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1999-2001 Ford Taurus and Mercury Sable recall: coil springs

Ford Motor Company reported this safety recall on July 15, 2004. It covers about 899,060 vehicles.

vehicles affected
899,060
reported
Jul 15, 2004
owners notified
Jan 10, 2005
related complaints
1,548

Suspension: front: springs: coil springs

What is wrong
On certain passenger vehicles originally sold in or currently registered in the states of connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia, the front coil springs could fracture due to corrosion associated with salt used on the roadways during the winter. A fractured spring could move past the spring seat and contact a front tire.
Risk
If this occurs, the tire may rupture resulting in a rapid air loss, which could result in a crash.
Remedy
Dealers will install protective spring shields. In addition, ford is extending the warranty coverage of the front coil springs in all other states, for fracture only, up to 10 years of service or 150,000 miles, whichever occurs first. If the vehicle has already accumulated more than 150,000 miles, this coverage will last until july 31, 2005. If either front coil spring fractures, dealers will replace both front springs at no charge to the owner. An interim notice was sent to owners on august 2, 2004. Parts are now available for the 2000-2001 my vehicles and owners were sent a letter on january 10, 2005, advising them to bring in their vehicles for repair parts are expected to be available for the 1999 my vehicles by the end of february 2005 and owners of these vehicles will be notified then. Owners should contact ford at 1‑800‑392‑3673.

Recall number 04V332000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 1,548 complaints about suspension problems.

1999 Ford Taurus2000 Ford Taurus2001 Ford Taurus1999 Mercury Sable2000 Mercury Sable2001 Mercury Sable

Questions about recall 04V332000

Is there a recall on the 1999-2001 Ford Taurus and Mercury Sable coil springs?

Yes. Recall 04V332000, reported on July 15, 2004, covers about 899,060 vehicles.

What is the fix for recall 04V332000?

Dealers will install protective spring shields. In addition, ford is extending the warranty coverage of the front coil springs in all other states, for fracture only, up to 10 years of service or 150,000 miles, whichever occurs first. If the vehicle has already accumulated more than 150,000 miles, this coverage will last until july 31, 2005. If either front coil spring fractures, dealers will replace both front springs at no charge to the owner. An interim notice was sent to owners on august 2, 2004. Parts are now available for the 2000-2001 my vehicles and owners were sent a letter on january 10, 2005, advising them to bring in their vehicles for repair parts are expected to be available for the 1999 my vehicles by the end of february 2005 and owners of these vehicles will be notified then. Owners should contact ford at 1‑800‑392‑3673.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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