2023 Mercedes-Benz EQE 350+ recall: software
Mercedes-Benz USA, LLC reported this safety recall on December 15, 2023. It covers about 10 vehicles.
- vehicles affected
- 10
- reported
- Dec 15, 2023
- owners notified
- Feb 2, 2024
- related complaints
- 3
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.
- Risk
- Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.
- Remedy
- Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Recall number 23V853000
Affected vehicles
Owner complaints about the same problem
Owners of these vehicles have filed 3 complaints about electrical problems.
Questions about recall 23V853000
Is there a recall on the 2023 Mercedes-Benz EQE 350+ software?
Yes. Recall 23V853000, reported on December 15, 2023, covers about 10 vehicles.
What is the fix for recall 23V853000?
Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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