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1999-2003 Thor Chateau, Thor Citation and others recall: recreational vehicle/trailer

Thor America reported this safety recall on October 13, 2003. It covers about 6,749 vehicles.

vehicles affected
6,749
reported
Oct 13, 2003

Equipment: recreational vehicle/trailer

What is wrong
On certain travel trailers and fifth wheels equipped with samsung microwave ovens, these units were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
Risk
An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
Remedy
Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800‑932‑3837 or thor america at 570‑837‑5274.

Recall number 03V384000

Affected vehicles

Questions about recall 03V384000

Is there a recall on the 1999-2003 Thor Chateau, Thor Citation and others recreational vehicle/trailer?

Yes. Recall 03V384000, reported on October 13, 2003, covers about 6,749 vehicles.

What is the fix for recall 03V384000?

Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800‑932‑3837 or thor america at 570‑837‑5274.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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