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2024 Mack MD (Electric) recall: software

Mack Trucks, Inc. reported this safety recall on June 4, 2024. It covers about 24 vehicles.

vehicles affected
24
reported
Jun 4, 2024
owners notified
Jul 10, 2024

Electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software

What is wrong
Mack Trucks, Inc. (Mack) is recalling certain 2024 MMDe electric trucks. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of steering control and drive power.
Risk
A sudden loss of steering control and drive power increases the risk of a crash.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 10, 2024. Owners may contact Mack customer service at 1‑800‑866‑1177. Mack's number for this recall is SC0464.

Recall number 24V399000

Affected vehicles

Questions about recall 24V399000

Is there a recall on the 2024 Mack MD (Electric) software?

Yes. Recall 24V399000, reported on June 4, 2024, covers about 24 vehicles.

What is the fix for recall 24V399000?

Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 10, 2024. Owners may contact Mack customer service at 1‑800‑866‑1177. Mack's number for this recall is SC0464.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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