The contact owns a 2019 Ram Promaster 2500. The contact stated that while the vehicle was parked, there was an abnormal plastic burning odor coming from the vehicle. The contact exited the vehicle, checked under the hood, and discovered that one of the relays was standing up crooked and was melted. The contact associated the failure with the federal safety agency Campaign Number: 25V720000 (Engine and Engine Cooling) based on online research; however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 47,707.
2019 Ram Promaster engine problems
17 complaints (28% of all complaints for this car). Typical mileage when it fails: 47,000. 1 crash reported.
- owner complaints
- 17
- of this car's complaints
- 28%
- typical mileage
- 47,000
- crashes
- 1
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ram Promaster engine problems in other years
Related recalls
Engine and engine cooling: cooling system: radiator assembly
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
- Risk
- Electrical circuits that overheat increase the risk of a fire.
- Remedy
- Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800‑853‑1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on beginning October 30, 2025.
Recall number 25V720000 · Recall details
What 2019 Ram Promaster owners say
Most recent owner complaints, unedited.
My van is subject to the federal safety agency recall 25V‑720 (manufacturer recall 67C): a cooling fan module susceptible to premature bearing wear combined with inadequate fuse protection on the 400W fan circuit, which the manufacturer states may lead to a engiine fire. I rent this vehicle out on Outdoorsy, my van is used commercially as a rental and part of their terms and conditions state this vehicle cannot go out if there is a recall notice. I thought for sure lithia would have this solved by this summer. Since August 26, 2025 and also remains incomplete TODAY. Two open safety recalls have run concurrently on this vehicle for nearly a year. It is still a HUGE safety risk and I have now lost all of my summer rentals schedule due to no solves being available. I had to cancel ten confirmed bookings covering June through September 2026 totaling $11,041.20 in lost income. The Outdoosy platform independently reviewed the situation and categorized all ten cancellations as caused by the manufacturer safety recall. The manufacturer's customer care department documented the loss in writing, then stated it was unable to determine or authorize compensation and could not provide any timeline for review or schedule the fix, as no parts were available 2026-05-27 when I could not get a fix scheduled after trying for 2 weeks to find a solution. This complaint concerns the manufacturer's failure to remedy an announced fire-risk safety recall in a timely manner, causing me loss of income totally $11,041.20 and who know how many other bookings that would have continued to come in throughout the summer. The parts JUST became available, but I have yet to be called back by lithia to have my service scheduled, they don't know when the parts will arrive. I am still loosing income.
The contact owns a 2019 Ram Promaster 1500. The contact received notification of the federal safety agency Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2019 Ram Promaster 1500. The contact received notification of the federal safety agency Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2019 Ram Promaster 1500. The contact received notification of the federal safety agency Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving at various speeds, there was an abnormal electrical burning odor coming from the vehicle. The burning odor was also coming from the vehicle when the vehicle was turned off, and the hood was raised. Additionally, the driver's side radiator fan was constantly running, and the passenger's side radiator fan made an abnormally loud sound while running at high speed. There was a loud ticking sound coming from the engine. An unknown warning light was illuminated. The contact used an OBD reader and became aware that the engine temperature was approximately 226-degrees. An independent mechanic determined that the failure was related to the recall. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test to determine whether rental assistance would be provided. The contact stated that the vehicle was unsafe to drive to the dealer because the dealer was approximately 1 hour away. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 112,000.
The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehicle stalled. The contact shifted to park(P) and was able to restart the vehicle. The contact stated that while driving 10-12 MPH downhill, the vehicle stalled, and the passenger's side of the vehicle crashed into a tree. The contact stated that the back window was fractured. The air bags did not deploy. There was no injury sustained. The police officers were contacted, and the police officers sent a tow truck was sent, but it did not arrive at the scene. No police report was filed. The vehicle was pulled out, and the contact was able to drive the vehicle away from the scene. There was no warning light illuminated. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Additionally, the contact had received notification of the federal safety agency Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Â The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.
The contact owns a 2019 Ram Promaster 2500. The contact received notification of the federal safety agency Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2019 Ram Promaster 3500. The contact received notifications of the federal safety agency Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The oil pan for the van was damaged due to debris pick up on the road resulting in a hole, which in turn drained the engine oil and jammed the engine preventing from operation. The lack of protection to the oil pan which is exposed, caused the debris to damage the oil pan. Ford Transit vans have a protection under the oil pan which prevents these type of incidents to happen. This vehicle was taken to the repair shop and they want $18527.10 to fix this problem. A small fix of few hundred should have solved the problem, if the manufacturer had the trouble to think through the design phase.
Transmission is slipping and it didn't indicate that there was a shifting problem
Questions about the 2019 Ram Promaster engine
Does the 2019 Ram Promaster have engine problems?
Owners have filed 17 complaints about the engine of the 2019 Ram Promaster, 28% of all its complaints.
At what mileage do 2019 Ram Promaster engine problems start?
The typical (median) mileage in owner complaints is 47,000 miles.
Is there a recall for the 2019 Ram Promaster engine?
Yes, 1 recall: 25V720000. Check your VIN to see if your car still needs the free repair.
Other 2019 Ram Promaster problems
Transmission 24Brakes 7Electrical 5Airbags 3Driver assistance 2Steering 2Tires 2Visibility 2Acceleration 1Body 1Seats 1
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