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2020 Mercedes-Benz GLE 350, Mercedes-Benz GLE 450 and others recall: air conditioner

Mercedes-Benz USA, LLC. reported this safety recall on August 12, 2019. It covers about 18,392 vehicles.

vehicles affected
18,392
reported
Aug 12, 2019
owners notified
Sep 6, 2019

Equipment: appliance: air conditioner

What is wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
Risk
If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
Remedy
MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2019080005.

Recall number 19V587000

Affected vehicles

Questions about recall 19V587000

Is there a recall on the 2020 Mercedes-Benz GLE 350, Mercedes-Benz GLE 450 and others air conditioner?

Yes. Recall 19V587000, reported on August 12, 2019, covers about 18,392 vehicles.

What is the fix for recall 19V587000?

MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2019080005.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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