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2014-2020 Mercedes-Benz AMG C43, Mercedes-Benz AMG C63 and others recall: roof and pillars

Mercedes-Benz USA, LLC reported this safety recall on December 15, 2023. It covers about 2,976 vehicles.

vehicles affected
2,976
reported
Dec 15, 2023
owners notified
Mar 22, 2024
related complaints
268

Structure: body: roof and pillars

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Risk
A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. This recall is an expansion of the federal safety agency recall number 21V‑197.

Recall number 23V854000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 268 complaints about body problems.

Questions about recall 23V854000

Is there a recall on the 2014-2020 Mercedes-Benz AMG C43, Mercedes-Benz AMG C63 and others roof and pillars?

Yes. Recall 23V854000, reported on December 15, 2023, covers about 2,976 vehicles.

What is the fix for recall 23V854000?

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. This recall is an expansion of the federal safety agency recall number 21V‑197.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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