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2015 Mercedes-Benz C300 and Mercedes-Benz C400 recall: electric power assist system

Mercedes-Benz USA, LLC. reported this safety recall on December 16, 2015. It covers about 28,452 vehicles.

vehicles affected
28,452
reported
Dec 16, 2015
owners notified
Jan 15, 2016
related complaints
23

Steering: electric power assist system

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2015 C300 and C400 4matic sedans manufactured January 27, 2014, to December 1, 2014. Due to an error in the electric power steering control unit software, the affected vehicles may have a loss of electric power steering assist.
Risk
If the vehicle experiences a loss of power steering assist, extra steering effort will be required, especially at lower speeds, increasing the risk of a vehicle crash.
Remedy
MBUSA will notify owners, and dealers will update the power steering software, free of charge. The recall began in January 15, 2016. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Recall number 15V845000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 23 complaints about steering problems.

2015 Mercedes-Benz C300

Questions about recall 15V845000

Is there a recall on the 2015 Mercedes-Benz C300 and Mercedes-Benz C400 electric power assist system?

Yes. Recall 15V845000, reported on December 16, 2015, covers about 28,452 vehicles.

What is the fix for recall 15V845000?

MBUSA will notify owners, and dealers will update the power steering software, free of charge. The recall began in January 15, 2016. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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