe to pullout in traffic or merge onto a highway. There is 2-4 seconds of idle while pedal is to the floor, then the engine will start to increase RPM at a slow rate of speed. Also the transmission will seem to be in neutral at times when turning into an elevated parking lot or driveway. Apply more throttle and clunks back into gear then will continue to move forward. At times coming to a stop, the transmission will stay in a higher gear or the lockup converter is staying locked up. Trying to stop with typical brake pedal pressure will not stop the truck when this is happening. You really need to apply pedal pressure until it completely stops rolling then it seems to reset or go back to normal. Ram dealers claim its characteristics of the truck and they say that ram star says its normal. A little research online and you will find this to be a major issue. I am looking into lemon law or getting an attorney. $60k truck and its unsafe to drive. Completely unsatisfied with my purchase
I have a 2017 ram 3500 with an aisin transmission. The throttle lag in this truck is very dangerous. I really have to be careful when crossing roads or pulling into traffic because the truck hesitates 2-5 seconds after I press on the throttle. This is a very dangerous situation and must be looked into. I have found many, many other people complaining of this problem and how serious it is. Ram will not do anything about it. Please look into before someone is killed, if they havent been already.
Later dodge trucks seem to have a built in design flaw wherein torque management programming is preventing the truck from taking off normally, creating seconds of delayed throttle response and very dangerous cross traffic issues commonly referred to on many dodge forums as the dead pedal. Repeated efforts with dealer failed although they recognized the issue.
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign numbers: 17v562000 (engine and engine cooling), 17v821000 (power train), and 17v824000 (equipment). The part was not available within a reasonable time frame to schedule the recall repair. The dealer (greenway dodge chrysler jeep ram orlando, 9051 e colonial dr, orlando, fl 32817, (888) 292-3985) was unable to verify when the remedy and parts would be supplied from the manufacturer. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect. *tt updated 10/1/18
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign numbers: 17v562000 (engine and engine cooling) and 17v821000 (power train). The parts were not available within a reasonable time frame to schedule the recall repair. The dealer (ray chrysler dodge jeep ram, 23 n us-12, fox lake, il 60020) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted to determine if they could verify when the part would be supplied to the dealer. The contact stated that the key failed to turn over to start the vehicle and the vehicle was randomly stalling. The failure mileage was unknown. Vin tool confirms parts not available.
Tl* the contact owns a 2017 ram 3500. The contact received notification of the federal safety agency campaign number: 17v562000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lee's summit dodge chrysler jeep ram dealer located at 1051 se oldham pkwy, lee's summit, mo was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
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