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2021 Nova Bus LFS recall: software

Nova Bus (Us) Inc. reported this safety recall on November 26, 2021. It covers about 125 vehicles.

vehicles affected
125
reported
Nov 26, 2021
owners notified
Dec 15, 2021

Electrical system: software

What is wrong
Nova Bus (US) Inc. (Nova) is recalling certain 2021 LFS buses. The vehicle multiplex software may unexpectedly cause the door system electronic control module (ECM) to open and close the rear passenger door when the bus stops.
Risk
A passenger may exit the bus in an unsafe location if the rear passenger door opens unexpectedly, increasing the risk of injury. Additionally, the doors may unexpectedly close on an exiting passenger, increasing the risk of injury.
Remedy
Nova Bus will provide instructions for how to update the vehicle multiplex and door system ECM software, and install a hardware dedicated wire kit, free of charge. Owner notification letters were mailed December 15, 2021. Owners may contact Nova customer service at 1‑800‑350‑6682. Nova's number for this recall is CR5220/5221/5222.

Recall number 21V929000

Affected vehicles

Questions about recall 21V929000

Is there a recall on the 2021 Nova Bus LFS software?

Yes. Recall 21V929000, reported on November 26, 2021, covers about 125 vehicles.

What is the fix for recall 21V929000?

Nova Bus will provide instructions for how to update the vehicle multiplex and door system ECM software, and install a hardware dedicated wire kit, free of charge. Owner notification letters were mailed December 15, 2021. Owners may contact Nova customer service at 1‑800‑350‑6682. Nova's number for this recall is CR5220/5221/5222.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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