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2014-2020 Mercedes-Benz AMG C43, Mercedes-Benz AMG C63 and others recall: roof and pillars

Mercedes-Benz USA, LLC reported this safety recall on March 19, 2021. It covers about 15,096 vehicles.

vehicles affected
15,096
reported
Mar 19, 2021
owners notified
Sep 3, 2021
related complaints
269

Structure: body: roof and pillars

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Recall number 21V197000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 269 complaints about body problems.

2017 Mercedes-Benz AMG C432018 Mercedes-Benz AMG C432019 Mercedes-Benz AMG C432020 Mercedes-Benz AMG C432016 Mercedes-Benz AMG C632017 Mercedes-Benz AMG C632018 Mercedes-Benz AMG C632019 Mercedes-Benz AMG C632015 Mercedes-Benz AMG Cla452016 Mercedes-Benz AMG Cla452017 Mercedes-Benz AMG Cla452018 Mercedes-Benz AMG Cla45

Questions about recall 21V197000

Is there a recall on the 2014-2020 Mercedes-Benz AMG C43, Mercedes-Benz AMG C63 and others roof and pillars?

Yes. Recall 21V197000, reported on March 19, 2021, covers about 15,096 vehicles.

What is the fix for recall 21V197000?

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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