2012 Ford Expedition and Lincoln Navigator recall: mid/rear assembly

Ford Motor Company reported this safety recall on February 2, 2012. It covers about 569 vehicles.

vehicles affected: 569
reported: Feb 2, 2012
owners notified: Feb 21, 2012
related complaints: 3

Seats: mid/rear assembly

What is wrong: Ford is recalling certain model year 2012 expedition and lincoln navigator vehicles, manufactured from november 19, 2011, through december 2, 2011, for failing to comply with the requirements of federal motor vehicle safety standard no. 202, "head restraints." these vehicles may have inadequate welds on the head restraint support brackets for the second row, right-hand seat.
Risk: In the event of a crash, the seat head restraint may not provide the required strength, increasing the risk of injury.
Remedy: Ford will notify owners, and dealers will replace the head restraints as necessary, free of charge. The safety recall began on february 21, 2012. Owners may contact ford motor company customer relationship center at 1‑866‑436‑7332.

Recall number 12V034000

Affected vehicles

Ford Expedition 2012 2012
Lincoln Navigator 2012 2012

Owner complaints about the same problem

Owners of these vehicles have filed 3 complaints about seats problems.

2012 Ford Expedition 2012 Lincoln Navigator

Questions about recall 12V034000

Is there a recall on the 2012 Ford Expedition and Lincoln Navigator mid/rear assembly?

Yes. Recall 12V034000, reported on February 2, 2012, covers about 569 vehicles.

What is the fix for recall 12V034000?

Ford will notify owners, and dealers will replace the head restraints as necessary, free of charge. The safety recall began on february 21, 2012. Owners may contact ford motor company customer relationship center at 1‑866‑436‑7332.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

VIN decoder

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