2011-2013 Ford Explorer recall: rear
Ford Motor Company reported this safety recall on September 22, 2021. It covers about 150,723 vehicles.
- vehicles affected
- 150,723
- reported
- Sep 22, 2021
- owners notified
- Mar 17, 2022
- related complaints
- 125
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
- Risk
- A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
- Remedy
- Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S43.
Recall number 21V746000
Affected vehicles
- Ford Explorer 2011-2013 201120122013
Owner complaints about the same problem
Owners of these vehicles have filed 125 complaints about suspension problems.
Questions about recall 21V746000
Is there a recall on the 2011-2013 Ford Explorer rear?
Yes. Recall 21V746000, reported on September 22, 2021, covers about 150,723 vehicles.
What is the fix for recall 21V746000?
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S43.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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