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2008-2009 Sprinter Bus 3500 recall: equipment adaptive/mobility

Daimler Buses North America, Inc. reported this safety recall on April 27, 2010. It covers about 17 vehicles.

vehicles affected
17
reported
Apr 27, 2010
owners notified
Aug 6, 2010

Equipment adaptive/mobility

What is wrong
Daimler bus north carolina (dbnc) is recalling certain model year 2008 and 2009 sprinter bus transit buses manufactured between june and december 2009 fitted with certain ricon s series and k series l-model wheelchair lifts. Due to a problem in the software that controls the lift's "up" function, should the "up" button be released before the floor level limit switch is activated, the lift may continue its upward travel and may overrun the floor level cut off point.
Risk
When the platform overruns the vehicle floor level and stops at an angle from 15-20 degrees, it is possible for a person in a wheelchair to tip over and for someone standing on the platform to fall, possibly resulting in injuries.
Remedy
Dbnc is working with ricon and ricon will be performing the remedy for this campaign. A software solution for this safety defect is under investigation. Until the software solution is available, ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based training aid to promote proper lift operation at no cost. The safety recall began on august 6, 2010. Owners may contact ricon at 1‑818‑267‑3000 or dbnc at 1‑905‑403‑7807.

Recall number 10V173000

Affected vehicles

Questions about recall 10V173000

Is there a recall on the 2008-2009 Sprinter Bus 3500 equipment adaptive/mobility?

Yes. Recall 10V173000, reported on April 27, 2010, covers about 17 vehicles.

What is the fix for recall 10V173000?

Dbnc is working with ricon and ricon will be performing the remedy for this campaign. A software solution for this safety defect is under investigation. Until the software solution is available, ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based training aid to promote proper lift operation at no cost. The safety recall began on august 6, 2010. Owners may contact ricon at 1‑818‑267‑3000 or dbnc at 1‑905‑403‑7807.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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