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2010-2014 Volkswagen CC, Volkswagen Eos and others recall: frontal

Volkswagen Group Of America, Inc. reported this safety recall on August 4, 2015. It covers about 415,825 vehicles.

vehicles affected
415,825
reported
Aug 4, 2015
owners notified
Jan 15, 2016
related complaints
1,896

Air bags: frontal

What is wrong
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1‑800‑822‑8987.

Recall number 15V483000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 1,896 complaints about airbags problems.

2011 Volkswagen CC2012 Volkswagen CC2013 Volkswagen CC2014 Volkswagen CC2010 Volkswagen Eos2011 Volkswagen Eos2012 Volkswagen Eos2013 Volkswagen Eos2011 Volkswagen Golf2012 Volkswagen Golf2013 Volkswagen Golf2014 Volkswagen Golf

Questions about recall 15V483000

Is there a recall on the 2010-2014 Volkswagen CC, Volkswagen Eos and others frontal?

Yes. Recall 15V483000, reported on August 4, 2015, covers about 415,825 vehicles.

What is the fix for recall 15V483000?

Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1‑800‑822‑8987.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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