2011-2013 Ford Explorer recall: electric power assist system
Ford Motor Company reported this safety recall on May 29, 2014. It covers about 179,027 vehicles.
- vehicles affected
- 179,027
- reported
- May 29, 2014
- owners notified
- Jul 23, 2014
- related complaints
- 1,940
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
- Risk
- If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S06.
Recall number 14V286000
Affected vehicles
- Ford Explorer 2011-2013 201120122013
Owner complaints about the same problem
Owners of these vehicles have filed 1,940 complaints about steering problems.
Questions about recall 14V286000
Is there a recall on the 2011-2013 Ford Explorer electric power assist system?
Yes. Recall 14V286000, reported on May 29, 2014, covers about 179,027 vehicles.
What is the fix for recall 14V286000?
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S06.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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