Check a VIN

2019-2020 Proterra Catalyst recall: software

Proterra, Inc. reported this safety recall on April 19, 2021. It covers about 12 vehicles.

vehicles affected
12
reported
Apr 19, 2021
owners notified
Jun 11, 2021

Electrical system: software

What is wrong
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Risk
The rear door may open without the driver's awareness, increasing the risk of injury.
Remedy
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1‑864‑438‑0000.

Recall number 21V268000

Affected vehicles

Questions about recall 21V268000

Is there a recall on the 2019-2020 Proterra Catalyst software?

Yes. Recall 21V268000, reported on April 19, 2021, covers about 12 vehicles.

What is the fix for recall 21V268000?

Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1‑864‑438‑0000.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

VIN decoder

See the problems and recalls for an exact car

Buying a used Proterra Catalyst?

Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.

Check its history