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2011-2012 Cadillac Escalade, Cadillac Escalade ESV and others recall: ignition

General Motors LLC reported this safety recall on December 30, 2014. It covers about 84,192 vehicles.

vehicles affected
84,192
reported
Dec 30, 2014
owners notified
Feb 12, 2015
related complaints
104

Electrical system: ignition

What is wrong
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Risk
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Remedy
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1‑800‑458‑8006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), or 1‑800‑462‑8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.

Recall number 14V827000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 104 complaints about electrical problems.

2011 Chevrolet Suburban2012 Chevrolet Suburban

Questions about recall 14V827000

Is there a recall on the 2011-2012 Cadillac Escalade, Cadillac Escalade ESV and others ignition?

Yes. Recall 14V827000, reported on December 30, 2014, covers about 84,192 vehicles.

What is the fix for recall 14V827000?

GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1‑800‑458‑8006 (Cadillac), 1‑800‑222‑1020 (Chevrolet), or 1‑800‑462‑8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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