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2018-2019 Mercedes Benz C 300 4matic, Mercedes-Benz AMG C43 and others recall: occupant classification

Mercedes-Benz USA, LLC. reported this safety recall on November 27, 2018. It covers about 104,663 vehicles.

vehicles affected
104,663
reported
Nov 27, 2018
owners notified
Jan 3, 2019
related complaints
14

Air bags: sensor: occupant classification

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.
Risk
If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.
Remedy
MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2018120009.

Recall number 18V838000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 14 complaints about airbags problems.

Questions about recall 18V838000

Is there a recall on the 2018-2019 Mercedes Benz C 300 4matic, Mercedes-Benz AMG C43 and others occupant classification?

Yes. Recall 18V838000, reported on November 27, 2018, covers about 104,663 vehicles.

What is the fix for recall 18V838000?

MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2018120009.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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